Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Great quick service, Travis and Jorge were great help in the service department. They identified, assessed, and resolved my situation flawlessly and in a timely manner. the service department. They identified, assessed, and resolved my situation flawlessly and in a timely manner. More

worst service dept ever. I hope this keeps people from making the same mistake I did. I purchased a 2015 Ram 2500 (brand new) and I understand that faulty products get thr I hope this keeps people from making the same mistake I did. I purchased a 2015 Ram 2500 (brand new) and I understand that faulty products get through but the service dept at this location has been the absolute worst. Here are some details. 1st issue, there was no gasket in the third brake light, so my under-seat compartments filled with water. I made an appointment and was told the repair would take 4 hours. Its two screws and yes it did take 4 hours somehow. 2nd. the steering linkage came apart while driving. I put it back together and took it in after making an appointment to have it and the alignment checked. I was told that it would take 4 hours. As a former automotive technician for many years, I had some concerns with this so I went outside and saw a tech take my truck for a drive (5min max) and then parked it, where it stayed for the remaining 3hr and 55 min. unacceptable customer service. period. More

Easy process from when we dropped off our car to finish. Jorge got me checked in gave me the option of additional service and gave me an estimate for when the work would be done. The whole thing was done 30 Jorge got me checked in gave me the option of additional service and gave me an estimate for when the work would be done. The whole thing was done 30 minutes early and we were on our way. Great job! More

I purchased my 2017 Grand Cherokee from Rairdons and continue to have it serviced With them due to their outstanding customer service. No appointment required for standard oil change services, I just pu continue to have it serviced With them due to their outstanding customer service. No appointment required for standard oil change services, I just pull up to their express lane and check my car in with ease. The process usually only takes about 30-40 minutes (so long as there is no lineup of vehicles). More

I called ahead to make an appointment for an oil change. I was told no need because they have express oil change. Their “express” was 2 1/2 hours!! Was recommended that my car needed over $1000 worth of I was told no need because they have express oil change. Their “express” was 2 1/2 hours!! Was recommended that my car needed over $1000 worth of work (fluid changes, etc). If the person would have checked the computer, they would have seen I already had the work done 20k earlier than recommended. It takes 2 minutes for them to check. I go to a dealer so I can have a comprehensive record and quality recommendations. Disappointed in service for a basic procedure. Will not be back when something more complicated needs to be done! More

My service advisor rushed me through every step of the repair of my car. My car is fixed, but I don’t plan on returning to this dealership. repair of my car. My car is fixed, but I don’t plan on returning to this dealership. More

Very helpful car was done when promised. Waiting room was clean and the coffee was really good. Always a pleasure doing business with Jorge Thanks Jorge clean and the coffee was really good. Always a pleasure doing business with Jorge Thanks Jorge More

Jorge was so patient and helpful! From the minute I walked in, everyone was great. I will absolutely return. Best service experience I have had in years! walked in, everyone was great. I will absolutely return. Best service experience I have had in years! More

Service writer knew exactly what I needed, how much it would cost, and how long it would take. Great service experience from Rairdon if Kirkland! would cost, and how long it would take. Great service experience from Rairdon if Kirkland! More

Tim Anderson is my service guy. He is a great asset for Rairdon’s and has always given exemplary service throughout the years. Highly recommend Rairdon’s. Rairdon’s and has always given exemplary service throughout the years. Highly recommend Rairdon’s. More