Rairdon's Dodge Chrysler Jeep of Monroe

Garrett at Rairdon's in Monroe provided a professional and no hassel buying experience for my 2013 Sahara. Furthermore, the price was excellent and it was worth the drive out to Monroe!. and no hassel buying experience for my 2013 Sahara. Furthermore, the price was excellent and it was worth the drive out to Monroe!. More

First off I would like to say thank you to everyone at Rairdon’s of Monroe! By far the best service I have had in all my years of buying cars. The one thing I noticed is that they really seemed to care? I Rairdon’s of Monroe! By far the best service I have had in all my years of buying cars. The one thing I noticed is that they really seemed to care? I first found a truck online, filled out the contact form and was called very soon by Mark Stevenson who let me know in detail about the truck I called about. He told me to come down and he was sure we could make a deal…..we’ve all heard that before! I live 5 hours from Monroe. I thought , I’m in for it, he knows it’s my dream truck, he’s got me! He then said it was his day off, and it was 8:00pm. I had other dealers not even follow up after a week, and he’s calling me on his day off. My first thought was greed, I’m sorry to say. He then said, “Come down tomorrow, it’s also my day off but I will come in if you are driving that far”. I did, and I am so glad I did. From the start the staff at Rairdon’s of Monroe made me feel welcome, Mark Stevenson and Jim Polk worked with me to get me into that dream truck I found online, and after 13 years driving minivans, My wife said I deserved it! There was only one thing, my financing was a little tricky, to say the least. That’s when Mike in the finance department stepped up to the plate and did an awesome job! He not only gave me a more than fair deal for my trade, they got me the price and the interest rate that would work for me and my family! So, Thank You again to everyone at Rairdon’s of Monroe, without all of your hard work, I would have never gotten the truck of my dreams. With no sign of greed, you all made this purchase a truly amazing experience, and an equally amazing deal. I recommend Rairdon’s of Monroe to anyone looking for a new or used quality vehicle! Sincerely, Martin, Katrina, and Family More

When it came time to purchase a new vehicle, my wife and I began looking online. Based upon what we could see, Rairdon's had a great selection of vehicles, and even though they were a 2 hour drive from my I began looking online. Based upon what we could see, Rairdon's had a great selection of vehicles, and even though they were a 2 hour drive from my home, I felt it was worth the drive to go see the vehicles in person. When we arrived, we were not let down. My wife and I were in the market for a Jeep Wrangler, and Rairdon's had a remarkable selection. Working with the sales team was pleasant, as they didn't push anything on us, but simply listened to our needs and provided information about the different models and features available that fit our needs. Once we agreed on the vehicle, negotiating and agreeing on a price was nearly as pleasant, and quite the opposite from what I have experienced in the past at other dealerships. Lastly, the follow-up and customer service at Rairdon's has been excellent. I have owned the Jeep now for just over a year, and my dealings with the service and parts departments have prompted me to provide a review for Rairdon's. Normally, I do not take the time to write reviews, but since this dealership has been pleasant to work with, and gone above and beyond, I felt compelled to do so. Based upon my experience with Rairdon's, I would recommend this dealership to my friends and family, and I will be shopping at Rairdon's when it comes time to purchase my next vehicle. More

I went in as they were the only few dealers having 2012 Durango, then after talking for an hour I said I'd get back to them as I felt the price they offered was not great Mark was friendly and tried to mak Durango, then after talking for an hour I said I'd get back to them as I felt the price they offered was not great Mark was friendly and tried to make a deal. The next day evening I went, and thought I'd finish the deal and drive the car home, but enter "Scott" supposed to be all-knowing, condescending, general manager (they said). He wrote down his final price, and I offered my final price which was $700 lesser than what he offered. Then following are his actual verbatim words. "This is luxury, you should probably look at used Prius, if you are thinking about $700 dollars on 35K you probably have a lot of financial problems, I should'nt sell you this car" one of his side kick "John" said I have a used 2007 Prius do you want to test drive? I thought that was very rude and I didn't expect them to give me financial advice, because previous day Mark respectfully said I cannot sell at the price you are asking because I will be in loss. I dont know why they went on giving financial advice and pushing on a V6 where as I was very specifically wanted V8. Next day I bought the same car with Rairdon Kirkland, and Jeff Gentry was a pleasure to work with and offered a great price. More

Very aggressive, very pushy, condescending, bait and switch tactics, rude... Took us 3 hours to try and leave, the kept pushing us and trying to make us buy a different car on the lot than what we we switch tactics, rude... Took us 3 hours to try and leave, the kept pushing us and trying to make us buy a different car on the lot than what we were looking for. We were very simple and up front and honest about what we were looking for, yet they kept pushing us onto different vehicles (at first a far more expensive model), because they did not have the model and color we were looking for (Grand Cherokee Laredo). Then tried to get us to buy a used older model, and were very condescending. They honestly didnt even show us ANY options of what we had said we were looking for. I would have returned at a later date once they had the model/color we were looking for, but after that I experience I would never go back. For months after, we received countless emails and voicemails, every day... very harrassing... I would not recommend this dealership. I am not someone who typically writes reviews, but my experience was that awful. I can only say that of the particular salesman we dealt with, and the manager. We ended up buying from Lithia of Renton about 6 months later, and had a much more pleasant experience. More

I came in to service my 2010 dodge avenger and ended up walking out with a 2012 dodge challenger. Joe smiley was great to work with and really pulled alot of strings to get the price within my range. He's walking out with a 2012 dodge challenger. Joe smiley was great to work with and really pulled alot of strings to get the price within my range. He's a great guy and if your looking to buy a car I would highly recommend talking to him More

Last weekend my sons drove by the site and a truck caught there eye. After negotiation and the right loan with the interest they agreed upon they had a new truck. *I say "they" as my older son co-signed for there eye. After negotiation and the right loan with the interest they agreed upon they had a new truck. *I say "they" as my older son co-signed for his younger brother* A sales man rode back to Seattle to pick up my sons truck/trade in, and my youngest was enjoying his new truck. Four days later Rairdons called and said loan didn't go thru **(They had original loan paper work stating they were approved)** and they need to come up with an additional $1700.00, that they had found a different loan with a higher interest rate. Ok, so from my understanding this dealership is at fault of the truth and lending act... My boys returned the truck last night and said no to there quick scheme, at the dealership the manager got loud and used foul language when my son's started to inquire about there sales practices. He brought up the fact he was filing a complaint with the attorney general and from his understanding this was not the first time someone has reported them, and the manager got very defensive and said he had been there only 2 months and was trying to clean the dealership up from the past reviews and service reported. I can not say to much in regards to the service center either as we had our Dodge in there 4 times a couple years ago to have the valves replaced **Still under warranty** and they never did fix the problem. Had to take it to a different dealership out of the area. This dealership seen a couple young men come in and like a truck, they got there hopes up and tried to pull a quick one, however we all have choices and these boys were smart enough to ask questions and take this truck back to Rairdons, and go give there business to another dealership that has integrity. *** This dealership should be rated -5 stars, however had to rate it 1 to write a rev More

My husband and I had a great car buying experience at Rairdon in Monroe. Chris was very helpful finding a truck for us. We purchased a truck, and were in and out very fast, we weren't stuck waiting the Rairdon in Monroe. Chris was very helpful finding a truck for us. We purchased a truck, and were in and out very fast, we weren't stuck waiting there for a long time to do the paperwork. A couple of days after buying the truck, we found a problem with it, and gave Chris a call. He told us we could bring it back, and said he would find us another truck to meet our needs, and in our budget. I was in a state of panic, even though they were very nice about it. We don't buy vehicles often, so the process seemed scary to me. The gave us our trade in back, and refunded our whole down payment. We didn't have to wait for a check to come in the mail, they just had it ready for us when we got there. All we had to do was sign a piece of paper cancelling the deal, and they handled the rest. This was very easy, we didn't have to beg or argue with them at all. They just assured us that they wanted us to be happy and satisfied. A couple days later, Chris found another truck for us. We went back in, and ended up with the truck he recommended. We had it inspected, and the mechanic told us it was a great truck. We will definitely go back to Rairdon when we're ready for the next vehicle. Everyone there that we dealt with really wanted us to leave satisified. Brion in financing was great too. More

I visited Dodge of Monroe based off a friend recommonation. I was in the market for a new truck and wanted to see what kind of deal I could get. After arriving I was welcomed by a sales associ recommonation. I was in the market for a new truck and wanted to see what kind of deal I could get. After arriving I was welcomed by a sales associate. I told him had spoken with Chris Jurden and he tracked him down for me. After listening to what I wanted in my next truck he suggested several models and offered a test drive. Chris explaned the financing and rebates along with the Rairdon 7 day return policy. I was very impressed with the entire staff. I purchased a White Ram 1500 SLT. After a few days I was kind of having doughts about the vehicle I purchased and after contacting Chris 5 days later I returned it and got the one I really wanted. They were incredible. The transition to the other truck was painless. I am really pleased with my whole experience and I will certainly recommend them to my friends. Kirk Pesce More

I went in because of an advertisement, the original salesmen that met us on the lot was GREAT (NOAH) he showed us car after car but due to his experience we were handed off to James (big mistake). We salesmen that met us on the lot was GREAT (NOAH) he showed us car after car but due to his experience we were handed off to James (big mistake). We picked a car but not one they had on the lot, because I wanted a specific color of interior. We didn't make the deal that night we called back 2 days later with an offer and James told me it was approved. We got into the office and started to write it up and the numbers changed and when I told him no he turned it around like it was our fault. I was very clear on the phone and he repeated it to me. We finally came to a new agreement and signed the papers. I was also told on the phone the car would arrive in a week tops. I was ok with waiting for a week, that seemed resonable to me. We signed the papers on 10/14/11 and received the car on 10/30/11. That is more than a week on any calander. When I would call to get status James told me he would call me right back, I said you swear, he said yes I swear. He didn't call back I called him back the next day. The status went from your car will be here Friday to next Tuesday to Wednesday, then Saturday then Sunday. On Sunday Chris called me and told me that is would for sure be here at 6:00 Sunday and e would call me when it arrived and if we would give them an hour to detail it we could pick it up at 7:00. No one called at 6:00 so we called at 7:00 and were told it was there. We got there to pick it up and it has a 1/4 tank of gas and a low tire (tire monitor is one). Not to mention the features I thought it had like Uconnect that I found out are not enabled. I didn't realize I paid 30,000.00 for the low end of a Jeep Patriot. I am so irretated with Rairdons of Monroe and James specificlly. I have bought 2 cars from Rairdons of Smokey Point and walked away happy both times. I don't know what I was thinking. Everyone in Monroe knows not to go there. I guess I do too now. More