Rairdon's Dodge Chrysler Jeep of Kirkland

Rich is the best salesman that I have ever had the pleasure to work with. His concern for the customer's needs is refreshing, and he made the car buying experience completely enjoyable. AJ was outst pleasure to work with. His concern for the customer's needs is refreshing, and he made the car buying experience completely enjoyable. AJ was outstanding in helping us get an affordable deal, and his expertise in thoroughly explaining the car's features was marvelous. The Rairdon's Dodge service department is outstanding as well. The attention to detail displayed by the sales staff and the service department make it worth my time to drive an hour and a half north to support this dealership. Keep up the good work, Rich, AJ, and the service department have definitely earned my repeat business. It truly has been a pleasure. More

I recently purchased a new 2011 dodge durango citidel from Rairdon's of Kirkland. I couldn't be happier, the crew at this dealership made this purchase a pleasant experience from start to finish and I from Rairdon's of Kirkland. I couldn't be happier, the crew at this dealership made this purchase a pleasant experience from start to finish and I feel as if I have some new friends. I will recommend this dealership to anyone I know. These guys have a great team and are very professional, Thank you Rich Regan, Steven Bruneau, and Duke for providing a positive car buying experience. Also we are very happy with our new durango, the craftsmanship of this vehicle is astounding, and I am proud to be able to purchase this high quality american made vehicle. Dan Melling More

Traded in my 08 F150 lariat for 06 ram 1500, needed more leg room in the back seat for my growing kids. Found the truck on their website advertised for 19971.00, when it came down to buying time the salesma leg room in the back seat for my growing kids. Found the truck on their website advertised for 19971.00, when it came down to buying time the salesman said it was 28k, I showed him the ad and he said it must be a mistake but we got it for 20k. While we were test driving it, he was reading the carfax but when we got back and I went to look at it, it was gone from the truck. He had removed it so I would not see that it had been wrecked and had four owners in four years. Also, the sales manager kept throwing out numbers and talking so fast that I had to go outside to decipher the deal, I kept coming up 2000 different then what he was saying. Then I figured out they were counting 2000 sales tax that I didn't have to pay as part of my trade allowance. They are rude and dishonest and now I have a truck that Im being offered 12k on trade due to the carfax. I should have asked to see it but I trusted them. More

Rairdon Jeep has given me back my faith in car dealerships. Sure they are out to make money - however at Kirkland Rairdon they had a real concern that I liked the jeep/car we eventually purchased dealerships. Sure they are out to make money - however at Kirkland Rairdon they had a real concern that I liked the jeep/car we eventually purchased as well as it fit our price range. When I say they worked with me they did. Joe helped me test drive 5 cars and it took us two days to make up our minds. Each time I said I wasn't sure Joe was patient and kept showing me more cars. He has a deep knowledge of Jeeps and trucks. He was great. I have purchased two jeeps in a year from Kirkland Rairdon’s. My first jeep was totaled in a car accident. As I was waiting for the insurance to clear I stopped by to see if they had a replacement. Brian the Finance guy remembered me and when I told him what happened he gave me valuable information that helped me deal with the insurance companies. He also worked diligently to help us secure us a new loan for our replacement jeep. I have to say to was "FUN" getting our new Jeep from Kirkland Rairdon's. I am very happy with the service department too! More

I will never go back to this dealership nor recommend to place to anyone. Me and my wife went to the dealership to look at new jeeps and they kept bring us monthly prices that where way out of our price ra place to anyone. Me and my wife went to the dealership to look at new jeeps and they kept bring us monthly prices that where way out of our price range that we told them. We told them that we did not want to go over 430.00 and they would bring a quote back at 590.00-776.00 and they would try to pressure us saying that we are not that far off in price and we should just do it. I told them that I wanted at least 4500.00 for my trade in and AJ came back and said that they could gives us that. When we went to the finance person (Shaun) and he typed up the contract it said 4100.00 for our trade in and I asked why we weren't getting the agreed upon price. Shaun and AJ said that 400.00 was a tax credit and when that is added to the trade of 4100 then we get 4500.00. They were "giving me a break" because I'm not having to pay tax on the whole price of the vehicle because I'm trading my car in to them. Which is complete BS and I called them out on it. We argued for a while until I raised my voice a little bit so that other potential buyers in the dealership could hear our conversation. Only then did they give me the full $4500. We signed the contract, then the next day Shaun called and said he was able to get us a lower interest rate and we needed to come in and sign a new contract. We were at 4.9 and they lowered it to 4.6. We were like - really? Sure! But then he said our payments will be the same because our loan now includes gap insurance. Keep in mind that a couple days before, they had told us that we didn't need gap insurance because of our trade in and down payment. We figured we would go talk to him and see about the lower rate and why we need gap now. So we got there, and Shaun says we can have the lower rate but the payment is the same because of the gap insurance. I said, well what is it without the gap because I don't think we want that. He said, why does it matter, your payments are the same and it's not costing you anything more. He would not tell us what the payment would be with out gap and told us if we don't go with it then he won't give us the lower interest rate - basically blackmailing us! It was ridiculous! Then Shaun got very upset, and said, forget it and I'm keeping you at 4.9%. I was like WHOA I want the 4.6, and again he wasn't going to do it without the gap. So I was like HOLD ON lets talk about this. Through the conversation, I found out that I can cancel it at anytime, and without penalty in the 1st 30 days. So I was like okay fine sign me up. Then I cancelled it 2 days later. This place is so shady and uses every scam in the book to try and screw you. Don't go here, but if you do, make sure to question everything, don't trust anything. More

My husband and I have been looking around for a new or used Jeep. I started to make multiple phone calls and inquire on quite a few Jeeps I had found. I was truly not in the mood to deal with salesmen, used Jeep. I started to make multiple phone calls and inquire on quite a few Jeeps I had found. I was truly not in the mood to deal with salesmen, and some that had called, had me very discouraged. On the morning of 4/11/11, I received a phone call from Rich Regan in sales. When talking with him over the phone I immediately felt like I was talking with an old friend. He told me that the Jeep I was looking at had sold, and he asked some questions about what I was looking for. About 1/2 an hour later, Rich called. He physically went out to the lot to see what they had. He found just what I was looking for. Now there are many dealers close to home here, but his attitude, (no pressure what so ever) made me think, we need to drive the 1 1/2 hours to see Rich. When we showed up, again, it was like chatting with a friend we hadn't seen in a while, and oh by the way, we bought the Jeep. The experience we had with Rich Regan alone will cause us to drive out of our way and buy from him, and him alone. Rich went above and beyond his duties. Rich Regan, if you read this, THANK YOU, THANK YOU SO MUCH!!!! We couldn't be happier!! Customers and Friends for life, Jackie & Steve Roy, WA More

Julian Joe Tacardon my sales consultant did an excellent job. Very knowledgeable and most professional. I highly recommend "Joe" as great person to buy a car from. Throughout the entire process I was tre job. Very knowledgeable and most professional. I highly recommend "Joe" as great person to buy a car from. Throughout the entire process I was treated with respected an courtesy. Rairdon has an excellention and my wife and I felt very comfortable with the process. More

Fantastic experience w/ Rairdon during the purchase of our 2011 Jeep Grand Cherokee Limited. Went in on 3/26/2011, met Dan, and told him straight up that we're committed but weren't buying that day and w our 2011 Jeep Grand Cherokee Limited. Went in on 3/26/2011, met Dan, and told him straight up that we're committed but weren't buying that day and weren't going to attempt a deal; I just wanted a test drive and to get some info. Dan was phenomenal, met my expectations, and did not pressure me. Dan asked when to give me a call, I said a week, and he did call about one week later (4/1/2011) as stated. My wife and I decided to move forward with our jeep purchase so I gave Dan a call on 4/2 and said let's make it happen. He asked if we wanted to stick with our original idea (fully loaded Laredo that was borderline Limited trim) or if he could also price out a Limited since it'd be the same and better options around the same price; I said let's do it. He asked for me to come in at 10am on 4/3. We arrived just after 10am and I stated that I wanted to make this quick since we had a lunch commitment at 12pm (and I wasted too much of my life while my dad haggled w/ dealers for hours on end). We test drove the Limited and I gave my well-researched offer which was accepted; we rung the sale bell about 11:15am. No joke, the paperwork took longer than the deal itself. I was extremely pleased with my interaction w/ Dan, Duke, and then Branko with the final paperwork. We were on our way in our fully loaded limited just after 12pm. :) Thanks fellas! More

On test drive salesman was talking on a personal phone call. Never showed features of car. Got the run around inside with payments and interest rate. Told them we wanted to go through our bank but suppose call. Never showed features of car. Got the run around inside with payments and interest rate. Told them we wanted to go through our bank but supposedly they had this better deal which we fell for and now that "deal" fell through and am scrambling to get financing after owning the car for 3 weeks! We have NEVER been in this situation. A mulitude of safety features were not taken care of before receiving the vehicle. The car had blown speakers, chips in windshield, a busted belt in tire which makes an awful shake when driving on the freeway. The wipers were in horrible shape, leaving blur on drivers side. This is the WORST experience in purchasing a car I have ever had. I have fixed the problems immediately returning the car home and is now a sound car, with little money to fix it, except for the tires - which will cost in upwards of $800. Very disheartening to find that out. More

3/22/2011- Another great Experience with my favorite 3/22/2011- Another great Experience with my favorite dealership !!!! I just bought a 2011 Dodge Durango , Aj my salesman was AWESOME go see him if 3/22/2011- Another great Experience with my favorite dealership !!!! I just bought a 2011 Dodge Durango , Aj my salesman was AWESOME go see him if you want someone who listens to everything you want and also makes you feel like he is your friend not just a commission He was very nice and did everything I asked and made sure I was comfortable with my purchase. Also BLAKE and DUKE they rock very nice guys and I feel they went the extra mile for me because this is my 4th car of this lot I love this dealership.We have purchased 2 cars for myself and my husbands 300 and I just purchased my daughters car for her graduation from college :) Everytime I come in they remeber me and make sure I am taken care of !!!! I tell everyone I know if your buying a new car go to Rairdon's in Kirkland...... Happy Car Shopper..... Maryann & Ryan Jackson :) Liked: More