Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

TERRIBLE Experience I bought a brand new 2014 Jeep Grand Cherokee in Late 2013. It broke 25 months later. They couldn’t figure out what was wrong with the car, I have to I bought a brand new 2014 Jeep Grand Cherokee in Late 2013. It broke 25 months later. They couldn’t figure out what was wrong with the car, I have to bring it in 4 times and leave it with them for at least 4 days each time. They don’t return message, don’t call back, no updates…just terrible service. What really added salt to injury, is that they called the rental car, that I had to pay for every time they work on my car, they call it a “loaner” !! I couldn’t take it anywhere else, because the issue had to do with the computer which only dealerships have the equipment’s to work on. The only people was happy to call me was the sale dept. to convince me to trade it in for a new one. Out of desperation, I tried that. They gave me $13000 trade in value for it. $6000 less than recommended. I’ll spare you the details of the agony I went though for 2 months, and I’ll just say I’LL NEVER GET A JEEP AGAIN. The happiest day was when I trade it in for $17,000 and I got a brand new car, another brand of course. More

Service Department has been great I took my 2009 Dodge Ram in for service for "check engine" light. It was determined that turbo needed to be replaced, which is covered under the ext I took my 2009 Dodge Ram in for service for "check engine" light. It was determined that turbo needed to be replaced, which is covered under the extended warranty I purchased. Due to the cost of the repair, a warranty adjuster would first have to authorize it. It took four days for adjuster to go to dealership at which time the adjuster reset the code and said it was fixed, denied any repair. In addition my rental car expense was not covered. When I went to pick up truck, John my service rep informed me that the light would come back on and to bring it back when it does and start all over. Before I was able to drive off lot, the check engine light came back on. Scheduled appointment for the following Monday, took another four days for adjuster to show up and finally got warranty work approved. John in service also got me an additional 4 days rental due to delay of adjuster and weekend coming up. I highly recommend Rairdon. John and the service department has been there for me. Now the adjuster for the extended warranty is another issue. Unethical if you ask me. I have made two calls to Dodge regarding warranty adjuster and the rental expense I incurred due to adjuster denying warranty work even though it is covered. More

Great Dealership - Fast Service, Friendly Staff I've been a customer of Rairdon's for a few years now and have never had a bad experience. The staff is always friendly, willing to go the "extra mile I've been a customer of Rairdon's for a few years now and have never had a bad experience. The staff is always friendly, willing to go the "extra mile" for you, knowledgable, and never tries to "up sell" you on products you don't need. I've had everything from the routine oil change, to tires, and everything in-between. I've also looked at buying a vehicle, and while I haven't yet, they always make an amazing offer. The only note - there is no $10 oil change like you get at the corner service stores. But, I've always found it better to pay the little extra even for the small services, in return for the overall experience and quality that Rairdon's provides. I always find it a good time to go in and it's easy - free coffee, free wifi, TV, everything. More

THIS DEALERSHIP USES LIES, SCARE TACTICS AND PLOYS TO MOVE C PLEASE READ THIS REVIEW BEFORE ENTERING THIS DEALERSHIP! I received a 'recall' notice in the mail yesterday for our 2012 Jeep Patriot. When I call PLEASE READ THIS REVIEW BEFORE ENTERING THIS DEALERSHIP! I received a 'recall' notice in the mail yesterday for our 2012 Jeep Patriot. When I called Rairdon's to inquire what the recall was for, it was suggested we come to the dealership to discuss our options with the recall specialist because our car could potentially be unsafe to drive. Today, my husband, one year old, and I went to the dealership for our appointment. There were already customers with the recall specialist, as well as more people waiting to speak with him after our appointment-- a steady flow of people coming in and out that had received recalls in the mail. Upon sitting down at the table, and handing the "specialist" our recall notice, he looked at the paper, pulled out his binder and told us, "THIS IS THE WORST RECALL I'VE SEEN...IF YOUR CAR WAS IN AN ACCIDENT, THERE WOULD BE GAS EVERYWHERE AND IT WOULD BE LIKE THE MOVIES... FIRE EVERYWHERE". He then proceeded to tell us, while looking at our child, that since we have responsibilities as parents to keep her safe, we should no longer drive our car. He pulled out a contract to have us sign, which we didn't, that stated that we were not recommended to drive our car. The kicker-- the new parts for our car would take 3-4 months to get in, so rather than having an un-drivable car, we could have the option to trade it in for something better for little to no cost. We were then sent to talk to the "Jeep Specialist" to help us work out our options. This specialist confirmed with us, after going and getting our VIN number from our specific car, that our car was part of the recall and that we shouldn't drive our car. After going over our list of needs for a trade in, he came back and told us to come outside to see the car he found and that it was "perfect". It was, to say the least, the BIGGEST downgrade from our car possible. I don't know how he thought we would even consider trading our car for what he showed us. We would have been idiots to take the trade. After telling him we weren't interested, he took us inside and said that he didn't have a single other car for us, there were no other options. We asked what the cash trade in would be and he told us a price less than what the car was worth, and even admitted that our car was worth more than his offer. HERE'S THE PART YOU HAVE TO READ: After telling him we just wanted to wait for the recall parts instead of trading in our car, the Jeep specialist- who just so happens to be the Floor Manager as well, took us to the parts department and left. We were planning to set up an appointment and potentially finding a rental car for the time being, when this man tells us, "YOU'RE GOOD TO GO, THERE IS NOTHING NEEDING TO BE FIXED ON YOUR CAR"... WHAT?! We double checked and told him we had the recall notice and that we were JUST told not to drive our car because it was unsafe, and he insured us that our car was fine. I literally asked the man-- "So they were COMPLETELY LYING to us to try to get us to upgrade and give you our perfectly good car?!" His response, "YES". This is THE MOST UNETHICAL SCHEME...I am truly beside myself that a dealership could use fear tactics and could be so immoral. To tell us that we are putting our daughter at risk by driving our car, then to find out it was a complete lie?! I am truly appalled by what happened today, and you can be assured that I am going to do everything in my power to prevent anyone from going to this dealership-- for anything! More

I went to the Rairdon's of Kirkland to have my brakes fixed. They took care of me although it was expensive to fix on a car that is less then 2 years old. Rich Regan gave me a follow up call to make sure fixed. They took care of me although it was expensive to fix on a car that is less then 2 years old. Rich Regan gave me a follow up call to make sure everything was okay. So far so good. About a month later turns out they are extending the parts warranty and they are going to pay for the repair now. Anyway, I went back in today and Rich took care of me and went out of his way to make me a priority. Raena More