Rairdon's Dodge Chrysler Jeep of Monroe

$3400 oil change I’m a pretty reasonable person and I understand that people make mistakes. That being said, I expect people to be accountable for their mistakes, ho I’m a pretty reasonable person and I understand that people make mistakes. That being said, I expect people to be accountable for their mistakes, however accidental it may be. Unfortunately, that wasn’t the case at Rairdon’s in Monroe. As a prior service customer (I owned a 2012 Grand Cherokee) I thought I’d take my F350 in for an oil change utilizing their quick lube service that advertises it can take on all makes and models. It took a couple hours, no big deal. They washed it twice and were as friendly as ever and just what I had come to expect. I drove home a satisfied customer… The next morning, my wife took off for eastern Washington in the F350 and about 30-40 miles out, the truck overheated, the engine shut down, steam was coming out from under the hood, and white smoke started pouring out of the exhaust. If you know anything about the 6.0 diesel Ford used in the mid 2000’s, you would know that it notoriously has issues with the erg system that cools the oil which keeps the engine from getting too hot. Well, as my wife lifted the hood to see what she could see, she noticed that the coolant hose that runs to the erg (which just so happens to be directly next to the oil filter) was off and coolant was everywhere and the reservoir was completely empty. This ‘common issue’ as Rairdon’s service advisor referred to it after having it towed back to the dealership for diagnosis, didn’t happen naturally as it commonly does, it happened because the coolant hose that feeds the oil cooling system was accidentally knocked off during the oil change. Long story short, they took absolutely no responsibility for their mistake, continually told me that it would have happened anyway, timing of the issue was just a coincidence, and I was on the hook for the bill. Their only admission of guilt was to discount the price of their services. While that was a nice gesture, I feel they could have done a lot more to rectify their mistake. I was willing to take on some of the financial burden, but not $3400 bucks worth. By the way, if you’re looking at the Black 2012 Grand Cherokee in used inventory listed for $37,500, it used to be mine… they bought it for $26,000 and it needed very little reconditioning. Happy negotiating More

No stress buying experience John Lund son was fantastic. Scott, the GM, was a pleasure to work with. Easiest negotiating and buying experience. Business manager is a bit sl John Lund son was fantastic. Scott, the GM, was a pleasure to work with. Easiest negotiating and buying experience. Business manager is a bit slow, but he was thorough and personable. Recommend this dealer a lot. More

Came in with an advertisement letter to buy or trade in my ford explorer on a new or just buy my ford explorer my intention was to buy a new dodge ram truck but while I was there I saw a 2011 Toyota tundr my ford explorer on a new or just buy my ford explorer my intention was to buy a new dodge ram truck but while I was there I saw a 2011 Toyota tundra that I really like and decided to get that instead of new dodge ram because of the price range. More

We went into the Dodge store looking for a replacement vehicle for my beloved Chevy Avalanch and Cody worked with us patiently and at length to get me into the correct car. He took special time and inter vehicle for my beloved Chevy Avalanch and Cody worked with us patiently and at length to get me into the correct car. He took special time and interest in what I needed even when I was not verbally communicating my needs. Cody was wonderful as was Mike in finance More

Cody, mark, and the " jeep nerd" were very friendly, honest, and sincere. there was never any pushing, upselling or pressure in any way. with the stigma that used car salesman have these days friendly, honest, and sincere. there was never any pushing, upselling or pressure in any way. with the stigma that used car salesman have these days it was great to see a group making a difference and breaking that stereotype. I would easily recommend them to friends and family. More

I have never had such great service at a dealership before. They treat you like family. Manny even came in on his day off to help us. I would recommend this dealership to anyone interested in a new or before. They treat you like family. Manny even came in on his day off to help us. I would recommend this dealership to anyone interested in a new or used vehicle. More

Garrett and his manager were very friendly and easy to deal with when it came the price we needed to get into our brand new Durango! We love the 2014 Durango. I never thought I would buy an American car deal with when it came the price we needed to get into our brand new Durango! We love the 2014 Durango. I never thought I would buy an American car, but after test driving the Pilot and Ford we found ourselves not satisfied. We decided to take a chance on the new Durango and fell in love immediately. Smooth as butter, simple infotainment, beautiful inside and out. The Pilot has very outdated tech, cheap interior and uncomfortable seats. The Explorer tech is way too complex. Unless you buy the cheaper version, all button (center stack + touch screen) are touch. This forces you to ALWAYS look away from the road to do anything. Very bad design. The Durango has very sexy tech, easy to use tech, hard button/knobs for key things you do all the time (change temp, fan speed,...), very nice interior and features that make you feel like you are driving a luxurious vehicle. It is top rated in Consumer Reports as well for its class of vehicle. More

I knew what I needed to own to work for my family, Cody was the perfect salesman, not a lot of pressure, just guidance in finding what fit my budget as well as my needs. Every person I contacted was very was the perfect salesman, not a lot of pressure, just guidance in finding what fit my budget as well as my needs. Every person I contacted was very friendly and willing to help make my sale a complete success. THANKS TO ALL AT RAIRDONS, IT WAS A PLEASURE DOING BUSINESS WITH YOU!!!!!! More

From the moment I walked in the door I was treated better than I ever have in my life.. I'm 56 and I have bought quite a few new and used cars but Manny (sales)and Mike (finance) are absolutely the best to w than I ever have in my life.. I'm 56 and I have bought quite a few new and used cars but Manny (sales)and Mike (finance) are absolutely the best to work with. I will never go to another dealership besides Rairdons of Monroe. More

This was my first visit to Rairdon's but this was the best experience I have ever had with a car dealership. My salesman, John Knudson, was friendly, very knowledgeable about the new Jeep but most impor best experience I have ever had with a car dealership. My salesman, John Knudson, was friendly, very knowledgeable about the new Jeep but most importantly he never made me feel pressure to purchase anything. He answered all my questions and spent quite a bit of time with me. He never rushed me or made me feel like I was taking too much time. I highly recommend him and Rairdon's and that's the first place I will go when I am ready to purchase another vehicle. More