Rairdon's Dodge Chrysler Jeep of Kirkland

Rich was fun to work with. He's very personable, respectful, and has a great sense of humor. I think that he listened well to what we wanted and was able to deliver. When we needed a hitch insta respectful, and has a great sense of humor. I think that he listened well to what we wanted and was able to deliver. When we needed a hitch installed after purchase, Rich was instrumental in making sure we could get a loaner car, which was SUPER helpful. I would work with Rich again:) More

I went to the Rairdon's of Kirkland to have my brakes fixed. They took care of me although it was expensive to fix on a car that is less then 2 years old. Rich Regan gave me a follow up call to make sure fixed. They took care of me although it was expensive to fix on a car that is less then 2 years old. Rich Regan gave me a follow up call to make sure everything was okay. So far so good. About a month later turns out they are extending the parts warranty and they are going to pay for the repair now. Anyway, I went back in today and Rich took care of me and went out of his way to make me a priority. Raena More

I was looking for a jeep grand cherokee for over a year. I found a excellent vehicle at Krikland Rairdon's. Rich was super nice during the deal, I got a great price (I did a pre and post analysis on pric I found a excellent vehicle at Krikland Rairdon's. Rich was super nice during the deal, I got a great price (I did a pre and post analysis on pricing, compared with other dealers nationwide). Richard Reagan and team were very nice during the process and afterwards as well. They did give me a honest opinion on warranty pricing and servicing etc. I would recommend these guys certainly. -bhupal More

I was very happy with most every aspect until the vehicle was paid for. Then no one seemed to be listening. Since we were living in Mexico, it was very important to identify the license plate number as e was paid for. Then no one seemed to be listening. Since we were living in Mexico, it was very important to identify the license plate number as early as possible so that I can update my SENTRI pass to get back to the US after we go back to Mexico. Errors at dealership: 1. First time the paper work was sent to me it was missing the licensing application. While this seems trivial, it costs me and my wife about $100 to get from Mexico back to San Diego to sign papers. 2. The error was identified on Friday. A new package was not sent till Tuesday of the following week. 3. On Friday it was also identified by Dusty that you did not have the title to the car and that it was expected the following Friday. She promised to call and expedite on Monday. 4. The second package was shipped over night and we spent $100 to get back to San Diego to expedite the process. 5. Checking the tracking the next day showed that the return package that came with the overnight shipment was a UPS ground shipment. Instead of getting there on Thursday it would now be the following Tuesday as a result of the holiday. 6. The promise was then made by Dusty to have the license by close of business Tuesday. She got the title on Friday, per the non expedited schedule.... 7. Close of business Tuesday and the story was I sent it to get the plates they will be here first thing in the morning. (This was now really critical as we were flying in on that morning to pick up the car.) 8. A status check by Rich proved he had forgotten all about the mission as he indicated no problem as we can just use the paper temp. 9. Upon arrival we were told no problem the license will be here by noon. At this point I was about to blow and unloaded on poor Julian who was standing in for our sales person Rich. Julian seemed to at least listen and understand. At the end of the day, because of the poor follow through or not listening to why the license was important, we now have to spend an extra week in the US to make up for the 6 days lost in getting the license. We are also out the second trip cost. However the car seems to be great and the overall experience was good. (With a little help from Julian) More

From my very first internet connection to the end - Rich and Chris went above and beyond in trying to help my family make a decision about which new car to buy. Letting me take a car home overnight was a h and Chris went above and beyond in trying to help my family make a decision about which new car to buy. Letting me take a car home overnight was a huge help! They are the only dealer I dealt with that even mentioned the idea. I highly recomend Rich Regan and Rairdon's Dodge. More

Matthew was a very curtious, professional and attentive sales person. He made every effort to follow up on the sale long after it was complete. I was impressed with the overall selection of vehicles the sales person. He made every effort to follow up on the sale long after it was complete. I was impressed with the overall selection of vehicles the dealership had. Everyone I've worked with has been very helpful which made the overall experience great. More

I enjoyed my experience at Rairdon's. Matthew was very friendly and I received the internet deal he had listed. Since it was my first time purchasing a vehicle, I was a little nervous about the whole proc friendly and I received the internet deal he had listed. Since it was my first time purchasing a vehicle, I was a little nervous about the whole process. Matthew explained things to me while we were negotiating. I was a little surprised that my offer was accepted after a few rounds. If not for Matthew's help and friendliness, I would have felt a little more reluctant to purchase. thank you Matthew. More

I get very attached to my car. I spend more time in it then anywhere else. After my beloved car got rear ended while I was stopped and the other car was going full speed, I had to put her down. I had this then anywhere else. After my beloved car got rear ended while I was stopped and the other car was going full speed, I had to put her down. I had this car for 12 years and it was so reliable. It was hard to do. I started looking around at different cars. I really had no idea of what it was I wanted, only that I was leaning towards domestic. I was nervous going into different dealers because one, my time is limited and two, I didn't want to feel like a fish swimming with a bunch of sharks trying to sell me something I wasn't sure on. So I started doing research on different companies via Internet. I emailed 5 different dealers in Seattle and the Eastside and Rairdon Kirkland was the first to email me back with different options and ideas. They put my nerves at ease and so I decided to swim the waters and thankfully I didn't find a shark, I found a very relaxed sales rep named Justin that genuinely seemed like he wanted to help me find the right fit more then him wanting to earn some huge commission. There was very little pressure. After driving a couple of different Jeeps because I have always wanted a Wrangler, I saw the Dodge Viper. WOW!!! While I don't have the means to purchase one of these beauties (yet) it did turn me on to looking at the Dodge brand. That and the big sign that states a Dodge Truck just won some award. So after going to another dealer and looking around, I came back to Kirkland and ended up buying a Dodge Caliber Hatchback and I LOVE it!!!!! The financing was within what I can afford and they have built the Caliber to utilize every inch of space. I feel like I can cram more in it then my first SUV. Side note: some friends and I were driving up to Vancouver and a gigantic sharp frame flew off from a truck driving in front of us and I popped a tire because of it, which was completely fortunate, all things considered. The car handled beautifully in such a scary circumstance. I called the Bellingham Rairdon and spoke with Norm and got it fixed right away. They also checked underneath my car to make sure nothing was damaged. The people that work at both of these Rairdons were genuinely friendly and I will continue to use them. They just made it too easy and painless. More

We were looking for a new vehicle but also knew we had some credit issues to overcome. Not being the easiest thing to deal with Rich and Jim made us feel very comfortable with the whole process. They sh some credit issues to overcome. Not being the easiest thing to deal with Rich and Jim made us feel very comfortable with the whole process. They showed us a car we could afford that we were looking for (Jeep), explained the process we needed to do to get where we wanted to be and worked with the financing dept to make the deal happen with very little down. The best part is that this will help restore our credit history and make us more worthy in the future. More

Well this is my second review of Rairdon's in Kirkland with my first experience not being pleasant at all BUT I named someone who was not at all involved with the deal and first of all want to start out b with my first experience not being pleasant at all BUT I named someone who was not at all involved with the deal and first of all want to start out by apologizing to Mr. Chris Banchero who was never involved with this deal to begin with. I just received a phone call from Mr. Banchero who wanted to know what happened regarding our visit to purchase a Chrysler 300 and I explained the situation and being that I was unhappy regarding the experience we had I accidently used Mr. Banchero's name, I assumed it was him because it did sound familiar but ended up making an ass of myself by making that assumption. During this call I just received he was polite and friendly and wanted to make right the situation that had previously happened and apologize fully for naming him and want to add that it takes a real man to call and correct problems and situations that his staff made and I comend him on this effort and we are once again going to Rairdon's in Kirkland to deal directly with Mr. Banchero and have 100% faith that he will make this deal work and sell a car. So look forward to my next review and once again apologize to Chris Banchero who went above and beyond to make up for previous problems! Robert & Misty Lucero More