Rairdon's Dodge Chrysler Jeep of Monroe - Service Center

Excellent service wouldn’t use anyone else , great help and awesome work they did on my truck and awesome work they did on my truck More

Service writers were great had a situation that they resolved with no other issues Thanks resolved with no other issues Thanks More

I'm not sure why I make an appointment with these guys, they always want to keep the truck for a minimum of a day no matter what the repair is including recalls. I use my truck for work and need it. Change they always want to keep the truck for a minimum of a day no matter what the repair is including recalls. I use my truck for work and need it. Change the fuel filters doesn't take a day and half. Again today, same thing. I made an appointment for code error read and was told they need the truck the rest of today and tomorrow. I live in Monroe, hate to go to Marysville for service/recall work, might just sell my Ram and a get a GMC. Super frustrated Glen More

Terrible service. We have been waiting for over 5 hours just to get a call back from the service department. We called 3 times and left 2 messages. This is not the f We have been waiting for over 5 hours just to get a call back from the service department. We called 3 times and left 2 messages. This is not the first time we have had issues with the service department but it is the worst. More

How not to provide customer service. First off you can no longer make an appointment for an oil change. Just take your chances, you may sit and wait 2 or 3 hours for simple oil change. I received an oil c no longer make an appointment for an oil change. Just take your chances, you may sit and wait 2 or 3 hours for simple oil change. I received an oil change coupon from Rairdons a week ago, I went to get it out of our mail bin and discovered that my wife pitched it. I called the store and spoke with a young lady who was going to transfer me to a service writer, after several minutes the phone rang and a different person answered, again I explained my problem, put on hold a 2nd time. When she came back on the line I was told that the service manager said there are a lot of coupons available out there just bring one in. Not the answer I was looking for. Here's the deal, as a dealership you send out 10's of thousands of those coupons, as a service manager you should just say come in and we'll take care of you. Nope, I need to spend my time looking for a coupon. As a service department you want ever vehicle you can get in the door, maybe they need brakes or other services. I'm not sure what changed in the service department but it's not the changes that should have been made. More

We are long time Chrysler/Jeep owners. I've had service performed at dealerships from Illinois to Washington over the years. Nate and the entire service department is the best I have ever dealt with. Tha performed at dealerships from Illinois to Washington over the years. Nate and the entire service department is the best I have ever dealt with. Thank you for being there for us. More

Buying great Durangos This is my 4th Durango! Everyone a great price, excellent options with great service package! Exceptional sales, service and care for each. Repe This is my 4th Durango! Everyone a great price, excellent options with great service package! Exceptional sales, service and care for each. Repet customer. YES!!! More

Great Experience! Angelina helped me with scheduling and Nate Gruol helped me on the day of service. Both were very professional and pleasant. They were able to comple Angelina helped me with scheduling and Nate Gruol helped me on the day of service. Both were very professional and pleasant. They were able to complete the work quickly and efficiently! I had a loaner car arranged, but they were able to complete the work so quickly, I did not need the loaner. This saved me time and hassle in the long run. Very pleased with the experience! More

Awesome Service! Everyone I encountered in the service department was very friendly and attentive. They treated my car as if it was their own! Great job y'all! I'll be Everyone I encountered in the service department was very friendly and attentive. They treated my car as if it was their own! Great job y'all! I'll be back More

Maintenance and recalls I always work with Nate and he’s always professional and have to the parts ready before my appt. I strongly recommend seeing Nate at Monroe Dodge I always work with Nate and he’s always professional and have to the parts ready before my appt. I strongly recommend seeing Nate at Monroe Dodge More