Rairdon's Dodge Chrysler Jeep of Kirkland

Suprised My wife wanted a new Jeep Cherokee so we shopped around and found the exact one up at Rairdon's in Kirkland at a very good price. I called ahead to in My wife wanted a new Jeep Cherokee so we shopped around and found the exact one up at Rairdon's in Kirkland at a very good price. I called ahead to insure that the vehicle was still available because we live in Olympia. It was, so my wife, my 4 year old and myself make the trip up to purchase the Jeep. We arrive and the vehicle was out right in front waiting for us. We were supposed to meet with James but he was busy and had set up that Mark would help us. Everything was fine until the final paperwork where there was a misunderstanding with the numbers. My wife and I decided to leave and not purchase. Mark called the next day and we came to an agreement and he offered to drive the vehicle down to Olympia so I did not have to drive back to Kirkland (on a Friday , no less). I really appreciate Mark going the extra mile (or 5 hours worth) to make my wife very happy. More

Great dealer to work with First class all the way, Brandy was a pleasure to work with. Got us a fantastic deal on a new Jeep. Highly recommend to any one who wants a no hassle First class all the way, Brandy was a pleasure to work with. Got us a fantastic deal on a new Jeep. Highly recommend to any one who wants a no hassle experience. Make sure you ask for Brandy, she will take great care of you! More

Went in for a refi, came out with a brand new car, Bob! I had a high interest rate on my used Kia. Didn't think I'd qualify for a Jeep, just came in to Rairdon’s for a refi quote. But Elle Bush, who I consi I had a high interest rate on my used Kia. Didn't think I'd qualify for a Jeep, just came in to Rairdon’s for a refi quote. But Elle Bush, who I consider a friend now, figured out I was sort of indifferent about my Kia. It was good, no problems, but it wasn’t anything that excited me or made me proud. So we went window shopping at Jeeps, no pressure, no smarm, just a fun time with a laid back woman seeing if I found anything exciting. And I did. Course I figured that’s where it had to end, but she gathered up the rest of the dream team, and between Jesse, Kevin, Patrick, and I’m sure a lot of other players, somehow I not only qualified but got an insanely low interest rate, monthly payments very close to what I was already at, and a heck of a lot more equity, prestige, and love. I can’t help it, my Kia was nice, but my Cherokee is one classy, sexy ride. Thanks so much to the dream team! More

Liers, deceptive sales practice. I saw a Dodge truck advertised online I called to make sure they still had it after being on hold ten minutes while they checked they told me it was t I saw a Dodge truck advertised online I called to make sure they still had it after being on hold ten minutes while they checked they told me it was there. I drove an hour through traffic got there and they tried the bait and switch on me. Told me they "couldn't find it" but they had this great other truck they had already pulled up. Only two years older 10,000 more miles and they wanted $6,000 more. Liers, I left and will never return. Very deceptive sales practice for a dealership. A complete waste of my time. Do not go there. More

Black on Black 2014 Jeep Sahara I wanted to wait a while before posting this, because i wanted to make sure servicing was also up to my expectations. i thought that we only received I wanted to wait a while before posting this, because i wanted to make sure servicing was also up to my expectations. i thought that we only received 3 free oil changes with a new purchase however it was 12 free oil changes which I am very happy about. The oil service is first come first serve is about 1.5 hours, but what do you expect! Jimmy and Rich were really good, professional at all times, made sure I was completely satisfied, We also received a cheaper interest rate the next day from the finance guy, and Rich met us the next day further up north at our gym. (he has a really nice motorcylce). Anyway I know car dealership experiences can be a pain, I think this was the best. Putting the customer 1st is key to any succesful business and communcation play a big role in that. I like the openess and willingness wo work with me on my trade. Big thanks to Rich and Jimmy, I appreciate have my jeep! More

Great service with our Dodge Journey Crossroads Rich and Domonick were extremely helpful and allowed us to get a great offer for our trade in and add the options we needed to our new vehicle for our Rich and Domonick were extremely helpful and allowed us to get a great offer for our trade in and add the options we needed to our new vehicle for our family. Friendliest staff we have ever worked with. Everyone at the lot was a pleasant to talk to. More

Great Price, Poor Service I found a price that I liked on the internet, was responded to initially, but when I asked to get everything in writing before I travelled the 200+ mi I found a price that I liked on the internet, was responded to initially, but when I asked to get everything in writing before I travelled the 200+ miles to pick up the vehicle, silence. I did travel to the dealership without notice and I took the chance that I would waste a tank of gas (plus a bit) and a day of travel. I was greeted by people who seemed confused that I would arrive without notice to purchase a vehicle. The price was very good, but the "manager" wanted to see things a different way on paper. I very nearly left but was told they could clear it up in a couple of minutes. They brought it down to basics and made everything clear. Financing was given the information and about an hour later I was signing paperwork to finish the transaction. It was during this time that I experienced the high pressure to add additional costs of extended warranties, cloth protection, oil changes, etc. Like I would drive 200+ miles to get service on a vehicle. In the end, they "detailed" the car (less than 50 miles on it and it needed to be "detailed"?) and my son drove it home, after I stopped to put gas in it... yes, they sold me a car with less than 1/4 tank of gas after telling me they would put "some" gas in it for me. Not a good experience, despite everyone telling me how much they wanted me to be happy and satisfied with my purchase. All said and done, the car is great and the price was worth the drive, but I would not recommend this dealership to anyone that doesn't have their mind set and a strong ability to say no about 100 times when trying to be sold the junk add-ons. More

Great customer service with the purchase of my Jeep Wrangler Rich Regan and Stephen Burns guided us through the ordering and purchase of our new Jeep Wrangler Rubicon. They were consummate professionals and wer Rich Regan and Stephen Burns guided us through the ordering and purchase of our new Jeep Wrangler Rubicon. They were consummate professionals and were up front on pricing, ordering process, and time for delivery. We were given clear, upfront Costco discount pricing and were very pleased with the quick, painless ordering process. The Jeep arrived as ordered, and we would highly recommend Rich and Stephen to anyone interested in making a Jeep or Dodge vehicle purchase. Sincerely, Ken More