Rairdon's Honda of Marysville

Odyssey check up Service tech Jason was great as was the service advisor Brian. Jason went out on test drive to determine source of exhaust rattle. Ultimately found Service tech Jason was great as was the service advisor Brian. Jason went out on test drive to determine source of exhaust rattle. Ultimately found two locations. More

Excellent service Excellent service. I needed second car for drive to work. I found excellent service at Marysville Honda. Great deal no hassle. Would recommend to ever Excellent service. I needed second car for drive to work. I found excellent service at Marysville Honda. Great deal no hassle. Would recommend to everyone. More

Lugnuts not tightened during routine tire rotation 10 days after my oil change and tire rotation my car was making some really loud noises. After bringing the CRV in for reinspection, they found a tot 10 days after my oil change and tire rotation my car was making some really loud noises. After bringing the CRV in for reinspection, they found a total of 4 lug nuts missing and the remains loose on the right side wheels. This was due to not following procedure during rotation. We will not be back to Honda of Marysville for service or next new car. Their lack of customer service or even a call to me is totally lacking. I bought the CRV for its safety features, but they put me and my passengers at huge risk!! Never again! More

Oil change Super fast on a Saturday afternoon, out in less than 1.5 hour estimated. Checked brakes and rotated tires. Let me know brakes need service soon and pr Super fast on a Saturday afternoon, out in less than 1.5 hour estimated. Checked brakes and rotated tires. Let me know brakes need service soon and provided quote for that. More

The $2000 Brake Job! I dropped vehicle off at 8AM appointment. Got called around 9:30 telling me they would have to replace all 4 calipers and all 4 rotors and that the es I dropped vehicle off at 8AM appointment. Got called around 9:30 telling me they would have to replace all 4 calipers and all 4 rotors and that the estimate was going to be $1700. I told them that I was not happy about that, but needed to get the work done. They called me about 5:40 and said they were almost done. After arriving I informed them that I wanted my original rotors and calipers. They told me I would have to pay the core charge for my calipers which was fine with me. After looking at the rotors I noticed that 1 was almost brand new and did NOT need to be replaced. When I told them that, they told me they didnt have a rotor machine for my rotors and that they sent them to NAPA to have them machined and that Napa was to blame because they said they didnt want to machine that one. They only put 2 new rotors on and had 2 machined. The 1700 estimate was to replace all 4. After almost another hour they were finally ready to take my money. The final bill was $2000, minus about $150 for the core charges. I would never take my vehicle to that HONDA dealership again and would be never recommend anyone to take their vehicle their unless they want to get their hard earned money stole from them for crappy service. More

Service Excellent team, I always use this dealership for my Honda Civic. Never had a negative experience. Mechanics are great. Even the service operator was e Excellent team, I always use this dealership for my Honda Civic. Never had a negative experience. Mechanics are great. Even the service operator was excellent in setting appointment. More

Great customer service The staff was very helpful and friendly, I felt like they were looking out for our best interest. I would definitely recommend this place to others. The staff was very helpful and friendly, I felt like they were looking out for our best interest. I would definitely recommend this place to others. More

Repair/service is the best! Stranded in Stanwood. Towed car to Marysville and they had a loaner car ready to go. Car needed a new starter and it was ready by noon the next day. Stranded in Stanwood. Towed car to Marysville and they had a loaner car ready to go. Car needed a new starter and it was ready by noon the next day. Very happy - Brian is great! More

Friendly great communication Charles aka Wheels was very helpful in making sure I got the best deal for my new car. He succeeded in doing his best to make sure I was content. Charles aka Wheels was very helpful in making sure I got the best deal for my new car. He succeeded in doing his best to make sure I was content. More

Poor customer service I called on 6/15/18 around 3:15PM and spoke with Shawn to request a quote on door lock actuator replacement. He told me that he would have to call me I called on 6/15/18 around 3:15PM and spoke with Shawn to request a quote on door lock actuator replacement. He told me that he would have to call me back. At 3:30PM realizing that Shawn had not called me back, I called again and spoke with Brian this time and Brian said he would remind Shawn. At 3:55PM after waiting for Shawn since 3:15PM for a call back and still no call, I called back. Again I spoke with Brian and told him that Shawn had not called. Brian then suggested that he would remind Shawn again and I said that I would prefer if he get me the quote instead of me waiting around for Shawn. Brian then said that he would have to call me back and he did 2 minutes later at 3:57PM. I had also called Lynnwood Honda around 2:47PM (while Shawn @ Marysville Honda was doodling around) and requested a quote as well. I spoke with Juan @ Lynnwood Honda and while waiting on the phone for about 10 minutes, he gave me the quote. That's a better customer service than Marysville Honda. Also, the quote at Marysville Honda was way high compared to Lynnwood Honda. I decided to go with Lynnwood Honda although it is located about 30 miles south from me. More