Rairdon's Dodge Chrysler Jeep of Monroe

My husband and I went to this dealership to look at two used cars we had seen on the website for this dealer. I called first to make sure that both cars were there and they advised me that they were and w used cars we had seen on the website for this dealer. I called first to make sure that both cars were there and they advised me that they were and we could come and look at them that day. When we arrived at the dealership they advised me that one of the cars was sold and no longer ava. but they had some other cars on the lot that we could look at. We did end up purchasing the one car that they had there that we wanted but did not get the other one as they told us it was sold. When we received the car it only had one key with it and I asked the salesman if there was another key as the one he gave us said spare he advised me that there was another key but he would have to find it and get back with me when he did. I never heard back from him so I called a couple days later and he advised me that he was still looking for the key and would call me back, never got a call back so I called the manager John Brody to complain. They did find the other key within a couple of minutes and my husband went to pick it up and when he did they told him they had tried to call but the number they had was no good funny because about 10 minutes after I talked to John, Jimmy called me and advised me that there was not a second key and we would have to get one made for the car how could Jimmy call me back if the number was incorrect. Overall the experience with this dealership was just not good and I do not think I would ever go back to this dealership to purchase another car. The saga continues with the fact that a couple of days later I went on the website again and the other car we wanted was still on the website so we called the dealer in Kirkland and they advised us that the car was still ava and was in Bellingham and if we wanted to see it they would get it for us. My husband told them yes and they sent someone to Bellingham to pick up the car. Funny that they told us in Monroe that the car had been sold. I am going to give a rating for the Kirkland store also which will be wonderful and if we ever do need another car or have any friends who need a car Kirkland will be the store we will be refering them to. More

This is the first review i've ever given on any service person in my entire life as i can recall. I told myself long time ago that no service could ever earn my good opinion on feedback because i never fe person in my entire life as i can recall. I told myself long time ago that no service could ever earn my good opinion on feedback because i never felt any given was deserving of it. It would take a selfless and phenomenal individual to change that, and that's Bill. CUSTOMER SERVICE: He's a needle in a haystack. When i initially inquired into getting a vehicle with rairdon monroe, the only single thing i needed was someone to get back to me as soon as possible and then we'll figure out the rest from there. Bill got to me quicker than anyone has ever had and i didn't need to wait, every single inquiry i've sent his way was addressed always faster than ever. I appreciate that because i like fast service and it tells me that rairdon cares about me as a customer and what i need. Rairdon in Monroe definitely has retained me as a customer for the long run because of this difference Bill's made, the impression across the board is exceptional. QUALITY OF WORK: I loved his 'listening skills' because i explained to him what i was looking for but not really knowing what that was and he was able to present a few options of vehicles and in it was the perfect thing i was looking for. It didn't take very long to pinpoint exactly what i really needed and got us moving into the paperwork and financing sooner. This is a great 'care element' to have because you save the customer's time and you also impress them at the same time. FRIENDLINESS: The moment i met Bill i was comfortable working with him and am thankful that he created that environment where you feel that its ok to say what you need to say. Customer service can be the most difficult job because not all customers are happy all the time, but Bill was very flexible, understanding and remained calm during my picky points. I appreciate that a lot because feeling understood during moments of frustration and being treated how you want to be treated is a big 'differentiator' with competitors in the market. As long as you have a supercool agent who can address angry customers with confidence and ease, then its a win long term. OVERALL EXPERIENCE: I don't know why i decided to come to rairdon monroe but i live in monroe and i just decided one day that i'll check out the local dealership first before i venture out and i'm super glad i did that. I thought that giving the local dealership the first opportunity to make a customer out of me would be great, you guys are here to convenience locals so its only fair. The major deciding factor in my decision to purchase another dodge is Bill's customer service, for me, the service comes first before the product and Bill delivered on that above and beyond. My first vehicle was a dodge from Bellevue and the same type of fast and responsive service won me over, and this is definitely a repeated experience except Bill's service is inexplicable outstanding. PRICE: Bill was straightforward with the price, i saw the price in the car lot and i understood and accepted what i was in for. I am appreciative of the price, it's fair and i don't have an issue with it and wouldn't have any issue at all if it was any higher, i wanted the vehicle i wanted and would do what it takes to get it anyway. I really don't care about the pricing, all i cared about was that the dealer could let me drive off with it and $$$$$ on that never concerned me. Bill, thank you for being amazing and making a difference in what you do. You definitely show you care about your customers. More

Dealership is convenient, friendly. James is courteous, friendly and seems to have a lot of knowledge about vehicles. I would recommend to my friends to buy from this dealership and recommend James as the friendly and seems to have a lot of knowledge about vehicles. I would recommend to my friends to buy from this dealership and recommend James as the salesperson to talk too. Good job James! More

I have bought 2 cars from this dealer. We took out daughter in-law and son in to get a car due to their broke down. And while I was there I got my 3rd one a 2010 jeep. We worked with Chris Jurden (s daughter in-law and son in to get a car due to their broke down. And while I was there I got my 3rd one a 2010 jeep. We worked with Chris Jurden (sales) John Brodie (Manager) and Larry White (finance). Not just are we happy with working with them but our kids also had a great experience there. We all know how people feel about care sales but if a new car is needed they are the ones to see. I have always had a good time working with them. They are the best. More

I have bought 2 cars from this dealer. We took out daughter in-law and son in to get a car due to their broke down. And while I was there I got my 3rd one a 2010 jeep. We worked with Chris Jurden (s daughter in-law and son in to get a car due to their broke down. And while I was there I got my 3rd one a 2010 jeep. We worked with Chris Jurden (sales) John Brodie (Manager) and Larry White (finance). Not just are we happy with working with them but our kids also had a great experience there. We all know how people feel about care sales but if a new car is needed they are the ones to see. I have always had a good time working with them. They are the best. More

The excellant people at the monore store make it easier to buy a truck. This was the the second truck i have bought from this store and it keeps getting better. I walked in looking for a truck that i woul to buy a truck. This was the the second truck i have bought from this store and it keeps getting better. I walked in looking for a truck that i would like, walked out with a truck that i love. Thank you to the whole staff for making this an enjoyable experience. More

I came in to buy a car, which I do every couple years. Chris Jurden was VERY receptive to my wants and needs and set me up with a great deal on the right car. Chris made the whole experience pleasant...s Chris Jurden was VERY receptive to my wants and needs and set me up with a great deal on the right car. Chris made the whole experience pleasant...something rarely found when buying a car. The whole process was smoot and easy, from the test drive to the financing. GO SEE CHRIS JURDEN at DODGE OF MONROE!!! I buy cars pretty frequently, and now I have a dealership I can count on to take care of me, my friends, and my family for years to come. THANKS CHRIS! More

My son desperately needed a car, but his credit was "poor" My husband had recently purchased a truck from Bill Primozich at the Monroe Rairdon Motors so I took my son there to see if Bill could get hi "poor" My husband had recently purchased a truck from Bill Primozich at the Monroe Rairdon Motors so I took my son there to see if Bill could get him into a used car that would fit his very limited budget. Bill treated my son, a first time buyer, like he was buying a top of the line car. He took his credit and his budget into account and very diplomatically steered him into a car that is perfect for my son's situation. Next, Larry White, the finance manager worked some magic and got my son amazing financing. I felt confident that Larry knew where to look and am extremely pleased with the rate and loan he arranged for my son. Both my husband and son are happy new car/truck owners! More

I am taking the time to rate this firm because they did an outstanding job of making sure they provided me with a fair and honest deal. They worked hard to bring the sale into a package that was agreeable an outstanding job of making sure they provided me with a fair and honest deal. They worked hard to bring the sale into a package that was agreeable to both partes. GOOD JOB STEVEN, KEVIN AND MATT!!!! More

John Meade invited me to take a look at the vehicle and answer any questions I may have had. I found John polite, knowledgeable, and sincere in dealing with me. John made this transaction painless for me. answer any questions I may have had. I found John polite, knowledgeable, and sincere in dealing with me. John made this transaction painless for me. John took the time to introduce me to Andrew Plata Sales manager, Larry Halford TSM Green Team and Brock Garrett Parts Manager. Each manager explained how they would assist me when servicing my new vehicle or purchasing addition items for my new Truck. John Meade was at my side the whole time while at the Rairdon Chrysler Dealership answering any additional questions as they arose. John Weade is an asset to Rairdon, thank you, John. Albert Vincent More