Rairdon's Dodge Chrysler Jeep of Kirkland

Its more than a dealership We helped my mom purchase a brand new jeep at Barton/Lithia Jeep in Spokane just before the holidays. Shortly after the purchase, my mom had to take h We helped my mom purchase a brand new jeep at Barton/Lithia Jeep in Spokane just before the holidays. Shortly after the purchase, my mom had to take her jeep back to the dealership 4 separate times to try and solve a reoccurring problem. Just when we thought we would have to get rid of the jeep, we took a chance and brought it to the service department at Rairdon of Kirkland. Grant C., our service advisor, was simply amazing throughout the entire process. Not only was he able to quickly and accurately diagnose the problem with the jeep, he went above and beyond by providing daily updates, including pictures of the damage they found. Grant’s team performed the repairs quickly and accurately, and their work was impeccable. Grant, and the service manager, Janell, even helped coordinate with Barton/Lithia in Spokane for payment on the repairs. The customer service we received from Grant at Rairdon of Kirkland was simply the best, and my mom says she will be driving over from Spokane for all repairs she needs on her jeep; even oil changes! More

TERRIBLE Experience I bought a brand new 2014 Jeep Grand Cherokee in Late 2013. It broke 25 months later. They couldn’t figure out what was wrong with the car, I have to I bought a brand new 2014 Jeep Grand Cherokee in Late 2013. It broke 25 months later. They couldn’t figure out what was wrong with the car, I have to bring it in 4 times and leave it with them for at least 4 days each time. They don’t return message, don’t call back, no updates…just terrible service. What really added salt to injury, is that they called the rental car, that I had to pay for every time they work on my car, they call it a “loaner” !! I couldn’t take it anywhere else, because the issue had to do with the computer which only dealerships have the equipment’s to work on. The only people was happy to call me was the sale dept. to convince me to trade it in for a new one. Out of desperation, I tried that. They gave me $13000 trade in value for it. $6000 less than recommended. I’ll spare you the details of the agony I went though for 2 months, and I’ll just say I’LL NEVER GET A JEEP AGAIN. The happiest day was when I trade it in for $17,000 and I got a brand new car, another brand of course. More

Absolutely horrible experience in every way. Was given pricing and when I arrived they claimed to have 'no recollection' of that. Continued to switch in sales people to try to talk me into a diff Was given pricing and when I arrived they claimed to have 'no recollection' of that. Continued to switch in sales people to try to talk me into a different deal. Worst experience I have ever had with a dealership. Avoid these guys. More

Love my car Matt and the rest if the team were great! Very friendly and thoughtful. Did everything they could to get me the best deal for my dream car Matt and the rest if the team were great! Very friendly and thoughtful. Did everything they could to get me the best deal for my dream car More

Had a great time We had a lot of fun working with everyone especially Matt Leavitt. Matt was willing to put up with everything we dished out at him. They had a lot of We had a lot of fun working with everyone especially Matt Leavitt. Matt was willing to put up with everything we dished out at him. They had a lot of good deals as well. Would recommend him to a friend. . More

Bait and Switch Found a vehicle online set up appt to see it. Got confirmation phone call at 8 pm the night before. Arrived 30 minutes early for appt to be told tha Found a vehicle online set up appt to see it. Got confirmation phone call at 8 pm the night before. Arrived 30 minutes early for appt to be told that the vehicle had been taken to auction by accident the previous evening. More

Excellent dealership, Excellent experience! I purchased a 2016 Dodge Journey Crossroad here, there is AMAZING deals here! Lots of selection as well. Their website is VERY easy to use, and to bro I purchased a 2016 Dodge Journey Crossroad here, there is AMAZING deals here! Lots of selection as well. Their website is VERY easy to use, and to browse all of their inventory, I was able to find the exact car I wanted ahead of time. Never limit your car search to your closest dealership! I live in south Seattle, but it was WELL WORTH going to Rairdon's Dodge Chrysler Jeep of Kirkland, Once again, the deals are GREAT! James Dupuy is a great rep! Good personality, great character. As a first time buyer I was in the dark about a lot of this process, and quite nervous. He made it all very simple, and clear to me, and straight to the point, I felt so much better about the whole process thanks to him! He is very knowledgeable, and made the whole process fast, and easy! I Highly recommend him! Odin Johnannesson is also very helpful! He explained all the features of my car to me, and clearly. Especially how to work the dashboard touchscreen, and all of the radio features! I Would of been LOST without that explanation, made the drive home from the lot very enjoyable! Get this guy to help you out, you will know all you need to know about your vehicle features. Robert Barr handled the financing side of things, VERY FAST process, all the signing took only a fraction of the time I thought it would! He does all he can to get you the best financing option, and answered all of my questions I had. Every aspect of this experience at this dealership, thanks to these guys I have mentioned was an amazing experience, and I now have a GREAT vehicle for my growing family, and at a good price thanks to the amazing deals a Rairdon's Dodge Chrysler Jeep of Kirkland! More

Great people! That Matt guys was awesome!!!! 5star for u men! Thank u for helping me and my boyfriend out!! I would defenestly recommend you to my friends!!!! That Matt guys was awesome!!!! 5star for u men! Thank u for helping me and my boyfriend out!! I would defenestly recommend you to my friends!!!! More

Highly recommend Odie Johannesson and Soren Lehman Picked up a 2015 Jeep Grand Cherokee and was provided some GRADE A service from my sales consultants Odie Johannesson and Soren Lehman. If your lookin Picked up a 2015 Jeep Grand Cherokee and was provided some GRADE A service from my sales consultants Odie Johannesson and Soren Lehman. If your looking for a knowledgeable team who puts the clients interest first i recommend buying your car from Rairdon's of Kirkland. Some high class service these gentlemen provided. More

Highly Recoend Odie Johannesson I bought a Dart from Odie almost 2 years ago, and every time I go back in to get my vehicle worked on, including today, he continues his service. He I bought a Dart from Odie almost 2 years ago, and every time I go back in to get my vehicle worked on, including today, he continues his service. He always calls me to check in, and takes time out of his day to sit with me as I wait for my car. Lee in service is always professional, and very efficient getting my car in an out, as well as communicating with me what needs to be done. Without question I will be buying my next several vehicles from Odie at Rairdon’s, and I will continue to do my service through Lee. I highly recommend to anybody considering purchasing a vehicle to go to Rairdon’s of Kirkland, and to do themselves a favor and ask for Odie. More