Rairdon's Dodge Chrysler Jeep of Kirkland

I went to your dealership to purchase a 2013 jeep unlimited Sahara on 9/1/13 . The salesman told us , since it was a Sunday the Parts Department was closed, to email him our address so he could send unlimited Sahara on 9/1/13 . The salesman told us , since it was a Sunday the Parts Department was closed, to email him our address so he could send us the mats for the vehicle . Emailed him no response or Mats , Called , no return calls. The vehicle only had a rear plate , so he was also going to send the Plate or plates.... No plates either. Still only have one Key and Fob .. which also was promised. I received a call from someone in Service reminding me of our complimentary oil change and asked if we could take care of the Recall Issue at the same time , He said no problem see you Saturday the 15th. I called early Saturday ,only to find out I was never put on the schedule and that there was no way the recall issue could be done, as there is an 80 person waiting list. This is the second Jeep we have Purchased from you and will be the Last. Being self employed I know that your word is often all you have , and if you don't deliver what you promise you will lose customers. This is "why" I am giving this review , so that maybe your employees will learn the value of keeping their word and making good on promises , or you will continue to lose customers. Respectfully Rich Elmore Pipeworks Mechanical 360.535.2288 More

Richard is very professional and I will recommend this dealership for my friends, I told my cousin about my experience and he is very exited. dealership for my friends, I told my cousin about my experience and he is very exited. More

I had a fairly good experience buying my Jeep at Rairdon's. My sales person was Rich Regan and he was very helpful and got me what I wanted and into a new 2014 Wrangler Sport Unlimited. Great plac Rairdon's. My sales person was Rich Regan and he was very helpful and got me what I wanted and into a new 2014 Wrangler Sport Unlimited. Great place to buy a car. See Rich Regan or Dominick Pace. More

Following is taken from my Yelp review last week. I got an immediate response on Yelp that a manager would like to talk to me, and I immediately replied with my e-mail address and phone number. Not surpri an immediate response on Yelp that a manager would like to talk to me, and I immediately replied with my e-mail address and phone number. Not surprisingly (given my experience with them), I've yet to hear from a manager. I doubt strongly that I ever will. Much like some others, I wish I could give zero stars. Unfortunately, one is the lowest. I've bought quite a few cars in my time. Bought my first one 45 years ago -- paid for it with my after school job. I've owned jeeps for the past 16 years, and just bought my latest at Rairdon's. I'll almost certainly buy another jeep in the future, but I'll never darken the door of this dealership again. This was, without any doubt, the worst car buying experience imaginable. Let me set the stage for you -- we had researched this purchase thoroughly, and found the new jeep we wanted. I planned to pay cash (well, technically, write a check, but you get the picture). We called in and let them know we were coming. Once we got there, the deal started progressively falling apart. First, the price advertised was very different from the price at the dealership (by a couple of thousand dollars). Turns out, the price advertised included military rebates, first time rebates, and whatever. Naturally, the dealership had no intention at all of negotiating or honoring their flawed advertising. Sigh.... so I agreed to pay full sticker price for the jeep. Whatever... just give me the keys and let me get out of here. I might mention that Rairdon's seems to be doing a great business. The "showroom" has been converted into a nasty, messy, disorganized, dirty, noisy, mass of people and randomly scattered desks where customers sit and wait for salespeople to run around and try to sell several "deals" at once. Somewhere along the line, the salesman tried to sell us a different vehicle to asuage our anger over the flawed ad, but the alternative vehicle was nothing like the one we'd picked out, so we told him no. Eventually, we got sick of waiting (we'd been there about an hour a that point, check in hand, waiting for the keys). We finally got up an left. As we were driving out of the parking lot, my wife called the dealership, asked for a manager, and expressed outrage at how badly we'd been treated. He talked us into coming back and piecing the deal back together. They made us fill out a credit ap (I'm not kidding -- I'm standing there with a check in my hand!) and then PULLED MY CREDIT REPORT (again, I'm not kidding!!!!). We left again. Finally, they brought the car to the house a couple of days later, missing the owners manual. They told me I'd need to download that to an Ipad, which is really useful info. (I'm being sarcastic.) Naturally, I told them they needed to get me one. They finally did -- after a month. They then titled the car wrong (wrong name -- I'm going to have to go fix eventually) and wrong address. Bottom line -- jeeps are great cars. I was really in the market for a Range Rover, but became convinced that sticking with jeep would save me maintenance/repair costs in the long run. However, jeep as a product line is being massively disserved by this dealership. Of course, I'll never let them touch the car again -- do you think for one second I'd let a bunch of keystone cops like this handle the maintenance???? More

Rich was great!! I wasn't overwhelmed or felt pressured by him at all! The whole dealership did an amazing job at helping me out! pressured by him at all! The whole dealership did an amazing job at helping me out! More

Looked online and they had the largest inventory within 30 mins from where I live.I sent in a few inquiries about the Jeep models. Dominick called right away. He was feeling ill so I worked with Rich when 30 mins from where I live.I sent in a few inquiries about the Jeep models. Dominick called right away. He was feeling ill so I worked with Rich when I went in. I feel like I was treated well and fair. I am pleased with my new 2014 Jeep Cherokee. I will take my Jeep there for service too. Thanks guys! Keep up the good work! More

We purchased a pre-owned 2012 Loaded Jeep Liberty from Rairdons of Kirkland last month. Their service was some of the best we have experienced ever. * We called in advance and asked to test drive a Jeep Rairdons of Kirkland last month. Their service was some of the best we have experienced ever. * We called in advance and asked to test drive a Jeep Liberty. * Jeep was ready, warmed up, and waiting for us when we arrived. * Salesman, Richard Regan, allowed us to take our time and move at our own pace. * When discussing the purchase Richard was low key, professional, and gentlemanly. No games. * The young man that processed our purchase was soft spoken and very down to earth. Had a nice quiet sense of humor too. * The quality of their service and of the Jeep we purchased, were excellent even after the sale. Details: My husband and I are in our mid-50s and have purchased many vehicles along the way. This was probably our best buying experience. We called in advance and the Jeep was ready and waiting for us when we arrived. It is a beauty. The salesman, Richard Regan, was ready, available, and helpful without being the least bit pushy. He allowed us to move at our own pace from the get go. When it came time to sit at the table and discuss a possible purchase he was a gentleman. (Which was good because at other dealerships- NOT this one- my husband has stood up abruptly from the table and walked out when their was too much gamesmanship.) Richard did his job effectively without causing us to feel pressured. They even gave the Jeep an additional detailed cleaning while we completed the purchase. Rairdons continued to provide quality customer service even after we got home with the Jeep. The quality of the vehicle is excellent, too. I don't think the Jeep has given us a single issue since day one. Thank you, Richard Regan, and the team at Rairdons of Kirkland. More

Just bought a brand spanking new 2014 Dodge Avenger from these guys. My experience in this purchasing process was very, very good. They made me feel like I mattered (something that most salesman don't do). these guys. My experience in this purchasing process was very, very good. They made me feel like I mattered (something that most salesman don't do). They didn't do the whole "try to sell me everything on the planet" routine. I came in, knew what i wanted, and was served accordingly. Shout outs to my salesman Rich Regan for a xxxx good job. I'd recommend his type of service and Rairdon to anyone! More

After much consideration and searching on the internet, I finally decided to step outside the box and drive the car of my dreams, a BMW X5. I contacted Reardon's online and Dominick Pace called me right away finally decided to step outside the box and drive the car of my dreams, a BMW X5. I contacted Reardon's online and Dominick Pace called me right away. They had the car that was on their website in stock (Three other dealerships called me back saying the cars I wanted and had found online had been sold). We set up an appointment to drive the car. When I went into the dealership and met Dominick I found a very polite and personable young man. When I drove the car I loved it right away. Rich Regan took over the negotiations and we had so much fun bantering back and forth with sticker price and trade-in value that I felt like we were old friends when all was said and done. Sonny the sales manager is all business and really know his stuff with all the paper work involved. The customer service that was provided by whole sales team made my buying experience less stressfull and more pleasurable than I was expecting. I feel that I got a certified, Pre-owned car at a reasonable price from a great team of people. Again, thanks Dominick, Rich and Sonny. More

The experience was the best I have ha with dealing with car dealerships. They were not pushy and had a great inventory for me to pick from. I did not get as much on my trade in as I would have liked car dealerships. They were not pushy and had a great inventory for me to pick from. I did not get as much on my trade in as I would have liked (KBB Value) but they did honor all of the discounts I was eligible for on the new Patriot I bought. Overall it was an excellent, non-stressful buying experience and I will not hesitate to go back when I choose to buy a new car in the area. More