Rairdon's Dodge Chrysler Jeep of Kirkland

Jesse Stacey, The Non-Salesman Salesman Let me first say, I have NEVER written an online review for any kind of business...but this was an exceptional experience that deserved recognition. J Let me first say, I have NEVER written an online review for any kind of business...but this was an exceptional experience that deserved recognition. Jesse was my "salesman", but it wasn't like talking to a salesman at all. He made the entire experience amazing! He has shown me that not all dealership experiences have to be as awful as so many of mine have been. I had even had quite a few very poor experiences with another Rairdon location previously and was skeptical when coming in to this one for my last purchase. He was kind and friendly and worked with me to get things I both wanted and needed and to get me a fair deal. I even brought my friend back a couple weeks later to buy a car as well! :) More

Major Fail/s Made an appointment on Saturday to go see a Dodge Dart ($19000 deal) and after an hour was told we are busy, its going to take a bit of time to figure Made an appointment on Saturday to go see a Dodge Dart ($19000 deal) and after an hour was told we are busy, its going to take a bit of time to figure out how to make this deal work, can you come back in a few days. Sorry "too busy for a customer who was ready to sign the line that very day" The 2 issues it seems was that to use the finance company I had been approved with would mean they had to pay a fee of $1800 which it clearly states in the terms must NOT be passed to the consumer, yet they wanted too. Wonders how many times previously they have used this company that is supposed to be a hot seller using RoadLoans.com and broken the tradition of following LAW!! Second they then went away for some 10 minutes and came back to inform me that RoadLoans wasn't open during weekends. I sat there in front of him, called the number, went through the options as a dealership and within 45 seconds was connected to a live person. So the bottom line is this guy was happy to see me walk out the door over his lies he had been caught in and the fact I wouldn't pay THIER fees. Fortunately I went half a mile to Ford Kirkland and within 90 minutes had signed and paid a deposit on a 2014 C-Max SEL (better deal and better service) To summarize, unless your rock solid at reading every bit of paperwork back to front, inside out, and know how to say "NO" your will very likely be caught in a very messy trap - assuming they have time to deal with us mere customers!! Regretfully I don't recall the name of the sales guy who dealt with my Wife and I, so id say be careful over the whole field... I did want to try and raise this issue with the General Manager (Chris Banchero) but was told his email address is not available to customers. More

Not Knowledgeable and Not Customer Focused Went in to purchase a 2015 Dodge Challenger RT with the Scat Pack through the Costco program. Ended up leaving empty handed. The sales manager didn' Went in to purchase a 2015 Dodge Challenger RT with the Scat Pack through the Costco program. Ended up leaving empty handed. The sales manager didn't understand the Costco program nor tried to understand the program. I've purchased a couple of cars through the program, so I know the program. They kept pushing me to purchase a car on their lot. They made me walk through all three loots in the rain looking for a car to test drive. I wanted to purchase the a Challenger, but they screwed up the deal so bad, I decided to purchase the 2015 Mustang GT instead. If you want good customer service and a fair price, go somewhere else. More

Great Car, Great Experience John Brown helped me find my first new car and ensured that the whole process was as easy as possible. Even though it was a situation I was unfamiliar John Brown helped me find my first new car and ensured that the whole process was as easy as possible. Even though it was a situation I was unfamiliar with he made us feel comfortable and at ease. I love my car and the experience I had getting it. More

Stephen Bruneau Ask for Steve Bruneau, he's an excellent salesman and we thoroughly enjoyed our car purchase experience with him, no hassles, no gimmicks. Excellent p Ask for Steve Bruneau, he's an excellent salesman and we thoroughly enjoyed our car purchase experience with him, no hassles, no gimmicks. Excellent prices and service. Bought a 2014 Dodge Caravan and will definitely send others his way. More

New Ram truck purchase Salesperson Rich Regan was great, I really enjoyed dealing with him and They have a good selections of new trucks to choose from. I found just what Salesperson Rich Regan was great, I really enjoyed dealing with him and They have a good selections of new trucks to choose from. I found just what I was looking for. More

Well done guys. These guys were friendly, knowledgable, efficient, and worked hard to get me what I wanted. Yeah, I probably could have hunted more and ground out a f These guys were friendly, knowledgable, efficient, and worked hard to get me what I wanted. Yeah, I probably could have hunted more and ground out a few more dollars - but I had a very convenient and pleasant experience. Came in one day and walked the next woth the exact vehicle Ibwanted at a fair price. And they were great on my trade in! More

Service Department has been great I took my 2009 Dodge Ram in for service for "check engine" light. It was determined that turbo needed to be replaced, which is covered under the ext I took my 2009 Dodge Ram in for service for "check engine" light. It was determined that turbo needed to be replaced, which is covered under the extended warranty I purchased. Due to the cost of the repair, a warranty adjuster would first have to authorize it. It took four days for adjuster to go to dealership at which time the adjuster reset the code and said it was fixed, denied any repair. In addition my rental car expense was not covered. When I went to pick up truck, John my service rep informed me that the light would come back on and to bring it back when it does and start all over. Before I was able to drive off lot, the check engine light came back on. Scheduled appointment for the following Monday, took another four days for adjuster to show up and finally got warranty work approved. John in service also got me an additional 4 days rental due to delay of adjuster and weekend coming up. I highly recommend Rairdon. John and the service department has been there for me. Now the adjuster for the extended warranty is another issue. Unethical if you ask me. I have made two calls to Dodge regarding warranty adjuster and the rental expense I incurred due to adjuster denying warranty work even though it is covered. More

Best Dealership Ever! I had a great experience with Rairdon's! I first spoke to Rich Regan on the Dodge Jeep Ram side or the dealership. He talked over some rebates and num I had a great experience with Rairdon's! I first spoke to Rich Regan on the Dodge Jeep Ram side or the dealership. He talked over some rebates and numbers with me to give me a rough idea of what I'd be looking at, and then referred me to Martin Hadley on the Fiat side of the dealership. It was so refreshing to work with Martin! My understanding is he's the sales manager rather than only a salesman. We spoke on the phone a couple times to decide which model features etc I wanted, then I went it for a test drive. Working with Martin and Rich was great because they're both just regular dudes! No 'showmanship' per se or tricks or any of that irritating car salesman stuff. Martin owns a Fiat as does his wife and Rich also drives a vehicle purchased from the dealership. Throughout the test drive Martin told me about a few features, but mostly we discussed his personal experiences owning and maintaining a Fiat. He was very upfront with me about the prices he pays for parts (tires etc) and walked me through basic maintenance (when to get the oil etc changed). We did more chatting than anything, which really put me at ease. Personally I don't like a salesman to throw pitches and things at me when I'm trying to relax and see how I feel driving a new car. After I had selected my car, Martin was again very upfront about available rebates-- at the time I purchased my car Fiat was doing some kind of $3,000 rebate, and he immediately told me about it and deducted it from the price of my car. I thought I was going to have to haggle and then reveal that I knew about the coupon to get a better deal! My trade-in was in ROUGH shape. Despite only getting $2,500 for a 2010 car (really, it wasn't worth much more, I feel like I got a fair price), Martin did his homework and found that if I kept my new loan with my previous credit union, I'd get a much better deal. I really appreciated him going above and beyond like that without me asking. Throughout the process, Rich was kept in the loop since I initiated my purchase with him. I appreciated that I didn't feel like these guys were fighting to get my commission-- they worked together crunching numbers and talking to find the best possible scenario for me. In the end, I drove off with a 2015 Fiat 500 Pop with a manual transmission. I got what is in my opinion a jaw-dropping price, payments I can still afford, and the dealership has been fantastic in keeping in touch and making sure I'm happy. I don't ever want to buy a car from anyone other than Rich Regan or Martin Hadley! More

Purchased a used 2012 Jeep Wrangler I was very happy with my purchase from start to finish Jeep was great people were great I am a very happy customer I have owned 4 fork lift deale I was very happy with my purchase from start to finish Jeep was great people were great I am a very happy customer I have owned 4 fork lift dealerships so I am aware of how hard it is to service the public and do a good job I was especially impressed with Rich Regan. He spent a lot of time with me from start to finish I wish I had someone like RIch in my dealership way to go Rich More