Rairdon's Honda of Marysville

Poor customer service I called on 6/15/18 around 3:15PM and spoke with Shawn to request a quote on door lock actuator replacement. He told me that he would have to call me I called on 6/15/18 around 3:15PM and spoke with Shawn to request a quote on door lock actuator replacement. He told me that he would have to call me back. At 3:30PM realizing that Shawn had not called me back, I called again and spoke with Brian this time and Brian said he would remind Shawn. At 3:55PM after waiting for Shawn since 3:15PM for a call back and still no call, I called back. Again I spoke with Brian and told him that Shawn had not called. Brian then suggested that he would remind Shawn again and I said that I would prefer if he get me the quote instead of me waiting around for Shawn. Brian then said that he would have to call me back and he did 2 minutes later at 3:57PM. I had also called Lynnwood Honda around 2:47PM (while Shawn @ Marysville Honda was doodling around) and requested a quote as well. I spoke with Juan @ Lynnwood Honda and while waiting on the phone for about 10 minutes, he gave me the quote. That's a better customer service than Marysville Honda. Also, the quote at Marysville Honda was way high compared to Lynnwood Honda. I decided to go with Lynnwood Honda although it is located about 30 miles south from me. More

Bad experience with sales and the general manager Gary Nukleth, the general manager misrepresented and deceived me on the the sale and exchange.them be belittled me and talked down to me. He said he d Gary Nukleth, the general manager misrepresented and deceived me on the the sale and exchange.them be belittled me and talked down to me. He said he didn’t have to do anything to help o brien customers. Told me to ask o briens to help. They wouldn’t. I need help and would not wish this nightmare on anyone. More

I had an unidentifiable noise in the front of my car My service advisor Shawn Voss was very helpful. They identified the source of the problem ordered the parts and repaired it in a timely manner. I woul My service advisor Shawn Voss was very helpful. They identified the source of the problem ordered the parts and repaired it in a timely manner. I would definitely recommend Honda Of Marysville More

Oil change Called to schedule service, put on hold for 10 minutes, lady took information. Showed up for a 1hour appointment, name was not on schedule, oil change Called to schedule service, put on hold for 10 minutes, lady took information. Showed up for a 1hour appointment, name was not on schedule, oil change took 3 hours. More

Service Awesome people friendly honest and supportive. Great sales team as well. Their to help you purchase a car. If you need a courtesy car just let them Awesome people friendly honest and supportive. Great sales team as well. Their to help you purchase a car. If you need a courtesy car just let them know ahead of the sceduled appointment. If you want to wait the surrounds are comfortable and entertaining. More

Used car Bought a used car here. It was crap problem after problem. Was told nothing wrong with the car so I traded a good car to get the new used car. WISH I Bought a used car here. It was crap problem after problem. Was told nothing wrong with the car so I traded a good car to get the new used car. WISH I NEVER like I said problem after problem. Think they didn’t car because the where getting ready to change management. Would never ever buy a car from here again More

It was good They are always helpful.and informative. They were working with a new computer service and handled the stress very well. Always have had a good experi They are always helpful.and informative. They were working with a new computer service and handled the stress very well. Always have had a good experience More

Jorge is the best I have returned to Honda of Marysville for 3 new cars, almost solely because of Jorge Palma. He is kind, considerate, knowledgeable, and fun to work w I have returned to Honda of Marysville for 3 new cars, almost solely because of Jorge Palma. He is kind, considerate, knowledgeable, and fun to work with. He follows up consistently and helpfully every time. He is a true friend during what can often be a stressful process. Thank you for everything!! More

OIL CHANGE DISASTER My new vehicle was brought in for a free oil change after buying from them. Had to speak to several people and the service manager in order for them t My new vehicle was brought in for a free oil change after buying from them. Had to speak to several people and the service manager in order for them to honor the agreement made at purchase for the service. Not that big of a deal though, just annoying. However the issue, the tech didn't tighten the oil pan bolt, which alone is shocking. Anyways bolt came off while driving down the road. Car was towed back to them and they admitted to the mistake, and replaced oil and bolt. When asked if they cleaned off all the oil under the car, they said no and then told me they would have it detailed. Strange I had to ask, in my opinion. They provided a loaner, which was extremely dirty and gross. Received my car from them, and the next day and when I wake up I find oil all over my garage. Looked under the car and there was still dripping oil from the mess. The under body was covered in oil still. Brought the car back and spoke to GM Tony. They again admitted that the detail was not ever done… GM Tony confirmed it would be cleaned and detailed properly. The next day I again go to pick up the car and it has scratches on the side and about a foot long crack in the windshield. GM Tony again stated they would get the windshield replaced, but I declined. I will never step foot in that establishment again, and do not trust any one of the techs to work on the car. Not to mention there is a loud rattle from the driver side door now as well, which is odd because it did not exist prior to any of this situation with them. By far worst service I have been provided and would never refer anyone to them. Completely unacceptable. Regret ever bringing the car in to them for an oil change, what a disaster. More

Great internet sales team I wanted to take a moment to recognize the internet sales team at Honda of Marysville. In particular Tyler. He was incredibly responsive to the poin I wanted to take a moment to recognize the internet sales team at Honda of Marysville. In particular Tyler. He was incredibly responsive to the point where he was emailing from home on his day off just to make sure I got all of my questions answered. I wasn’t able to make a purchase with him (I got lucky-I had thought my car was going to be totaled due to a wreck- it was repaired instead), but due to his quick response time and honesty I will most definitely be contacting him in the future. That kind of attention speaks volumes about Tyler and Honda of Marysville’s willingness to go above and beyond what is necessary for customer satisfaction. Thanks Tyler & the Team of Honda of Marysville! More