Rairdon's Dodge Chrysler Jeep of Kirkland

I was extremely pleased with the completely hassle-free and pressure-free experience I had with Robert John. First, he was the only person in the region who would give me an actual (and reasonable) quote o and pressure-free experience I had with Robert John. First, he was the only person in the region who would give me an actual (and reasonable) quote over the phone; all of the other dealers in the region would just tell me I had to come in, and then would bother me with interminable follow-up phone calls for several weeks. I really appreciate dealing with concrete information, and this was the only dealer in the region where I could get it easily. RJ had the car I wanted in a slightly different color than I was looking for, and offered up a great price at the start. At every other dealer I visited, I was forced to waste hours haggling with lying and deceptive sales people. RJ also got me the full trade-in value of my old car. All other local dealers tried to lowball me on the trade-in by up to a couple thousand dollars. I was in and out of Rairdon's Kirkland in a couple of hours with a new car at a price and financing deal that was actually better than I expected to get. RJ is a genuinely friendly and laid-back guy -- somewhat of an anomaly for a car salesperson in my experience. I believe he is in charge of internet sales and phone enquiries, so you may need to call or email first before going in to be able to deal with him. More

Karl Schmidt is great. I originally took a test drive of a Ram 1500 quad cab a couple months ago but wasn't ready to buy. No pressure from Karl. When I was ready to buy I asked for Karl but he was off the a Ram 1500 quad cab a couple months ago but wasn't ready to buy. No pressure from Karl. When I was ready to buy I asked for Karl but he was off the lot at the time. The salesman I then encountered in Karl's absence was pressuring me to buy and not answering my questions which I did not like. Specifically, he only presented ridiculous monthly payment numbers without information I requested which was percentage rate, no. of months, discount from MSRP, etc. After three "check with my Manager" exchanges I left. Two days later Karl called while I happened to be on my way to another dealer. Karl pledged to make things right and he and his manager Gary did. They gave me a generous discount off MSRP for the truck I wanted (Sport, 4x4, crew cab), top dollar for my trade ('03 Focus SVT which Gary was knowledgeable about) and pulled it all together quickly. They even arranged discounts on some Ram accessories I wanted from their parts department. Sean in Finance was pleasant, well organized, efficient and ready for me when I entered his office. He offered the extended warranty plan without pressure. Nice guy. Purchasing a highly optioned truck can be a stressful process to go through so I wanted to be thoughtful about doing this review. It's been two weeks since I took delivery of my truck and, reflecting on the overall experience; I highly recommend working with Karl and Gary. My wife, daughter and I love the truck and feel we made the right decision on selecting the vehicle as well as the dealership we bought it from. More

Customer service has been great so far. Each contact with Rairdon was followed up immediately with either a phone call or email. The entire staff was extremely friendly during the entire process. The with Rairdon was followed up immediately with either a phone call or email. The entire staff was extremely friendly during the entire process. The price and incentives were excellent and really helped put the experience over the top. The only negative as that the internet to the financing options was down and that made the length of time longer there then I had hoped. The dealership made up for it. Also great that they deal with Costco members as well. I do not recall the Finance gentlemen but he was awesome. Never made me feel bad and worked with me the whole time. I was shown only the vehicles I wanted to see and in the price range I wanted. No one tried to up sell me a vehicle I didn't want which was great! My only negative so far was that I found two old wasps nests in the side passenger door area. Thank goodness they had come and gone. Maybe check all the corners and cubbies next time. More

I really enjoyed my time with Rairdon in Kirkland. The staff, Aj and Steve, really worked with my fiancee and I, our budget and what we were looking for in a new vehicle. They listened to us and let us te staff, Aj and Steve, really worked with my fiancee and I, our budget and what we were looking for in a new vehicle. They listened to us and let us test drive our vehicle for a couple days before making the purchase. I highly recommend Rairdon of Kirkland to anyone who is in the market of purchasing a new vehicle. More

you walk on to the lot,you may want to buy a car or just look,the sales staff is there to help, you will not be forgotten but your not getting the feeling there's a gun stuck to your head. then out pop's ri look,the sales staff is there to help, you will not be forgotten but your not getting the feeling there's a gun stuck to your head. then out pop's rich regan,first inpression,long lost friend,this may not be as bad as thought.well get that thought out of your head,he's a car salesmen probability one of the best when done you will not feel beat up just the opposite.he'll make it as easy as possible,as fast as the law's of nature allow.you'll probability be so in love with your car,you'll be home before you realize you have a new car..maybe that's a frend in disguise.. More

The new Rairdon Dodge Chrysler Jeep of Kirkland ownership The new Rairdon Dodge Chrysler Jeep of Kirkland ownership has brought on knowledgeable people. They didn't bring on the hard sale techniques & they The new Rairdon Dodge Chrysler Jeep of Kirkland ownership has brought on knowledgeable people. They didn't bring on the hard sale techniques & they have followed up as promised. My salesman Karl Schmidt has called to ask how I liked my car & to see if any problems have come up & has referred me to auto tinting after I had called him for a referral. He even offered to come with me. Jason in service is very competent & a straight shooter. He is one of the main reasons I have returned to the dealer ship to buy my new car. I highly recommend them, they will try to sell you on their cars by encouraging you to drive one, and they believe you will be impressed once you do as I was & make the leap. More

Page 1 of 2 2010 DODGE JOURNEY BUYING EXPERIENCE AT Page 1 of 2 2010 DODGE JOURNEY BUYING EXPERIENCE AT RAIRDON’S AT KIRKLAND Page 1 of 2 2010 DODGE JOURNEY BUYING EXPERIENCE AT RAIRDON’S AT KIRKLAND My wife suggested that it was time to replace our aging 1989 Chevrolet Celebrity Wagon of 19 years and nearly 230,000 miles on the odometer. We saw a Rairdon’s Kirkland Chrysler Jeep Dodge ad on January 23, 2011 for a 2010 Dodge Journey for $13,971 pending various discounts providing one was eligible. I mentioned to the sales person that I was used to very basic extras so he showed us a 2010 Journey silver one with a roof rack and security alarm which we liked. We said we would be back the next day for further discussion on the vehicle and left a message on his cell and came back. By this time the car was gone and they brought out a steel gray one without a roof rack and security alarm that we drove though I did not like the “street color”. The Executive Sales Manager gave a price quote on a placard, however we suggested to think it over at home whereby he lowered the price several times in the building, on the way to our car and in our car. The final quote was approximately $14,900 (or slightly under $15,000). Since, it wasn’t too far off from the ad, we agreed to that price. However, when the Finance Officer printed out the sales contract in his office the value was raised to $18,293.71. It was late and we were tired, so we foolishly signed a bad contract, when reviewed weeks later on receipt of the bank loan, indicated that a bottomed-up calculation with all the fees, taxes, licenses and etc. was vastly in error and appeared short of most of the down payment. Yes, we trusted that the final quote on the placard would be the starting selling price of the vehicle, but it was not. We are both 75 years old and my wife uses oxygen, due to COPD. Hopefully, the Sales Management and Financial Officer did not use our age and condition to take unfair advantage of us at the time of the contract signing. We are from the past where a handshake was as good as one’s word or contract and that doesn’t seem to make sense anymore in today’s environment. This was found to be a very disturbing lesson that was very costly to us for trusting people like we have been accustomed. Legally, we are bound by our signatures on the contract for the overpayment of approximately $3,394.21 even though it was accomplished by trickery. We foolishly signed the contract without reading it at the time of sale by the Sales and Finance Department of Rairdon’s Kirkland Chrysler Jeep Dodge and are very disappointed with what is going on there. See Page 2 for details of the vehicle cost comparison anomaly. Page 2 of 2 PURCHASE PRICE ON 2010 DODGE JOURNEY COMPARISON OF WHAT EXECUTIVE SALES MANAGER QUOTED ON THE PLACARD VS WHAT THE FINANCE OFFICER PLACED ON THE CONTRACT. CONTRACT PRICE PLACARD QUOTE * CASH PRICE 18293.71 14900 (under 15K) SALES TAX 1694 1694 DOC FEE 150 150 TOTAL CASH 20137.71 16744 PRICE GROSS TRADE IN - 1000 -1000 DOWN PAYMENT -4500 -4500 TOTAL DWN PMNT -5500 -5500 ---------- ---------- UNPAID BAL. 14637.71 11244 LIC/FEES 111.50 111.50 AMOUNT 14749.71 AMOUNT 11355.50 FINANCED SHOULD HAVE BEEN FINANCED LOAN $14,749.71 WITH PAYMENTS 227.67 FOR 64.8 MONTHS OVERPAYMENT ERROR = 14,749.71 MINUS 11,355.50 = 3394.21 * NOTE: ALL FEES, TAXES & ETC ON PLACARD QUOTE ARE THE SAME AS CONTRACT PRICE FOR COMPARISON ONLY - THEY WOULD OBVIOUSLY BE DIFFERENT ON A CONTRACT BASED ON CASH PRICE. More

I never comment online but I have to express my appreciation for the professionals at Rairdon's, especially Steve and Rich. Buying a car (I got the GCJ Limited, oh yeah) can be a bit stressful at appreciation for the professionals at Rairdon's, especially Steve and Rich. Buying a car (I got the GCJ Limited, oh yeah) can be a bit stressful at times but if your an educated buyer and ready to make a reasonable offer you'll find these guys are a top notch group to work with. Financing (Sonny?)was quick, no pressure and courteous. Thanks for making this trip a lot more productive and professional than first Jeep dealer, you guys rock! Mark Z More

Great experience...David is a great salesperson to work with. Very relaxed and professional atmosphere here at Rairdon's. After looking at a 2011 Challenger at another dealership & being hounded by pushy with. Very relaxed and professional atmosphere here at Rairdon's. After looking at a 2011 Challenger at another dealership & being hounded by pushy staff, I decided to take my business elsewhere. The other dealership wanted between 3 and 4 grand more for the same car...same color...same features. After only about fifteen minutes of negotiation I found the payment I wanted with an even better interest rate than I had with my previous car. No hassles, no gimmicks, no surprises. Thanks again Rairdon's of Kirkland, you guys are great! More

We ended up driving to the Kirkland dealer after having a horrible experience at Smokey Point. Steve was very friendly from the minute we walked in the door and sat down with us immediately to figure out wh horrible experience at Smokey Point. Steve was very friendly from the minute we walked in the door and sat down with us immediately to figure out what type of payment we were looking for. Steve stayed in constant contact with us while the finance team tried to work out a deal for us. In the end, Steve was able to get us a great low rate, a fantastic value for our trade-in and the payment that we were looking for. He never pressured us to put money down or to accept a higher payment. We also dealt with Brian in finance who promised to only take 5 minutes of our time and he beat that. Brian didn't pressure us to get anything that we didn't need, just the loan. We were financed and out of his office in less than 5 minutes. More