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Rairdon's Dodge Chrysler Jeep of Kirkland

Kirkland, WA

4.2
857 Reviews
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12828 NE 124th Street

Kirkland, WA

98034

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Showing 857 reviews

October 26, 2013

We drove all the way from Oak Harbor Wa to visit Rairdon's. Richard was wonderful and helped us over the phone and when we came in in person to purchase our new vehicle. He was friendly and knowle More

by melissaanderson41384
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
October 26, 2013

Friendly helpful sales staff, without being too pushy. Finance group great, offering options without being overly aggressive. They were also very accommodating and flexible. Service staff was great in f More

by dgersper
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rich Leavitt
October 24, 2013

Great to have Richard regan help me buy a car! He was very professional and personable. The rav4 is a great rig and there is peace of mind knowing I bought it from a dealership that cares. More

by Kevincan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard regan
October 15, 2013

Patrick Pace was trustworthy and provided me excellent service. I had a wonderful experience during my purchase. Thanks again for such a smooth and easy process. More

by dorinuta13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Pace
October 15, 2013

This is a happy day to share, obviously my "great deal" came true from shopping online. I am thankful for clicking on the e-price link online and actually saving money. but more importantly the sales More

by JuanSaxton
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
michael jerabek
October 11, 2013

A great experience shopping on-line and finding the jeep we liked. We asked for a price on-line and was followed by a phone call. We set up an appointment for the next day. The location was easy to find More

by Raelee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Magnuson and Richard Reagan
October 09, 2013

I would buy another car from Richard. His professionalism and world class service was appreciated every step of the process. Nice touch following up a few days after the purchase as well. H More

by SusanKsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard
October 02, 2013

Richard is a really good and professional sales man. He nicely explains and answers all questions we asked. He showed my husband several types of car he really is interested. And also after we purchased th More

by bandfish
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard M Leavitt
September 11, 2013

My car died on me, unexpectedly, and I was looking for a car. After not finding any luck at a local Ford store, I sent in a quote request for a Dart, and that day, I was able to go home with a New Dart. Bra More

by MGD780
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandy Nygard
September 09, 2013

Well your dealership managed, yet again, to fail me. On Saturday (Sept 7t) I returned to get the paint sealant redone. I was outside and witnessed my Jeep being recklessly driven (backed into while burnin More

by superman_jjs
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Sales Manager
Jun 10, 2014 -

superman_jjs responded

Well I finally managed to come to a conclusion with this whole set of issues. After all of the problems and frustrations that this dealership caused and imposed upon me the end result was that when I was speaking to the Customer Relationship/Dealer Standards Manager I received a question as to what I wanted to make this better and seeing as how I had not thought of a way, due to the horrible situation, he simply stated that he was sorry and ended the conversation. I would have thought that with all that I had been put through I would have received a little more than that. This problem should have been taken all of the way up the organization and that the upper management would have been informed of all of the terrible ways that my new vehicle and I had been treated. With that then a letter of apology would have been penned and sent out. To me, it feels that these issues were just swept under the rug and that nothing would or has been done about this type of treatment to a customer.

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