Rairdon's Dodge Chrysler Jeep of Kirkland

Today we spoke with Mike on the phone several times and pre selected a minivan that was listed and priced on cars.com at 5pm pt on 8/18/2012. I should note that although the vehicle was listed on Cars.c pre selected a minivan that was listed and priced on cars.com at 5pm pt on 8/18/2012. I should note that although the vehicle was listed on Cars.com, Rairdons own web site did not list this vehicle in its inventory and anything comparable or similar was listed at least $10,000 more. Quite suspicious! After a confirmation of the published sale price ($18,971) and that the van is available on the lot for immediate pickup "just come on over before 8:00 pm" we quickly started our 45 minute drive to Rairdon’s Dodge. We even talked to Mike on the phone on the way so he could prepare the vehicle for our arrival and pick up; we received another confirmation that he and the van are available. We tried to pay the deposit via credit card on the initial phone inquiry, however, we were advised that state law prohibits taking deposits on internet advertized specials, but that a deposit could be made on a different, non sale vehicle. Suspicious again! After arriving Mike was nowhere to be found. After waiting 10 minutes he came over to introduce himself and after a little while of back and forth, shared with us that the van is no longer on the lot. It had been sold to the Seattle Mariners, before we advised of our intent to purchase. Apparently “since one set of keys” was available in the box at time of our call, it seemed that the vehicle was still available when in fact it was not. He offered to look and see if he has anything else available for us on the lot, same color, and same options. After another 10 minutes he returned to let us know that he is sorry that we made the long drive that and that no such vehicle is available and he would let us know if and when another van with the same terms may become available. Based on this statement, Rairdon’s dealership apparently inventories vehicles based on which keys are on the hook! Not only suspicious and a whole lot of BS, but flat out ridiculous and insulting to anyone’s intelligence. However, if this is how this dealership conducts its inventory control, it should be investigated for shabby bookkeeping and inventory control. The entire approach and experience is extremely unprofessional and disrespectful and after leading us on a wild goose chase, by lying to us I do not recommend going to Rairdon’s Dodge in Kirkland. All in all this was a classic case of bait and switch. It is painfully apparent that Rairdon either did not have this vehicle in the first place and or had no intentions of selling it at the advertized price at the time of my call. For research reference the stock number is: CR374126 VIN # 2C4RDGBG3CR374126 I thank you for your time in investigating this matter. More

Overall a good experience but I believe that should be Overall a good experience but I believe that should be expected so for that reason let me point out three things that I found flawed. One, my vehicl Overall a good experience but I believe that should be expected so for that reason let me point out three things that I found flawed. One, my vehicle was parked in a muddy spot and that shouldn't happen so some maintenance on the lot should be done. Not a puddle mind you but up a curb and in a spot where you don't want to stand to get into the ride. Second, the vehicle which they considered new had over 800 miles on it. When I asked about that they told me that it was driven between lots/dealerships. Personally I believe something should have been marked down for a ride with over 800 miles on it. And third, I revceived a photo ticket in the mail dated nearly two weeks after I purchased the new vehicle and traded in my old car. Mind you the ticket was from my old car that I didn't own any longer. So I called and was told they would take care of it with the traffic cam people or Seattle photo enforcement. So will have to wait and see if they do. But seems to me that should not have even happened in the first place. Like I said in the begining as a consumer we should all be treated properly so to get into details about how I was treated correctly seems well......unnecisary. I will point out that like other reviews I read that I avoided Reardon Dodge in Monroe because they are terrible with customers. To prove this here's an example and believe me one of many I could make. I went by thier lot after buying my Jeep because I noticed something and wanted to look at other vehicles of the same year and see if it was normal. I parked in the front of the lot and headed over to look, seeing a salesman working his way through the lot I got on a phone call so I wouldn't have the guy jump me and do the sales thing. Someone must have called him and told him my new vehicle had a Kirkland license plate holder because he was no where near where he could have seen it. So while I'm on the phone talking this clown walks by me and starts telling me I should have bought from them and they could have saved me money, blah blah blah, three times this guy interupted my phone call and I made it clear I was on the phone and not breaking off to talk to him. See why I drove the extra distance past Monroe to Kirkland? More

I had been looking for over 8 months to find the right deal where I could trade my Ford in. I was upside down and it's been really tough trying to find the right car so the loan would work. Michael Burr deal where I could trade my Ford in. I was upside down and it's been really tough trying to find the right car so the loan would work. Michael Burrow found the right car and I was in and out of there with my new 2012 Chrysler 300 in less than 2 1/2 hours! That was the fastest car purchase ever! Thank you Michael for making this happen! More

Liars/scam artists would not recomend this dealer to my worst enemy. Took a day off work to view a vehicle that rich was "standing there looking at" come to find out was no where in sight. Insulted my inte worst enemy. Took a day off work to view a vehicle that rich was "standing there looking at" come to find out was no where in sight. Insulted my intelligent at least 12 times. Was scammed into purchasing a warranty. Rairdons Chrysler dodge jeep of Kirkland Is full of scam artists More

Myself and my husband wanted to purchase a new Jeep Wrangler Unlimited. After doing a lengthy amount of research, we ended up browsing on the Rairdon’s Jeep Wrangler site in Kirkland. We ended up havin Wrangler Unlimited. After doing a lengthy amount of research, we ended up browsing on the Rairdon’s Jeep Wrangler site in Kirkland. We ended up having an IM conversation with Rich Regan from the internet sales department. We were actually able to negotiate the price of the vehicle over email. I also preferred this method since I didn’t want to have to negotiate on the dealers lot. After test driving the vehicle, we decided to make the purchase. I was very pleased with Rich’s commitment to the price we agreed upon (he didn’t try to add in last minute changes). Rich was also very candid about things we should consider and most important, he cared about helping us and not just making a sale! I would highly recommend Rich Regan and Rairdon’s Kirkland Dealership! More so, we tried to work with the Rairdon’s Monroe dealership and it wasn’t a pleasant experience. Glad we went to see Rich instead! More

Email Communication with Mike: Was told you had exactly what I wanted in an Overland. Made trip from Gig Harbor with check in hand. Arrived at dealership only to find you didn't have what I was told you ha what I wanted in an Overland. Made trip from Gig Harbor with check in hand. Arrived at dealership only to find you didn't have what I was told you had. This experience was as close to a bait and switch as they come. Will never recommend your dealership. Cindy Mosbrucker, MD Commander MB Condon More

I called in the morning to see if the vehicle in their ad was still available and was told yes, so I went down ther to look at it. When I arrived I was met by Paul and told that they were just selling the a was still available and was told yes, so I went down ther to look at it. When I arrived I was met by Paul and told that they were just selling the ad vehicle to someone else, but he could give me the same deal on another truck. We took a very short test drive (no gas ) and then went in to start talking about the deal. I was upfront about already having finincing and how much it was. They came back with numbers that were too much for my financing and said they could work with my bank to get a deal for the amount needed. We finally got to a number I could live with (but not what what promised) so I went and picked up my wife and brought her back to go thru the paperwork. We asked again if this would go thru our bank and they said yes, that was who they were dealing with. When we asked how much I could get for my trade-in they were about $2000 lowere than I had seen in the Kelly Blue Book for my model with the miles I had on it. They explained they used a dealer version and used my VIN number to get their price. I told them I expected more from my vehicle and the deal didn't look as good as they said it would be and they told me to ask the finance person when we got in. We did ask him and he told us he couldn't do anything about it, he just set up the paperwork for the sales. We asked him if we were going thru our bank and he said yes. When we got home and away from the pressure, we noticed that it was not our bank and the deal was higher than expected. I started calling the following Monday to talk with someone about the deal, but was always sent to voicemail. By Wednesday I hadn't heard from them whether or not the financing went thru, so after calling half the day and asking for the finance person I had worked with I was finally told (7:00 PM) that he was off that day. I tried to talk with the finance person ther to see if the deal went thru and who it was with, etc. He (Sunni) was extremely rude and very short. He said I needed to wait and talk with the other finance gu the next day. He said he would be in at 1:00 PM and he would have him call me. I finally called at 3:00 PM the next day and was told the finance guy was off that day as well. This was 6 days after I got the turck and still didn't know if the deal had gone thru so i couldn't put insurance on the new truck or anything because I didn't knwo what was happening. I finally got a fanance person named Bob who was able to tell me that the deal had gone thru as signed. I would not recommend this delaer to anyone. They are very uncooperative and extremely high pressure. I shouldn't have had to work so hard to just to find out if the deal had gone thru. More

We found the car we had been looking for online at the website and called early on a Saturday Morning. Richard responded to our emails and calls immediately and held the car for us until we could drive t website and called early on a Saturday Morning. Richard responded to our emails and calls immediately and held the car for us until we could drive the 3 hours to test drive the car. The staff was extremely helpfull and friendly. They had us in and out the door in 2 hours, including the test drive. I would definately recomment Rairdon's Dodge Chrysler Jeep Ram of Kirkland and Richard Regan!!! Thank you for helping us purchase our daughter's first car! More

Great experience. Rairdon's of Kirkland was recommended by a friend who recently bought a car there. Low pressure, friendly staff. I took a couple of afternoons after work to test drive several vehicles be by a friend who recently bought a car there. Low pressure, friendly staff. I took a couple of afternoons after work to test drive several vehicles before I settled on vehicle I bought. Sales rep also made sure I was taking advantage of available of discounts and rebates I had not been aware of before visiting the dealership. More

Richard was very informative and helpful. Thank you for the pleasant business. He answered all my questions and was always just a phone call away. I very much appreciate my experience at this dealership. the pleasant business. He answered all my questions and was always just a phone call away. I very much appreciate my experience at this dealership. More