Rairdon's Dodge Chrysler Jeep of Kirkland

Liked our experience buying our new Chrysler van from sales consultant Gary Malmquist. When the car was delivered there was a problem with a DVD installation and Gary (Duke) Dukleth (Asst Manager) and sales consultant Gary Malmquist. When the car was delivered there was a problem with a DVD installation and Gary (Duke) Dukleth (Asst Manager) and Oscar Gutierrez solved the problem to our satisfaction. Also thanks to Branko Trocan (Finance Manager) for his quick help and professional service. To sum up our experience, Rairdon is a large dealership but the people are friendly, professional and most important - honest. More

Mark Price and John Brody of Kirkland Rairdon renewed my faith in the car sales process, helping me to put aside the frustrating experiences I had been having with other dealerships and sales people that la faith in the car sales process, helping me to put aside the frustrating experiences I had been having with other dealerships and sales people that lacked integrity. After being given the run around, spoken to in vague statements, and at times just plain being lied to by three other major dealerships in the area, (two of them with the Dodge brand),I was hesitant to give the Rairdon dealership a try. As I was looking to trade in a Dodge Ram pickup it made sense that I would receive the best value in working under the Dodge banner. Mark Price immediately assured me that if he could not create a deal that would work within my budget he would say so without trying to wear me down with the standard 5 hour dog and pony show that must be taught at car salesman school. He really heard me when I explained my situation, and worked with the Manager John Brody to find the two vehicles I needed and remain within my price range. The two of them never tried to upsell me, and never did I feel that they were anything but honest. These are simple words but the fact that I feel compelled to state them speaks volumes about how rare these attributes are. I wish integrity was something that could be counted on in business dealings, but the time I spent with unscrupulous salespeople over the past week tells me otherwise. I know that what I was after was probably not the simplest deal to put together as I had tight parameters to work within, but Mark and John treated my wife and I as if we were the most important people they had deals going with. I would without hesitation send my family members, best friends, and even my boss to see Mark and John, comfortable in the knowledge that they would be treated with respect, dignity, and that rarest of attributes, integrity. More

Fantastic experience w/ Rairdon during the purchase of my 2008 Jeep Grand Cherokee. Went in on 4/29/2011, met Karl, and told him straight up that wasn't buying that day and wasn't going to attempt a deal; I 2008 Jeep Grand Cherokee. Went in on 4/29/2011, met Karl, and told him straight up that wasn't buying that day and wasn't going to attempt a deal; I just wanted a test drive and to get some info. Karl was phenomenal, met my expectations, and did not pressure me. After driving a used Commander I found an '08 Grand Cherokee with really low mileage and drove it. Karl was really nice and walked me through the details of the vehicle completely. After dealing with Karl and 2 other sales people I finally arrived at a price that was acceptable to me. It is obvious that they are a large volume dealer, but still worked with me in a personable manner. Even Brian in finance worked hard for me. Good experience overall and I could not be happier! Thanks Karl, You did a GREAT JOB!! More

My original salesman knew very little about the car I was looking at and incorrectly answered many of my questions. The purchase experiance was horrible as they don't listen, don't know how to accept no, do looking at and incorrectly answered many of my questions. The purchase experiance was horrible as they don't listen, don't know how to accept no, do anything to keep you from leaving when you are hungry and want a break and try to hide aspects of the deal to make more money. After leaving and coming back with advice to talk with Erin the experiance improved but went way down hill during financing where they told me at 500.00 charge was part of my deal when I never agreed to it, they would not accept no on purchases for maintance plans and extended warr.. when I told them I only drive 4000 miles a year and only keep cars 2-3 years. Service department is solid but again sales messes up that experiance by smoking in groups of 3-4 in the area you drop off your car. What a nice first impression to servicing your car. More

I am a well informed auto buyer, I do my homework and know what my trade in is worth and what the car or truck should cost me on a fair deal knowing that the dealership has to make a profit to remain in know what my trade in is worth and what the car or truck should cost me on a fair deal knowing that the dealership has to make a profit to remain in business. I can be a tough customer to deal with, Rich and R.J. at Rairdon's Jeep were knowledgable, friendly and worked hard to get me the deal I wanted. I should also mention they were patient with me as sometimes trying to buy a car is like getting a root canal. I found that the dealership had an excellent selection, they were friendly and bent over backwards to "make it happen" without all the presure you can feel in a what is a big transaction for most people. After we made the deal they also went out of their way to see that I understood all about my new Jeep Grand Cherokee. The entire staff was bent on helping me out. I would not hesitate to recommend this dealership to anyone wanting a new vehicle or used one for that matter. I like to build relationships with other businesses and keep it local and I found one I can count on doing business with again when the time arrises. Thanks to all at Rairdon's in Kirkland who made my experience a good one...Steve S. More

Rich is the best salesman that I have ever had the pleasure to work with. His concern for the customer's needs is refreshing, and he made the car buying experience completely enjoyable. AJ was outst pleasure to work with. His concern for the customer's needs is refreshing, and he made the car buying experience completely enjoyable. AJ was outstanding in helping us get an affordable deal, and his expertise in thoroughly explaining the car's features was marvelous. The Rairdon's Dodge service department is outstanding as well. The attention to detail displayed by the sales staff and the service department make it worth my time to drive an hour and a half north to support this dealership. Keep up the good work, Rich, AJ, and the service department have definitely earned my repeat business. It truly has been a pleasure. More

I recently purchased a new 2011 dodge durango citidel from Rairdon's of Kirkland. I couldn't be happier, the crew at this dealership made this purchase a pleasant experience from start to finish and I from Rairdon's of Kirkland. I couldn't be happier, the crew at this dealership made this purchase a pleasant experience from start to finish and I feel as if I have some new friends. I will recommend this dealership to anyone I know. These guys have a great team and are very professional, Thank you Rich Regan, Steven Bruneau, and Duke for providing a positive car buying experience. Also we are very happy with our new durango, the craftsmanship of this vehicle is astounding, and I am proud to be able to purchase this high quality american made vehicle. Dan Melling More

Traded in my 08 F150 lariat for 06 ram 1500, needed more leg room in the back seat for my growing kids. Found the truck on their website advertised for 19971.00, when it came down to buying time the salesma leg room in the back seat for my growing kids. Found the truck on their website advertised for 19971.00, when it came down to buying time the salesman said it was 28k, I showed him the ad and he said it must be a mistake but we got it for 20k. While we were test driving it, he was reading the carfax but when we got back and I went to look at it, it was gone from the truck. He had removed it so I would not see that it had been wrecked and had four owners in four years. Also, the sales manager kept throwing out numbers and talking so fast that I had to go outside to decipher the deal, I kept coming up 2000 different then what he was saying. Then I figured out they were counting 2000 sales tax that I didn't have to pay as part of my trade allowance. They are rude and dishonest and now I have a truck that Im being offered 12k on trade due to the carfax. I should have asked to see it but I trusted them. More

Rairdon Jeep has given me back my faith in car dealerships. Sure they are out to make money - however at Kirkland Rairdon they had a real concern that I liked the jeep/car we eventually purchased dealerships. Sure they are out to make money - however at Kirkland Rairdon they had a real concern that I liked the jeep/car we eventually purchased as well as it fit our price range. When I say they worked with me they did. Joe helped me test drive 5 cars and it took us two days to make up our minds. Each time I said I wasn't sure Joe was patient and kept showing me more cars. He has a deep knowledge of Jeeps and trucks. He was great. I have purchased two jeeps in a year from Kirkland Rairdon’s. My first jeep was totaled in a car accident. As I was waiting for the insurance to clear I stopped by to see if they had a replacement. Brian the Finance guy remembered me and when I told him what happened he gave me valuable information that helped me deal with the insurance companies. He also worked diligently to help us secure us a new loan for our replacement jeep. I have to say to was "FUN" getting our new Jeep from Kirkland Rairdon's. I am very happy with the service department too! More