Rairdon's Dodge Chrysler Jeep of Kirkland

Page 1 of 2 2010 DODGE JOURNEY BUYING EXPERIENCE AT Page 1 of 2 2010 DODGE JOURNEY BUYING EXPERIENCE AT RAIRDON’S AT KIRKLAND Page 1 of 2 2010 DODGE JOURNEY BUYING EXPERIENCE AT RAIRDON’S AT KIRKLAND My wife suggested that it was time to replace our aging 1989 Chevrolet Celebrity Wagon of 19 years and nearly 230,000 miles on the odometer. We saw a Rairdon’s Kirkland Chrysler Jeep Dodge ad on January 23, 2011 for a 2010 Dodge Journey for $13,971 pending various discounts providing one was eligible. I mentioned to the sales person that I was used to very basic extras so he showed us a 2010 Journey silver one with a roof rack and security alarm which we liked. We said we would be back the next day for further discussion on the vehicle and left a message on his cell and came back. By this time the car was gone and they brought out a steel gray one without a roof rack and security alarm that we drove though I did not like the “street color”. The Executive Sales Manager gave a price quote on a placard, however we suggested to think it over at home whereby he lowered the price several times in the building, on the way to our car and in our car. The final quote was approximately $14,900 (or slightly under $15,000). Since, it wasn’t too far off from the ad, we agreed to that price. However, when the Finance Officer printed out the sales contract in his office the value was raised to $18,293.71. It was late and we were tired, so we foolishly signed a bad contract, when reviewed weeks later on receipt of the bank loan, indicated that a bottomed-up calculation with all the fees, taxes, licenses and etc. was vastly in error and appeared short of most of the down payment. Yes, we trusted that the final quote on the placard would be the starting selling price of the vehicle, but it was not. We are both 75 years old and my wife uses oxygen, due to COPD. Hopefully, the Sales Management and Financial Officer did not use our age and condition to take unfair advantage of us at the time of the contract signing. We are from the past where a handshake was as good as one’s word or contract and that doesn’t seem to make sense anymore in today’s environment. This was found to be a very disturbing lesson that was very costly to us for trusting people like we have been accustomed. Legally, we are bound by our signatures on the contract for the overpayment of approximately $3,394.21 even though it was accomplished by trickery. We foolishly signed the contract without reading it at the time of sale by the Sales and Finance Department of Rairdon’s Kirkland Chrysler Jeep Dodge and are very disappointed with what is going on there. See Page 2 for details of the vehicle cost comparison anomaly. Page 2 of 2 PURCHASE PRICE ON 2010 DODGE JOURNEY COMPARISON OF WHAT EXECUTIVE SALES MANAGER QUOTED ON THE PLACARD VS WHAT THE FINANCE OFFICER PLACED ON THE CONTRACT. CONTRACT PRICE PLACARD QUOTE * CASH PRICE 18293.71 14900 (under 15K) SALES TAX 1694 1694 DOC FEE 150 150 TOTAL CASH 20137.71 16744 PRICE GROSS TRADE IN - 1000 -1000 DOWN PAYMENT -4500 -4500 TOTAL DWN PMNT -5500 -5500 ---------- ---------- UNPAID BAL. 14637.71 11244 LIC/FEES 111.50 111.50 AMOUNT 14749.71 AMOUNT 11355.50 FINANCED SHOULD HAVE BEEN FINANCED LOAN $14,749.71 WITH PAYMENTS 227.67 FOR 64.8 MONTHS OVERPAYMENT ERROR = 14,749.71 MINUS 11,355.50 = 3394.21 * NOTE: ALL FEES, TAXES & ETC ON PLACARD QUOTE ARE THE SAME AS CONTRACT PRICE FOR COMPARISON ONLY - THEY WOULD OBVIOUSLY BE DIFFERENT ON A CONTRACT BASED ON CASH PRICE. More

I never comment online but I have to express my appreciation for the professionals at Rairdon's, especially Steve and Rich. Buying a car (I got the GCJ Limited, oh yeah) can be a bit stressful at appreciation for the professionals at Rairdon's, especially Steve and Rich. Buying a car (I got the GCJ Limited, oh yeah) can be a bit stressful at times but if your an educated buyer and ready to make a reasonable offer you'll find these guys are a top notch group to work with. Financing (Sonny?)was quick, no pressure and courteous. Thanks for making this trip a lot more productive and professional than first Jeep dealer, you guys rock! Mark Z More

Great experience...David is a great salesperson to work with. Very relaxed and professional atmosphere here at Rairdon's. After looking at a 2011 Challenger at another dealership & being hounded by pushy with. Very relaxed and professional atmosphere here at Rairdon's. After looking at a 2011 Challenger at another dealership & being hounded by pushy staff, I decided to take my business elsewhere. The other dealership wanted between 3 and 4 grand more for the same car...same color...same features. After only about fifteen minutes of negotiation I found the payment I wanted with an even better interest rate than I had with my previous car. No hassles, no gimmicks, no surprises. Thanks again Rairdon's of Kirkland, you guys are great! More

We ended up driving to the Kirkland dealer after having a horrible experience at Smokey Point. Steve was very friendly from the minute we walked in the door and sat down with us immediately to figure out wh horrible experience at Smokey Point. Steve was very friendly from the minute we walked in the door and sat down with us immediately to figure out what type of payment we were looking for. Steve stayed in constant contact with us while the finance team tried to work out a deal for us. In the end, Steve was able to get us a great low rate, a fantastic value for our trade-in and the payment that we were looking for. He never pressured us to put money down or to accept a higher payment. We also dealt with Brian in finance who promised to only take 5 minutes of our time and he beat that. Brian didn't pressure us to get anything that we didn't need, just the loan. We were financed and out of his office in less than 5 minutes. More

Liked our experience buying our new Chrysler van from sales consultant Gary Malmquist. When the car was delivered there was a problem with a DVD installation and Gary (Duke) Dukleth (Asst Manager) and sales consultant Gary Malmquist. When the car was delivered there was a problem with a DVD installation and Gary (Duke) Dukleth (Asst Manager) and Oscar Gutierrez solved the problem to our satisfaction. Also thanks to Branko Trocan (Finance Manager) for his quick help and professional service. To sum up our experience, Rairdon is a large dealership but the people are friendly, professional and most important - honest. More

Mark Price and John Brody of Kirkland Rairdon renewed my faith in the car sales process, helping me to put aside the frustrating experiences I had been having with other dealerships and sales people that la faith in the car sales process, helping me to put aside the frustrating experiences I had been having with other dealerships and sales people that lacked integrity. After being given the run around, spoken to in vague statements, and at times just plain being lied to by three other major dealerships in the area, (two of them with the Dodge brand),I was hesitant to give the Rairdon dealership a try. As I was looking to trade in a Dodge Ram pickup it made sense that I would receive the best value in working under the Dodge banner. Mark Price immediately assured me that if he could not create a deal that would work within my budget he would say so without trying to wear me down with the standard 5 hour dog and pony show that must be taught at car salesman school. He really heard me when I explained my situation, and worked with the Manager John Brody to find the two vehicles I needed and remain within my price range. The two of them never tried to upsell me, and never did I feel that they were anything but honest. These are simple words but the fact that I feel compelled to state them speaks volumes about how rare these attributes are. I wish integrity was something that could be counted on in business dealings, but the time I spent with unscrupulous salespeople over the past week tells me otherwise. I know that what I was after was probably not the simplest deal to put together as I had tight parameters to work within, but Mark and John treated my wife and I as if we were the most important people they had deals going with. I would without hesitation send my family members, best friends, and even my boss to see Mark and John, comfortable in the knowledge that they would be treated with respect, dignity, and that rarest of attributes, integrity. More

Fantastic experience w/ Rairdon during the purchase of my 2008 Jeep Grand Cherokee. Went in on 4/29/2011, met Karl, and told him straight up that wasn't buying that day and wasn't going to attempt a deal; I 2008 Jeep Grand Cherokee. Went in on 4/29/2011, met Karl, and told him straight up that wasn't buying that day and wasn't going to attempt a deal; I just wanted a test drive and to get some info. Karl was phenomenal, met my expectations, and did not pressure me. After driving a used Commander I found an '08 Grand Cherokee with really low mileage and drove it. Karl was really nice and walked me through the details of the vehicle completely. After dealing with Karl and 2 other sales people I finally arrived at a price that was acceptable to me. It is obvious that they are a large volume dealer, but still worked with me in a personable manner. Even Brian in finance worked hard for me. Good experience overall and I could not be happier! Thanks Karl, You did a GREAT JOB!! More

My original salesman knew very little about the car I was looking at and incorrectly answered many of my questions. The purchase experiance was horrible as they don't listen, don't know how to accept no, do looking at and incorrectly answered many of my questions. The purchase experiance was horrible as they don't listen, don't know how to accept no, do anything to keep you from leaving when you are hungry and want a break and try to hide aspects of the deal to make more money. After leaving and coming back with advice to talk with Erin the experiance improved but went way down hill during financing where they told me at 500.00 charge was part of my deal when I never agreed to it, they would not accept no on purchases for maintance plans and extended warr.. when I told them I only drive 4000 miles a year and only keep cars 2-3 years. Service department is solid but again sales messes up that experiance by smoking in groups of 3-4 in the area you drop off your car. What a nice first impression to servicing your car. More

I am a well informed auto buyer, I do my homework and know what my trade in is worth and what the car or truck should cost me on a fair deal knowing that the dealership has to make a profit to remain in know what my trade in is worth and what the car or truck should cost me on a fair deal knowing that the dealership has to make a profit to remain in business. I can be a tough customer to deal with, Rich and R.J. at Rairdon's Jeep were knowledgable, friendly and worked hard to get me the deal I wanted. I should also mention they were patient with me as sometimes trying to buy a car is like getting a root canal. I found that the dealership had an excellent selection, they were friendly and bent over backwards to "make it happen" without all the presure you can feel in a what is a big transaction for most people. After we made the deal they also went out of their way to see that I understood all about my new Jeep Grand Cherokee. The entire staff was bent on helping me out. I would not hesitate to recommend this dealership to anyone wanting a new vehicle or used one for that matter. I like to build relationships with other businesses and keep it local and I found one I can count on doing business with again when the time arrises. Thanks to all at Rairdon's in Kirkland who made my experience a good one...Steve S. More