Rairdon's Dodge Chrysler Jeep of Kirkland

Matthew was a very curtious, professional and attentive sales person. He made every effort to follow up on the sale long after it was complete. I was impressed with the overall selection of vehicles the sales person. He made every effort to follow up on the sale long after it was complete. I was impressed with the overall selection of vehicles the dealership had. Everyone I've worked with has been very helpful which made the overall experience great. More

I enjoyed my experience at Rairdon's. Matthew was very friendly and I received the internet deal he had listed. Since it was my first time purchasing a vehicle, I was a little nervous about the whole proc friendly and I received the internet deal he had listed. Since it was my first time purchasing a vehicle, I was a little nervous about the whole process. Matthew explained things to me while we were negotiating. I was a little surprised that my offer was accepted after a few rounds. If not for Matthew's help and friendliness, I would have felt a little more reluctant to purchase. thank you Matthew. More

I get very attached to my car. I spend more time in it then anywhere else. After my beloved car got rear ended while I was stopped and the other car was going full speed, I had to put her down. I had this then anywhere else. After my beloved car got rear ended while I was stopped and the other car was going full speed, I had to put her down. I had this car for 12 years and it was so reliable. It was hard to do. I started looking around at different cars. I really had no idea of what it was I wanted, only that I was leaning towards domestic. I was nervous going into different dealers because one, my time is limited and two, I didn't want to feel like a fish swimming with a bunch of sharks trying to sell me something I wasn't sure on. So I started doing research on different companies via Internet. I emailed 5 different dealers in Seattle and the Eastside and Rairdon Kirkland was the first to email me back with different options and ideas. They put my nerves at ease and so I decided to swim the waters and thankfully I didn't find a shark, I found a very relaxed sales rep named Justin that genuinely seemed like he wanted to help me find the right fit more then him wanting to earn some huge commission. There was very little pressure. After driving a couple of different Jeeps because I have always wanted a Wrangler, I saw the Dodge Viper. WOW!!! While I don't have the means to purchase one of these beauties (yet) it did turn me on to looking at the Dodge brand. That and the big sign that states a Dodge Truck just won some award. So after going to another dealer and looking around, I came back to Kirkland and ended up buying a Dodge Caliber Hatchback and I LOVE it!!!!! The financing was within what I can afford and they have built the Caliber to utilize every inch of space. I feel like I can cram more in it then my first SUV. Side note: some friends and I were driving up to Vancouver and a gigantic sharp frame flew off from a truck driving in front of us and I popped a tire because of it, which was completely fortunate, all things considered. The car handled beautifully in such a scary circumstance. I called the Bellingham Rairdon and spoke with Norm and got it fixed right away. They also checked underneath my car to make sure nothing was damaged. The people that work at both of these Rairdons were genuinely friendly and I will continue to use them. They just made it too easy and painless. More

We were looking for a new vehicle but also knew we had some credit issues to overcome. Not being the easiest thing to deal with Rich and Jim made us feel very comfortable with the whole process. They sh some credit issues to overcome. Not being the easiest thing to deal with Rich and Jim made us feel very comfortable with the whole process. They showed us a car we could afford that we were looking for (Jeep), explained the process we needed to do to get where we wanted to be and worked with the financing dept to make the deal happen with very little down. The best part is that this will help restore our credit history and make us more worthy in the future. More

Well this is my second review of Rairdon's in Kirkland with my first experience not being pleasant at all BUT I named someone who was not at all involved with the deal and first of all want to start out b with my first experience not being pleasant at all BUT I named someone who was not at all involved with the deal and first of all want to start out by apologizing to Mr. Chris Banchero who was never involved with this deal to begin with. I just received a phone call from Mr. Banchero who wanted to know what happened regarding our visit to purchase a Chrysler 300 and I explained the situation and being that I was unhappy regarding the experience we had I accidently used Mr. Banchero's name, I assumed it was him because it did sound familiar but ended up making an ass of myself by making that assumption. During this call I just received he was polite and friendly and wanted to make right the situation that had previously happened and apologize fully for naming him and want to add that it takes a real man to call and correct problems and situations that his staff made and I comend him on this effort and we are once again going to Rairdon's in Kirkland to deal directly with Mr. Banchero and have 100% faith that he will make this deal work and sell a car. So look forward to my next review and once again apologize to Chris Banchero who went above and beyond to make up for previous problems! Robert & Misty Lucero More

James Salas and Rich Regan are fantastic, they worked very hard to get us into the car we wanted and we are very happy with the car and our treatment at Rairdon. We will definitely recommend Rairdon and very hard to get us into the car we wanted and we are very happy with the car and our treatment at Rairdon. We will definitely recommend Rairdon and James and Rich to anyone we know is looking for a car. Thanks so much we love the (Red) Charger. More

I was shopping for a new vechile knowing I was in pretty deep with my current SUV. Rairdon's was not only able to put me in a new truck for a really good price but also paid off my current vechile with no deep with my current SUV. Rairdon's was not only able to put me in a new truck for a really good price but also paid off my current vechile with no problems. I was very impressed with there customer service and how well they took care of us. Rich was the main sales man we worked with and was very nice and helped us very well. Thank you Rairdon's I will send any one looking for a new ride your way. More

We purchased a 2006 Jeep Wrangler from Robert Nelson in April 2009. It was a painless experience! Very little back and forth negotiations, very honest, fair price. We told Robert what we wanted to spend April 2009. It was a painless experience! Very little back and forth negotiations, very honest, fair price. We told Robert what we wanted to spend and he didn't pull any games. He didn't try to show us vehicles that were more money. We came in with our own financing with a great rate, when we got to financing our finance guy found us an even lower rate! Our Jeep came with both a soft and hard top. We didn't get around to putting on our soft top for a couple of months (hey it's the Northwest!) we found that our side an back windows didn't fit. We informed the dealership and we now have the correct windows for our Jeep. This is by far the BEST experience we have ever had with an auto dealership. We highly recommend Rairdon's of Kirkland. More

For those who read this and are thinking about buying a vehicle from the Kirkland store heed waring. If you end up working with a sales manager named Chris Banchero then do yourself a favor and just walk vehicle from the Kirkland store heed waring. If you end up working with a sales manager named Chris Banchero then do yourself a favor and just walk out the door. This guy is extremely unprofessional, rude and will screw you two ways from sundown! I was interested in a "cosmetically" very nice looking used durango. I was concerned about the purchase because it had a engine warning light on. Chris pushed that it was the result of a recently improper gas cap mounting. I was not so trusting and made the deal hindge on the resolution of the problem behind the engine light. Chris agreed and worded the work order to state that the problem causing the engine light would be resolved free of charge. So I bring in my durango first of the week (bought on saturday) and the service tech told me the transmission was throwing torque converter codes and they would have to replace it. It took them 3 days to complete when I get a call thats shes all ready. I drive off and a very short distance down the road I realized that the huge 5.9 liter vehicle has very little power and reverse did not work! I immediately called the service departement back and they said to bring it back and they would have to look at it in the morning. I asked if he test drove it and the service rep said the tech did and it ran like a champ (this is insulting at this point). The next day I'm told the transmission went south because of the new stronger and better torque converter which caused other weak parts of the tranny to break (huh... say what..). So I ask how long will that take to fix, and I get a pause on the phone. The informed me that they couldnt do anymore work without Chris's approval since they clear the engine light like the work order stated (Can you believe this?). So I get the vehicle back in worse shape than I brought I sent it in and they are not sure if they will fix it unless I pay for it? I promptly call Chris who ignores my call and voice mails on the situation. I realize that I have the option of exchanging the vehicle under the 7 day no hassle after you buy it deal they have. I think great at least I can get into something else. Well as you might have guess Chris knew he has my by the kahones and the best offer I would get on any other vehicle was the jacked up sky high sticker price. I wasnt until I started taking down names and informing them I would be reporting this to every agency in the state of washington for consumer rights. Then and only then did the so call "make up" deal start coming to make things right. I was so pissed my now that I didnt want to do any deal with this customer unfriendly person. I asked to just have my durango fixed and he said he couldnt guarentee it and would have to consult with other managers at dodge. So lets see you break my car and its my responsiblity to fix it? To all those potential buyers out there interested in going to kirkland for a buying experience. RUN!!!! More

Refused warranty service on ground of lack of maintenance despite keeping up with maintenance as per manual. They claimed since it wasnt at their dealership we hadnt maintained the car and refused a claim. E despite keeping up with maintenance as per manual. They claimed since it wasnt at their dealership we hadnt maintained the car and refused a claim. Engine died on Town and Country at 22k miles.Service personnel were rude and unhelpful. Another Chrysler dealer was happy to perform the same service under warranty. More