Rairdon's Dodge Chrysler Jeep of Monroe

Very aggressive, very pushy, condescending, bait and switch tactics, rude... Took us 3 hours to try and leave, the kept pushing us and trying to make us buy a different car on the lot than what we we switch tactics, rude... Took us 3 hours to try and leave, the kept pushing us and trying to make us buy a different car on the lot than what we were looking for. We were very simple and up front and honest about what we were looking for, yet they kept pushing us onto different vehicles (at first a far more expensive model), because they did not have the model and color we were looking for (Grand Cherokee Laredo). Then tried to get us to buy a used older model, and were very condescending. They honestly didnt even show us ANY options of what we had said we were looking for. I would have returned at a later date once they had the model/color we were looking for, but after that I experience I would never go back. For months after, we received countless emails and voicemails, every day... very harrassing... I would not recommend this dealership. I am not someone who typically writes reviews, but my experience was that awful. I can only say that of the particular salesman we dealt with, and the manager. We ended up buying from Lithia of Renton about 6 months later, and had a much more pleasant experience. More

I came in to service my 2010 dodge avenger and ended up walking out with a 2012 dodge challenger. Joe smiley was great to work with and really pulled alot of strings to get the price within my range. He's walking out with a 2012 dodge challenger. Joe smiley was great to work with and really pulled alot of strings to get the price within my range. He's a great guy and if your looking to buy a car I would highly recommend talking to him More

Last weekend my sons drove by the site and a truck caught there eye. After negotiation and the right loan with the interest they agreed upon they had a new truck. *I say "they" as my older son co-signed for there eye. After negotiation and the right loan with the interest they agreed upon they had a new truck. *I say "they" as my older son co-signed for his younger brother* A sales man rode back to Seattle to pick up my sons truck/trade in, and my youngest was enjoying his new truck. Four days later Rairdons called and said loan didn't go thru **(They had original loan paper work stating they were approved)** and they need to come up with an additional $1700.00, that they had found a different loan with a higher interest rate. Ok, so from my understanding this dealership is at fault of the truth and lending act... My boys returned the truck last night and said no to there quick scheme, at the dealership the manager got loud and used foul language when my son's started to inquire about there sales practices. He brought up the fact he was filing a complaint with the attorney general and from his understanding this was not the first time someone has reported them, and the manager got very defensive and said he had been there only 2 months and was trying to clean the dealership up from the past reviews and service reported. I can not say to much in regards to the service center either as we had our Dodge in there 4 times a couple years ago to have the valves replaced **Still under warranty** and they never did fix the problem. Had to take it to a different dealership out of the area. This dealership seen a couple young men come in and like a truck, they got there hopes up and tried to pull a quick one, however we all have choices and these boys were smart enough to ask questions and take this truck back to Rairdons, and go give there business to another dealership that has integrity. *** This dealership should be rated -5 stars, however had to rate it 1 to write a rev More

My husband and I had a great car buying experience at Rairdon in Monroe. Chris was very helpful finding a truck for us. We purchased a truck, and were in and out very fast, we weren't stuck waiting the Rairdon in Monroe. Chris was very helpful finding a truck for us. We purchased a truck, and were in and out very fast, we weren't stuck waiting there for a long time to do the paperwork. A couple of days after buying the truck, we found a problem with it, and gave Chris a call. He told us we could bring it back, and said he would find us another truck to meet our needs, and in our budget. I was in a state of panic, even though they were very nice about it. We don't buy vehicles often, so the process seemed scary to me. The gave us our trade in back, and refunded our whole down payment. We didn't have to wait for a check to come in the mail, they just had it ready for us when we got there. All we had to do was sign a piece of paper cancelling the deal, and they handled the rest. This was very easy, we didn't have to beg or argue with them at all. They just assured us that they wanted us to be happy and satisfied. A couple days later, Chris found another truck for us. We went back in, and ended up with the truck he recommended. We had it inspected, and the mechanic told us it was a great truck. We will definitely go back to Rairdon when we're ready for the next vehicle. Everyone there that we dealt with really wanted us to leave satisified. Brion in financing was great too. More

I visited Dodge of Monroe based off a friend recommonation. I was in the market for a new truck and wanted to see what kind of deal I could get. After arriving I was welcomed by a sales associ recommonation. I was in the market for a new truck and wanted to see what kind of deal I could get. After arriving I was welcomed by a sales associate. I told him had spoken with Chris Jurden and he tracked him down for me. After listening to what I wanted in my next truck he suggested several models and offered a test drive. Chris explaned the financing and rebates along with the Rairdon 7 day return policy. I was very impressed with the entire staff. I purchased a White Ram 1500 SLT. After a few days I was kind of having doughts about the vehicle I purchased and after contacting Chris 5 days later I returned it and got the one I really wanted. They were incredible. The transition to the other truck was painless. I am really pleased with my whole experience and I will certainly recommend them to my friends. Kirk Pesce More

I went in because of an advertisement, the original salesmen that met us on the lot was GREAT (NOAH) he showed us car after car but due to his experience we were handed off to James (big mistake). We salesmen that met us on the lot was GREAT (NOAH) he showed us car after car but due to his experience we were handed off to James (big mistake). We picked a car but not one they had on the lot, because I wanted a specific color of interior. We didn't make the deal that night we called back 2 days later with an offer and James told me it was approved. We got into the office and started to write it up and the numbers changed and when I told him no he turned it around like it was our fault. I was very clear on the phone and he repeated it to me. We finally came to a new agreement and signed the papers. I was also told on the phone the car would arrive in a week tops. I was ok with waiting for a week, that seemed resonable to me. We signed the papers on 10/14/11 and received the car on 10/30/11. That is more than a week on any calander. When I would call to get status James told me he would call me right back, I said you swear, he said yes I swear. He didn't call back I called him back the next day. The status went from your car will be here Friday to next Tuesday to Wednesday, then Saturday then Sunday. On Sunday Chris called me and told me that is would for sure be here at 6:00 Sunday and e would call me when it arrived and if we would give them an hour to detail it we could pick it up at 7:00. No one called at 6:00 so we called at 7:00 and were told it was there. We got there to pick it up and it has a 1/4 tank of gas and a low tire (tire monitor is one). Not to mention the features I thought it had like Uconnect that I found out are not enabled. I didn't realize I paid 30,000.00 for the low end of a Jeep Patriot. I am so irretated with Rairdons of Monroe and James specificlly. I have bought 2 cars from Rairdons of Smokey Point and walked away happy both times. I don't know what I was thinking. Everyone in Monroe knows not to go there. I guess I do too now. More

Great service. Made going to the dealership a pleasant experience, which is not typical! I bought a black Jeep Wrangler Unlimited. Love the car and may well go back and get another Jeep for my wife if the experience, which is not typical! I bought a black Jeep Wrangler Unlimited. Love the car and may well go back and get another Jeep for my wife if the service and price is as good again. Kevin was great (non-pressuring)to deal with John was extremely knowledgable and passionate about the Jeep. Only slight downside was waiting a long time to get it detailed - I felt they could have done a better job with that since I noticed it didn't actually seem ultra-clean. Oh well, just a minor criticism and overall I was very satisfied. Also, it's hard to beat the 0% interest deal, which made getting a new car way more affordable. Smart move on Jeep's part. More

After a lot of internet research on the purchase of a 2011 Dodge Charger R/T, I found just the vehicle I was looking for at Rairdon's Dodge Chrysler Jeep of Monroe. They clearly have the best selection ( 2011 Dodge Charger R/T, I found just the vehicle I was looking for at Rairdon's Dodge Chrysler Jeep of Monroe. They clearly have the best selection (my car's color and options combination is rare), as well as the best prices in the area bar none! I called last Saturday (7/2/11) and spoke with John Knudson in the sales department to check that Rairdon's still had the car I had seen on their internet site. John checked while I was on the phone and arranged for me to test drive the car 30 minutes later. When I arrived at the dealership John had the car I wanted to see, already washed and parked in front of the showroom. John was very freindly and extremely knowledgeable about the car showing me all of its features including, opening the hood and removing the 'HEMI' cover to show me the engine. We then took the car for a test drive with John continuing to point out facts about the safety and performance features of the car that I was unaware of. Following the test drive, I was ready to buy. Rairdon's great internet price made the negotiations straight forward and Larry White the finance director was a pleasure to work though the paperwork with. Overall it was a very pleasant car buying experience. More

I WENT INTO TO MONROE TO LOOK AT A NEW CAR I JUST LEFT ANOTHER DODGE DEALER THAT SAID I WAS EXPECTING TO MUCH THATS WHEN I MET MANNY HE PROCEEDED TO HELP ME FIND A NEW TRUCK WE BEGIN THE PROCESS, SHORTLY ANOTHER DODGE DEALER THAT SAID I WAS EXPECTING TO MUCH THATS WHEN I MET MANNY HE PROCEEDED TO HELP ME FIND A NEW TRUCK WE BEGIN THE PROCESS, SHORTLY THEREAFTER KEVIN CAME OUT WENT OVER ALL THE NUMBERS, WE DID A LITTLE BACK AND FORTH AND AGREED ON THE TRMS. IT WAS VERY SMOOTH AND EASY More