Rairdon's Dodge Chrysler Jeep of Kirkland

The sales people in this dealership lie. They tell you what they think you want to hear - and then lie again. I went in and met with Joe. I specifically told him I was helping my daughter buy a car; and what they think you want to hear - and then lie again. I went in and met with Joe. I specifically told him I was helping my daughter buy a car; and she wanted to spend no more than $9000 on a used car - anticipating that with tax and license, I would be spending close to $10k. We spent a few hours with Joe; and he enticed my daughter with a car that he said would fall within her desired range. When we finally said, OK - give us your price; he took it to manager #1 who gave us a piece of paper saying he wanted $10,500 plus tax and license. Obviously, I was upset because the quote was now $1500 more than I said she was willing to pay. Two days later, I spoke to Joe again by phone. I advised him that I might be willing to pay more for a more expensive car. He had a different manager give me a call. That manager was incredibly rude. He told me he couldn't make the deal on the nicer car for my price. Fair enough. I then went back to talking about the first car. He told me he wouldn't budge off the $10,500 price because that's his blue book price. But I had already pulled lower blue book prices from both Kelley and Edmunds. When I mentioned this, he gave me a 'song and dance' about how Kelley and Edmunds are bogus figures and that they don't care what Kelley and Edmunds say about car value. Really! Apparently this is the only dealership in the country that just thumbs its nose at these two companies' figures. This second manager told me he would call me back in 20 minutes with the wholesale and retail figures from HIS (super secret) blue book company. Guess what? I never heard back from him. So a word to the wise; if you plan on shopping using published blue book figures; be prepared for Riordan to tell you they don’t care – because those figures are bogus! (A good reason to shop elsewhere!) So the next day, having still heard nothing – as promised – from manager #2; I called Joe again. I told Joe that I was going to be buying a car from a competitor the next day. I really liked Joe; and I wanted him to know why Rairdon wasn't going to get my business. Joe apologized; and said: "What do I need to do to make you happy?" I told him; get me that car for what you told me you could. I'll pay $10,000 out the door (i.e. inclusive of tax and license). We went back and forth for a good 20 minutes; and he told me that he knew he couldn't get it for $10k; but that another $500 would make the deal happen. Pay $10,500 out the door; and it's yours, he said. I eventually agreed. The next day, Joe called to tell me the car was ready for me - but - now, manager #3 (Victor Perez) told him that he couldn't sell me the car for the promised figure. It was now going to be $11,700 - a figure much MORE than manager #1 offered to sell it days before! Needless to say, I was livid! This was nothing more than 'bait and switch' on price. Follow the bouncing ball - if you can. If one person gives you a number, don’t worry about it. We’ll just let a different person renege and ask for a higher number. Next thing you know, Joe puts Perez on the phone; and Perez answers as if he doesn't know what's going on. ("Hi; what can I do for you?") Are you kidding! First, they challenge the fact that Manager #1 offered to sell the car for $10,500; even though he had written it on a piece of paper; given the paper to Joe; and had Joe give the paper to me. (At least Joe was honest enough to admit that had happened and that was the figure.) When I told Perez the entire story, he merely said: we're not selling this car for the $10,500 out the door - i.e., the figure Joe said was a 'done deal.' He told me he would sell it for the $10,500 plus tax and license (i.e., for $1500 above the figure the salesman told me we had a deal). Again, I was livid. Pretending he couldn't understand why I was so angry, Perez got indignant and hung up on me. If you plan on shopping at Riordan's, I encourage you not to do so. But if you do; don’t waste your time with a salesman. First Joe told me he could sell me the car for under $9k. Then, he told me we had a deal at $10,500 ‘out the door.’ And each time, the dealership used 3 different managers to throw Joe under the bus and renege. (I assume they were throwing Joe under the bus; but maybe, instead – this is their strategic sales tactic all along.) More

I purchased the new Jeep Compass 4x4 on Friday through Robert John, the Internet Sales Consultant at Rairdon in Kirkland. I connected with Robert online, provided him with all my requirements and he de Robert John, the Internet Sales Consultant at Rairdon in Kirkland. I connected with Robert online, provided him with all my requirements and he delivered. I'm happy. I will recommend Robert to my friends and colleagues. He's professional, knowledgeable, respectful, and completed the deal with no hassle. Thank you Robert! The finance person, Branko Trocan was also great to work with. More

I went to this dealership because I saw that the Jeep Grand Cherokee has been redesigned to compete with Lexus, BMW and other luxury SUVs. I owned a jeep in the 80's and decided to take another look. The Grand Cherokee has been redesigned to compete with Lexus, BMW and other luxury SUVs. I owned a jeep in the 80's and decided to take another look. The dealership itself is a wreck. The place is not an appealing place to spend time. The workers were clean, but certainly not dressed in a professional manner. There is no place to sit comfortably and not one person offered me so much as a drink of water. I arrived at about 10:30 am and by one pm I was tired and hungry. I wanted to leave, but was assured that the deal could be taken care of quickly. I suppose that it's all in the eye of the beholder, but another 2 hours doesn't really seem like quickly to me. My salesman (Duke) was all about making me happy - he said. However, I found his demeanor to be condescending and overly familiar. Maybe I am spoiled through all of my dealings with Lexus of Bellevue. Ultimately, we were handed off to another salesman (isn't that unusual). AJ was a very professional young man, unfortunately he was not the norm of my experience. When we finally did put a deal together, we were ushered to the rudest finance man I have ever dealt with. We wanted the title made out a different way than he would usually do this and he said that that was not possible...I currently own 4 cars all of them purchased new and have never encountered this before. When I pointed this out he asked me if I was mad at him??? What the heck? They couldn't get the leasing papers right after 3 tries! I'll bet this made Reirdon angry since he had to carry the car all of this time without pay. Finally, after the third try, we wrote a check with an offer that was more in line with our thinking about the car and presented it...thankfully they took the check and the deal is done! Let me say that I hate buying cars and this dealership did nothing to change my opinion. Love the Jeep absolutely HATED the whole sales experience. Maybe I should have gone to Bellevue? More

Overall, my truck buying experience was great. Rich Regan was the best salesman that I have ever worked with. He knew what I wanted, and did his best to match me to the vehicle that I would be happy with. I was the best salesman that I have ever worked with. He knew what I wanted, and did his best to match me to the vehicle that I would be happy with. I had a pleasurable experience with Duke and Chris. Chris did his best to structure a deal that was affordable for me. They saved me almost $200 a month over a less capable truck from another dealer. I can definitely say that I will be a repeat customer. The only issue that I feel needs to be improved on is parking; however, this issue is created by their large variety of in-stock inventory. More

I have given a good rating to this dealership. I originally used the Auto Buying program through USAA. Rairdon dodge was the first to call me and state that they had the vehicle I had submitted thro originally used the Auto Buying program through USAA. Rairdon dodge was the first to call me and state that they had the vehicle I had submitted through USAA that I was looking for. The program worked very well. The program through USAA dictated a price and the dealer stuck to it. No haggle on price or pressure to look at other vehicles. I did give a lower rating for the customer service due to the extensive time spent at the dealership. With a loan already secured and ready to execute, we were at the dealership for 6 hours to complete paperwork. They were however prepared to take care of an out of state buyer and that was very handy. Rich was really nice and walked us through the details of the vehicle completely. Other dealers tried to contact me weeks later to assist, but were far to late. It is obvious that they are a large volume dealer, but still worked with us in a personable manner. Good experiance overall, although Rich still owes me a hat....and im still waiting. More

Steve was a very straight forward and honest sales person. Did not feel pressured and always felt that he understood what I needed, and I knew what he wanted. It was a good, healthy, open process. person. Did not feel pressured and always felt that he understood what I needed, and I knew what he wanted. It was a good, healthy, open process. At purchase, Rich Regan provided a very detailed overview of the operation of all the features of the car. As I was about to drive off the lot, we all noticed that one element of the entertainment system was not in the vehicle. Both Rich and Steve went out of their way to find it in the shop, to make sure I had everything I needed. More

First the vehicle was advertised on the internet for 9,995, when we drove down there they said it was an error and it was 11,995...after a week of thought and they finally changed their minds the "manag 9,995, when we drove down there they said it was an error and it was 11,995...after a week of thought and they finally changed their minds the "manager" Blake agreed to make the final price at 9,000. (Not to mention he had us sign two different contracts before we were even financed). He also agreed to fix a list of "IOU"'s and for us to come back in a couple weeks. Now they are saying they never said they would fix anything, even though the "IOU" paper had been signed by a manager! He called us liars to our face and totally disrespected us, just because we are very new at the car buying experience they felt that they could take advantage of young couples. We will not purchase any vehicles form them or send any business their way! More

I bought a brand new 2010 Dodge Challenger SE. If there were three words I could use to describe the business it would be Professionalism, Excellence, Neighborly. The professionalism amongst all employees were three words I could use to describe the business it would be Professionalism, Excellence, Neighborly. The professionalism amongst all employees at this business is very admirable. They are honest, hard-working Americans who know how to do their job; the facility is very clean and staff is well mannered. They exhibit excellence in all they do! I am very happy with the purchase of my first car and the fact that it is American! Two key personnel who stand out most in my mind are Rich Regan and Micah Madkey. Bottom line, I would reccomend their business to anyone who wants to get a great car at a good price. More

This was a great experience. Rich is a very friendly guy and he made sure I was getting the exact truck I need! They didn't have it at Kirkland, and Rich went out of his way to pick it up from Bellingham. and he made sure I was getting the exact truck I need! They didn't have it at Kirkland, and Rich went out of his way to pick it up from Bellingham. My trade in was for more than I expected. A big thank you! More

Richard was very friendly. I never enjoy the car buying experience, but with Richard he made it much more tolerable. There are still some outstanding things the dealer has promised, so hopefully these rat experience, but with Richard he made it much more tolerable. There are still some outstanding things the dealer has promised, so hopefully these ratings are not premature, but I have confidence they will do as they promised. I really enjoy the car I purchased, and searched other similar cars online I feel that I did get a great deal. The price was definitely comparable to other cars I found. More