Rairdon's Dodge Chrysler Jeep of Kirkland - Service Center

The service rep I had (Meaghan Mansfield) was very professional, thorough and extremely pleasant to work with. I would highly recommend her. The only downside is my rear window defroster wasn't repair professional, thorough and extremely pleasant to work with. I would highly recommend her. The only downside is my rear window defroster wasn't repaired properly,, so now I'm waiting on a whole new window.. liked the courtesy vehicle! Nice touch! More

Semir got my truck in and out for its regular maintenance, once again! He stays on top of what my truck needs so I do not have to worry! That peace of mind is priceless! Ask for him- he will tak maintenance, once again! He stays on top of what my truck needs so I do not have to worry! That peace of mind is priceless! Ask for him- he will take good care of you! More

Service was fast, waiting area was comfortabe and had coffee, tele services. Staff was very helpful with guidance on what more should be done next time. coffee, tele services. Staff was very helpful with guidance on what more should be done next time. More

My dealings with the service department have been uniformly positive. The staff is very conscientious about keeping you abreast of progress and going over the work when it’s done. uniformly positive. The staff is very conscientious about keeping you abreast of progress and going over the work when it’s done. More

Meaghan did a great job, and kept me informed of the status of my service status of my service More

This dealership provided great service! David provided great communication and completed the repair very quickly! great communication and completed the repair very quickly! More

The gentleman I dealt with this morning was very professional very thorough and enjoyed having him take care of me while I got an oil change thank you very much professional very thorough and enjoyed having him take care of me while I got an oil change thank you very much More

I took my 2014 Ram 1500 truck in for a 75k service. Normally the service department has gotten a 10 but this time I had a new service advisor which lowered the score. 1) I was being told I needed a Normally the service department has gotten a 10 but this time I had a new service advisor which lowered the score. 1) I was being told I needed a fuel injector flush when I had one already done and doesn’t need to be done for another 10k miles 2) I paid $180 for the department to diagnose a check engine light which turned out to be an electronic component pin not making contact. I was told the part and service would be approx $340 to fix. Because the part needed to be ordered we agreed I would think about doing the repair. On the way home I was thinking the VIP warranty I purchased with the vehicle should cover it and called back to see if that was true. It took >24 hours to confirm in fact this was covered which delayed ordering the part and scheduling the service to a day when I was not on vacation….making it inconvenient to travel up there during commute traffic. 3) I had to ask if the warranty covered the initial $180 charge which it does.meaning after the $100 deductible I should get back $80. In summary, I needed to ask the questions or be charged ~$450 more than I needed to AND this wasn’t efficient as I needed to bring the vehicle back while back at work. Not sure if it is training (this person has been there 2 Months) or if the person is a bad fit but this left a bad taste in my mouth. More

Best service department around I only bring my vehicles here to be serviced. Friendly staff. Explain what was done or what needs to be done n a way we normal people can understand here to be serviced. Friendly staff. Explain what was done or what needs to be done n a way we normal people can understand More

Meaghan is a breath of fresh air when it comes to service advisors. I can trust my truck with her and know the job is getting done, she keeps me updated throughout the day and makes checking in and out quick advisors. I can trust my truck with her and know the job is getting done, she keeps me updated throughout the day and makes checking in and out quick and painless. I’ll continue to travel passed two other dealerships to bring my vehicles to her as long as she’s there A++++ More