Rairdon's Dodge Chrysler Jeep of Monroe

Excellent service wouldn’t use anyone else , great help and awesome work they did on my truck and awesome work they did on my truck More

Bought a Jeep Grand Cherokee 4XE and had a great experience. John was our salesman and he was so nice, knowledgeable and helpful! He even called a week later to ask how I was enjoying it! experience. John was our salesman and he was so nice, knowledgeable and helpful! He even called a week later to ask how I was enjoying it! More

Service writers were great had a situation that they resolved with no other issues Thanks resolved with no other issues Thanks More

I'm not sure why I make an appointment with these guys, they always want to keep the truck for a minimum of a day no matter what the repair is including recalls. I use my truck for work and need it. Change they always want to keep the truck for a minimum of a day no matter what the repair is including recalls. I use my truck for work and need it. Change the fuel filters doesn't take a day and half. Again today, same thing. I made an appointment for code error read and was told they need the truck the rest of today and tomorrow. I live in Monroe, hate to go to Marysville for service/recall work, might just sell my Ram and a get a GMC. Super frustrated Glen More

Our Salesman--Mike Horner was super knowledgeable about the '24 Wrangler 4xE . I've bought @ 8 new cars from dealers and Mike was the best I've ever dealt with...I felt like I was buying a car from an ol the '24 Wrangler 4xE . I've bought @ 8 new cars from dealers and Mike was the best I've ever dealt with...I felt like I was buying a car from an old buddy...not someone focused on the sales commission. My advise to the management is to give Mike a raise and do whatever you have to to keep him on Team Rairdon... More

Loved the no pressure sales. We arrived and were able to look at a vehicle without being bombarded with pushy salesmen. When we decided we wanted to talk with someone we went in We arrived and were able to look at a vehicle without being bombarded with pushy salesmen. When we decided we wanted to talk with someone we went in and were greeted by Peter. He made our car buying experience easy and was straight forward. He knew what we were willing to do and he worked hard to get us in the ballpark! He was friendly and even offered to get us lunch while we were waiting. Best car buying experience ever! We got our dream jeep all thanks to Peter! More

Terrible service. We have been waiting for over 5 hours just to get a call back from the service department. We called 3 times and left 2 messages. This is not the f We have been waiting for over 5 hours just to get a call back from the service department. We called 3 times and left 2 messages. This is not the first time we have had issues with the service department but it is the worst. More

I purchased a bedliner and tonneau cover with my new 2022 ram 1500, and over a month and a half after the purchase, I’ve yet to get a response on where the parts are or when I can get them installed. From ram 1500, and over a month and a half after the purchase, I’ve yet to get a response on where the parts are or when I can get them installed. From management, sales, and service, this dealership will not follow up. Two separate managers both failed to return phone calls. Sent emails, left voicemails. Purchase from this dealership if you have spare time and patience. More

Honest, helpful, upfront, and friendly. I’ve recommended the dealership and the sales associate to several others and they have had the same great results. the dealership and the sales associate to several others and they have had the same great results. More

How not to provide customer service. First off you can no longer make an appointment for an oil change. Just take your chances, you may sit and wait 2 or 3 hours for simple oil change. I received an oil c no longer make an appointment for an oil change. Just take your chances, you may sit and wait 2 or 3 hours for simple oil change. I received an oil change coupon from Rairdons a week ago, I went to get it out of our mail bin and discovered that my wife pitched it. I called the store and spoke with a young lady who was going to transfer me to a service writer, after several minutes the phone rang and a different person answered, again I explained my problem, put on hold a 2nd time. When she came back on the line I was told that the service manager said there are a lot of coupons available out there just bring one in. Not the answer I was looking for. Here's the deal, as a dealership you send out 10's of thousands of those coupons, as a service manager you should just say come in and we'll take care of you. Nope, I need to spend my time looking for a coupon. As a service department you want ever vehicle you can get in the door, maybe they need brakes or other services. I'm not sure what changed in the service department but it's not the changes that should have been made. More