Rairdon's Dodge Chrysler Jeep of Kirkland

We purchased a 2006 Jeep Wrangler from Robert Nelson in April 2009. It was a painless experience! Very little back and forth negotiations, very honest, fair price. We told Robert what we wanted to spend April 2009. It was a painless experience! Very little back and forth negotiations, very honest, fair price. We told Robert what we wanted to spend and he didn't pull any games. He didn't try to show us vehicles that were more money. We came in with our own financing with a great rate, when we got to financing our finance guy found us an even lower rate! Our Jeep came with both a soft and hard top. We didn't get around to putting on our soft top for a couple of months (hey it's the Northwest!) we found that our side an back windows didn't fit. We informed the dealership and we now have the correct windows for our Jeep. This is by far the BEST experience we have ever had with an auto dealership. We highly recommend Rairdon's of Kirkland. More

For those who read this and are thinking about buying a vehicle from the Kirkland store heed waring. If you end up working with a sales manager named Chris Banchero then do yourself a favor and just walk vehicle from the Kirkland store heed waring. If you end up working with a sales manager named Chris Banchero then do yourself a favor and just walk out the door. This guy is extremely unprofessional, rude and will screw you two ways from sundown! I was interested in a "cosmetically" very nice looking used durango. I was concerned about the purchase because it had a engine warning light on. Chris pushed that it was the result of a recently improper gas cap mounting. I was not so trusting and made the deal hindge on the resolution of the problem behind the engine light. Chris agreed and worded the work order to state that the problem causing the engine light would be resolved free of charge. So I bring in my durango first of the week (bought on saturday) and the service tech told me the transmission was throwing torque converter codes and they would have to replace it. It took them 3 days to complete when I get a call thats shes all ready. I drive off and a very short distance down the road I realized that the huge 5.9 liter vehicle has very little power and reverse did not work! I immediately called the service departement back and they said to bring it back and they would have to look at it in the morning. I asked if he test drove it and the service rep said the tech did and it ran like a champ (this is insulting at this point). The next day I'm told the transmission went south because of the new stronger and better torque converter which caused other weak parts of the tranny to break (huh... say what..). So I ask how long will that take to fix, and I get a pause on the phone. The informed me that they couldnt do anymore work without Chris's approval since they clear the engine light like the work order stated (Can you believe this?). So I get the vehicle back in worse shape than I brought I sent it in and they are not sure if they will fix it unless I pay for it? I promptly call Chris who ignores my call and voice mails on the situation. I realize that I have the option of exchanging the vehicle under the 7 day no hassle after you buy it deal they have. I think great at least I can get into something else. Well as you might have guess Chris knew he has my by the kahones and the best offer I would get on any other vehicle was the jacked up sky high sticker price. I wasnt until I started taking down names and informing them I would be reporting this to every agency in the state of washington for consumer rights. Then and only then did the so call "make up" deal start coming to make things right. I was so pissed my now that I didnt want to do any deal with this customer unfriendly person. I asked to just have my durango fixed and he said he couldnt guarentee it and would have to consult with other managers at dodge. So lets see you break my car and its my responsiblity to fix it? To all those potential buyers out there interested in going to kirkland for a buying experience. RUN!!!! More

Refused warranty service on ground of lack of maintenance despite keeping up with maintenance as per manual. They claimed since it wasnt at their dealership we hadnt maintained the car and refused a claim. E despite keeping up with maintenance as per manual. They claimed since it wasnt at their dealership we hadnt maintained the car and refused a claim. Engine died on Town and Country at 22k miles.Service personnel were rude and unhelpful. Another Chrysler dealer was happy to perform the same service under warranty. More

I love my van that I bought at the Kirkland store from James Price in July. I researched everything on the Internet before I went in to test drive and look at color. Their site is easy to use and has lo James Price in July. I researched everything on the Internet before I went in to test drive and look at color. Their site is easy to use and has lots of info and photos. They had the best prices by far and posted their price breakdown in a window sticker on their website. When I got there, they allowed me to look at the invoice, which matched what I had seen online. Satisfied with the price, I was only unsure about my trade. I really wanted to sell it myself unless they could give me what I wanted for it and I didn't think that would happen, especially after the great price I got on the van. But, after some negotiation (not too painful), I was able to get everything I wanted and felt totally in control of the experience. They were great to deal with and I would recommend this dealership to a friend. More