Rairdon's Dodge Chrysler Jeep of Kirkland

Great Dealership - Fast Service, Friendly Staff I've been a customer of Rairdon's for a few years now and have never had a bad experience. The staff is always friendly, willing to go the "extra mile I've been a customer of Rairdon's for a few years now and have never had a bad experience. The staff is always friendly, willing to go the "extra mile" for you, knowledgable, and never tries to "up sell" you on products you don't need. I've had everything from the routine oil change, to tires, and everything in-between. I've also looked at buying a vehicle, and while I haven't yet, they always make an amazing offer. The only note - there is no $10 oil change like you get at the corner service stores. But, I've always found it better to pay the little extra even for the small services, in return for the overall experience and quality that Rairdon's provides. I always find it a good time to go in and it's easy - free coffee, free wifi, TV, everything. More

Love my new Wrangler! Thank you to ZiZi, Robert & Rich for introducing me to the Jeep world and providing me with such an incredibly buying experience. The vehicle I found Thank you to ZiZi, Robert & Rich for introducing me to the Jeep world and providing me with such an incredibly buying experience. The vehicle I found online was waiting for me when I came to test drive. The negotiation part was painless. And finance was quick! It felt odd to be in and out with my new baby that easily - I am so pleased and highly recommend Rairdon! Thanks again!! More

Friendly and Professional I have been dealing with the Rairdon Group since 2004. Starting with the dealership in Arlington and for the last few cars Kirkland. Rich Regan has I have been dealing with the Rairdon Group since 2004. Starting with the dealership in Arlington and for the last few cars Kirkland. Rich Regan has been and will be my rep for whatever my needs are and will be. His attention to detail and making sure the customer is happy is always his focus. I too am in sales and can't stand most salepeople but between Rich, Chris the GM and the rest of the group my experience has always been exceptional. More

THIS DEALERSHIP USES LIES, SCARE TACTICS AND PLOYS TO MOVE C PLEASE READ THIS REVIEW BEFORE ENTERING THIS DEALERSHIP! I received a 'recall' notice in the mail yesterday for our 2012 Jeep Patriot. When I call PLEASE READ THIS REVIEW BEFORE ENTERING THIS DEALERSHIP! I received a 'recall' notice in the mail yesterday for our 2012 Jeep Patriot. When I called Rairdon's to inquire what the recall was for, it was suggested we come to the dealership to discuss our options with the recall specialist because our car could potentially be unsafe to drive. Today, my husband, one year old, and I went to the dealership for our appointment. There were already customers with the recall specialist, as well as more people waiting to speak with him after our appointment-- a steady flow of people coming in and out that had received recalls in the mail. Upon sitting down at the table, and handing the "specialist" our recall notice, he looked at the paper, pulled out his binder and told us, "THIS IS THE WORST RECALL I'VE SEEN...IF YOUR CAR WAS IN AN ACCIDENT, THERE WOULD BE GAS EVERYWHERE AND IT WOULD BE LIKE THE MOVIES... FIRE EVERYWHERE". He then proceeded to tell us, while looking at our child, that since we have responsibilities as parents to keep her safe, we should no longer drive our car. He pulled out a contract to have us sign, which we didn't, that stated that we were not recommended to drive our car. The kicker-- the new parts for our car would take 3-4 months to get in, so rather than having an un-drivable car, we could have the option to trade it in for something better for little to no cost. We were then sent to talk to the "Jeep Specialist" to help us work out our options. This specialist confirmed with us, after going and getting our VIN number from our specific car, that our car was part of the recall and that we shouldn't drive our car. After going over our list of needs for a trade in, he came back and told us to come outside to see the car he found and that it was "perfect". It was, to say the least, the BIGGEST downgrade from our car possible. I don't know how he thought we would even consider trading our car for what he showed us. We would have been idiots to take the trade. After telling him we weren't interested, he took us inside and said that he didn't have a single other car for us, there were no other options. We asked what the cash trade in would be and he told us a price less than what the car was worth, and even admitted that our car was worth more than his offer. HERE'S THE PART YOU HAVE TO READ: After telling him we just wanted to wait for the recall parts instead of trading in our car, the Jeep specialist- who just so happens to be the Floor Manager as well, took us to the parts department and left. We were planning to set up an appointment and potentially finding a rental car for the time being, when this man tells us, "YOU'RE GOOD TO GO, THERE IS NOTHING NEEDING TO BE FIXED ON YOUR CAR"... WHAT?! We double checked and told him we had the recall notice and that we were JUST told not to drive our car because it was unsafe, and he insured us that our car was fine. I literally asked the man-- "So they were COMPLETELY LYING to us to try to get us to upgrade and give you our perfectly good car?!" His response, "YES". This is THE MOST UNETHICAL SCHEME...I am truly beside myself that a dealership could use fear tactics and could be so immoral. To tell us that we are putting our daughter at risk by driving our car, then to find out it was a complete lie?! I am truly appalled by what happened today, and you can be assured that I am going to do everything in my power to prevent anyone from going to this dealership-- for anything! More

great experience I recommend Andrew,he made our experience a great one. He and his team worked with us and provided us with a deal that worked. Thanks Andrew and team I recommend Andrew,he made our experience a great one. He and his team worked with us and provided us with a deal that worked. Thanks Andrew and team! More

Without a doubt my best experience at a dealership so far. My experience at Rairdon was second to none. My fiancee and I purchased a 2014 Jeep Patriot from Kyle last week and I have to say; this was an experie My experience at Rairdon was second to none. My fiancee and I purchased a 2014 Jeep Patriot from Kyle last week and I have to say; this was an experience like no other. Hear me out: I've been wanting to re-finance my 2008 Jetta for a while, but I hadn't found the right deal. I pass up mailer's all the time but one specific mailer from Rairdon caught my eye. I called them up and from the very beginning I was shown GREAT customer service. Zack answered my call and offered to stay late to meet me while I came in for a same-day appointment. He answered a few questions and then introduced us to Kyle who eventually sold us the SUV. Kyle was incredibly honest and felt more like a friend than a salesman. It felt nice to have someone on our side while buying a car. He gave us great pointers on what to avoid with the Jeeps and what was more of a necessity. Even though the process took quite long, they were all VERY patient with us and had honest answers to just about every question I threw at them. We were offered Coffee, water, and tea to keep us busy while they looked over the numbers. But here's the best part. I've been through quite a few dealerships through the years and this is the only one that has met my demands and THEN SOME. I asked for a little more for my trade-in as well as all-weather mats which was to be included in the sale price. They granted both requests and also worked harded to get me a much better APR than they had originally quoted (which I was already okay with). The monthly price ended up being $50 less than what I was hoping for. Kyle and three of his co-workers walked us out and admired our new Jeep. They all really made our experience an unforgettable one, which is how it should feel when you're making such a big decision in your life. More

great service great car Great experience buying our car. Kyle was a great help and really listen. He wasnt to pushy which helped in us deciding to buy our brand new Jeep. I Great experience buying our car. Kyle was a great help and really listen. He wasnt to pushy which helped in us deciding to buy our brand new Jeep. I would recommend this dealership and diffenitly look Kyle up!!!! More

Overall good experience My only complaint would be that my wife and I were at the dealership for far longer than we had planned to be. We knew EXACTLY what we wanted when we My only complaint would be that my wife and I were at the dealership for far longer than we had planned to be. We knew EXACTLY what we wanted when we went in and were under the impression that the dealership would have no problem pulling the Jeep up for us to view and even test drive. While the model with the features we were looking for was never seen our rep Rich Regan managed to get us 2014 Latitude at a reasonable price that we're both extremely happy with. More

Bought a quality used 2007 Jetta. Salesmen "Leonard" really did a great job explaining my various options. He actually sold me a vehicle based on my needs... I'm completely happy with the car "Leonard" really did a great job explaining my various options. He actually sold me a vehicle based on my needs... I'm completely happy with the car I purchased and overall service... will definitely be back! Thanks guys. -Corey More