Rairdon's Dodge Chrysler Jeep of Kirkland

Absolutely the WORST service ever. It took them over 6 weeks to get a refund check back from my trade-in and no-one was willing or cared about helping me. Only were interested in making the sale and then weeks to get a refund check back from my trade-in and no-one was willing or cared about helping me. Only were interested in making the sale and then did not care once the deal was done. More

We were looking for a truck and found the one we wanted at Rairdon's. The condition of the car and mileage was great and that was what we were looking for. They worked with us to get the price we needed. R at Rairdon's. The condition of the car and mileage was great and that was what we were looking for. They worked with us to get the price we needed. Rich, our salesperson, was very friendly and helpful. We would definately come to Rairdon's if they had the car in stock that we we needed. We love our new truck! Ask for Rich. More

The dealership offered a great shopping experience. Richard, our slaes person was great to talk to. He even let us take the car out for a couple of hours with a gas coupon which was nice. One concern Richard, our slaes person was great to talk to. He even let us take the car out for a couple of hours with a gas coupon which was nice. One concern was that management folks showed up a little later in the day so I had to wait a little to get the deal final. Another nice thing was that I stoped by the dealership to sign some papers after a couple days and they offered a complementary car wash. In all I would recommend the dealership. More

We sold our car to them and after they inspected it and drove it entered into a written sales agreement for a price. Four days later they "discovered" additional damage and stated that they were reducing drove it entered into a written sales agreement for a price. Four days later they "discovered" additional damage and stated that they were reducing the agreed upon price by $3,200. As everyone knows if we had come back 4 days later and asked for a higer price they would have laughed and pointed to the written agreement. They paid off the car to our lender then a week later stopped the payoff. They now have the car and are refusing to buy it or honor THEIR agreement. More

went online and within 30 minutes of submittingI received a phone call from Rich Regan and went in and he selected the vehicle I asked for and then we went with a different Chrysler Limited. The whole staff a phone call from Rich Regan and went in and he selected the vehicle I asked for and then we went with a different Chrysler Limited. The whole staff that I had dealings with was excellent in regards to customer service. Gary (Manager) Brian(Finance) and I'm sorry but I forgot his name but he was Richs immediate supervisor. They offered me coffee, showed me the service department and introduced me to the Service Manager. My overall experience was VERY SATISFACTORY, job well done. More

I went to this dealership fully expecting Lance to have brought down a Jeep Mojave from the Monroe location. We had emailed that morning around 9am and I followed up with a call around 11am to make sure th brought down a Jeep Mojave from the Monroe location. We had emailed that morning around 9am and I followed up with a call around 11am to make sure that he was going to be able to get it to Kirkland by 6pm. I had gone to Bellevue earlier to meet a friend during rush hour traffic, and then proceeded to the dealership in Kirkland. When I arrived Lance was sitting at a desk talking to another salesperson, no customers around at all. I walked up and introduced myself and asked where the Jeep was so I could take a look, Lance proceeds to tell me that he did not get it there at all!!!!!!!!!!!! Not one email, not one phone call in 6 hours to let me know not to waste my time driving up there in rush hour traffic!!!! Talk about horrible customer service!!!! Then he proceeds to pass me off to some younger associate to walk around the lot at jeeps I have no interest in???? What a waste of time!!! So long story short, I had Town and Country Jeep in Seattle purchase the vehicle from the Monroe dealership because I DID NOT want to deal with Rairdons again!!! Such a better experience at T&C Jeep.... More

I went in to test drive only. They use high pressure sales AND they try to squeeze every penny out of you. I will never go back here. Trust me on this one, whether you buy new or used you will come ou sales AND they try to squeeze every penny out of you. I will never go back here. Trust me on this one, whether you buy new or used you will come out of there thinking they had your best interest in mind. More

We called the dealership, Rich Regan answered the phone provided us with the information we were looking for so we went down and had probably the best buying experience we have ever had. Rich was straight provided us with the information we were looking for so we went down and had probably the best buying experience we have ever had. Rich was straight forward and pleasant to work with he has that good guy attitude which seems to work well. AJ provided some numbers right in line what we were asking for and the entire process was very smooth. Sonny printed out the final paperwork a few signatures and off we went with our new town and country. Great Experience, definitely will go back. Paul & Marilyn Johnson More

Very disapointed with the sales department today. The following series of events will prove our ratings. Spoke with Joe last night about a brand new 2011 Town Country listed on the internet. Knowing tha following series of events will prove our ratings. Spoke with Joe last night about a brand new 2011 Town Country listed on the internet. Knowing that sometimes information is listed incorrectly and that we live over 3 hours from the Rairdon dealership, I called to confirm the very specific options we were looking for. By the way, this is also what Rairdon suggests on their internet site: to confirm the options listed with one of their sales representative. Joe answered and after giving him the stock# listed on their website, he went to that exact vehicle on the lot. I asked him twice if it had a sunroof as well as the leather and dvd option. He said, "Yes. I'm standing right in front of the vehicle looking at it and it has the sunroof and all that you're looking for." I told Joe, I wanted to make sure as we did not want a dvd or sunroof installed aftermarket - we wanted it from the factory. Joe said that is understandable. I also informed Joe we lived over 3 hours away and are serious buyers with small children, so this is a serious drive and we wanted to be sure. After all this confirmation of what we were looking for, we decided to meet him this morning for the vehicle. As the vehicle pulled up, I immediately said,"There is no sunroof." Joe said this was the vehicle I gave the number for and I told him that's fine, however, you were standing in front of it and told me it had what I asked for. Joe shuffled us inside and said let's see what we can find for you. That was the last of Joe as we were passed to another sales rep. Sorry, do not remember the blonde guy's name as at that point the disapointment and anger was blinding & deafening. I will say, the rep we were passed to tried what he could to make something out of a situation we all knew was hopeless. He explained Joe was new from the construction line of work and sorry for the miscommunication and we outsource our online internet vehicles, etc.... My response was this. First, as for the outsourcing, this is why I did what it says on the internet as well as just common sense, and I called to confirm the options with Joe. I worked in banking for 10 years, the last 5 years of which I was a branch manager and dealt with many dealerships and finance situations. No matter what line of work you are in, you should be able to determine if there is a hole in the ceiling of a car & if you can watch movies in the car - just by looking. We were not asking technical questions. Basic visual clues is all we needed. There was no excuse for a 'miscommunication.' I was very clear and very specific and he even repeated what I wanted back to me. Unfortunately this leads me to believe that either he was simply not cut out to deal with cars or that he intentionally lied to us about the options just to get us up there thinking that after all that way we would buy anyway. If the second is true, then shame on those that have hired and/or encouraged this behavior. We spent an entire day between driving there and back with two of our young kids plus $100 bucks between gas and having to stop for breakfast & lunch. Now, the blonde rep that helped inside did give us $40 voucher as he did feel bad for us. This is why 'friendliness' received an ok rating. The gesture was nice, but its only good for gas and we had filled the tank in Tacoma, so we only used $14.00 and gave the rest to an anonymous passerby that pulled in behind us. Sadly for us, we did not drive home in the new van as it did not have what we were told it did. Sadly for you, you lost a very good potential customer and gained poor criticsm by word of mouth. More

I contacted the dealership for a specific car that was advertised, found that it was still there took for a test drive and had to have it. My origional sales contact adrian was busy assisting another cust advertised, found that it was still there took for a test drive and had to have it. My origional sales contact adrian was busy assisting another customer so he asked Rich to take over had great experience with Rich I will refer all my friends and coworkers to ask for him. More