Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

Had truck towed to dealership to get a fob re-paired. I had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake had to call several hours after they opened even after I had made an appointment. When I finally reached Alyssa, she was very helpful on the intake calll. Let me know what they would do, that she’d call back to let me know how a simple pair fob would take. Didn’t hear back from her until I called. She was at lunch but was assured she would call back. Called 5-6 hours later, she’s not there, but she’ll call back. Never heard from her, so called again. Said the truck battery was dead and had to be re-charged. She’d call in the next morning to let me know. Didn’t hear from her. Called back , she was at lunch, but was assured she’ll call back when she’s done. Three hours later, no call. I had to call 4-5 times in two days to check on an eta for a key fob pairing. Small thing... update your point of sale systems. If food trucks can take payments from phone or watch (Apple Pay for example), then a company as big as Chrysler can figure it out. Especially in a town steeped in technology as Seattle is. More

The Service manager Randy was excellent and the Service Rep Mohamed was attentive and dealt with all aspects of my situation. First classWill return for service Rep Mohamed was attentive and dealt with all aspects of my situation. First classWill return for service More

David Libby gave me the best customer service I ever had at this dealership he took care of my needs and secured my phone as I left it there at this dealership he took care of my needs and secured my phone as I left it there More

Great service. I trust them. They are always friendly and polite. I live in Seattle but I drive all the way over to Kirkland to get my jeep serviced because of the quality. polite. I live in Seattle but I drive all the way over to Kirkland to get my jeep serviced because of the quality. More

I use been using Reardens for all my service issues and their customer service is the best even when I challenge them. They always perform 100% their customer service is the best even when I challenge them. They always perform 100% More

Easy to check in and called as promised to let me know what the problem was. And called to say when ready and on time. what the problem was. And called to say when ready and on time. More

Courteous and very friendly bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bl bla bla bla bla bla bla bla bla bla bla bla bla bla bl More

Excellent service, highly satisfied except for one thing: service managers wearing their masks on their chin not over the mouth and nose. I cannot reccomend a dealership that cares so little about the health service managers wearing their masks on their chin not over the mouth and nose. I cannot reccomend a dealership that cares so little about the health of their staff and their customers, let alone current state law. Do you want your peers and customers to be sick and possibly die? Male service manager, my female service manager was all 5 stars, mask wearing, social distancing... she just worked with a jerk. More

David Libby was great.. very friendly, knowledgeable and quick to respond. Set up appointment for next maintenance and was quick to get me out of the dealership to make another scheduled appointment. quick to respond. Set up appointment for next maintenance and was quick to get me out of the dealership to make another scheduled appointment. More

I’m kind of disappointed that I have had to get my driver side window worked on 3 times. The back 2 windows also had issues. They said there was a recall back then because of the same problem But for some re side window worked on 3 times. The back 2 windows also had issues. They said there was a recall back then because of the same problem But for some reason not on this one? We’ve had to pay close to $2000. on repairs. The dealership worked with us on account of it being winter and the window needs to be able to close. More