Rairdon's Dodge Chrysler Jeep of Kirkland

Great Dealership Was a really easy and enjoyable experience buying a car. I had Odie as a salesman and he was extremely helpful in choosing the right car for what I w Was a really easy and enjoyable experience buying a car. I had Odie as a salesman and he was extremely helpful in choosing the right car for what I was looking for and was very knowledgeable about the cars I looked at. I never felt like I was being pressured to buy anything and it seemed like they were interested in making sure I got what I needed in a car. More

FRIENDLY AND WILLING I just bought a 2016 Jeep Patriot from Kobie and my experience was enjoyable and stress free. I informed them what I was looking for and when the mont I just bought a 2016 Jeep Patriot from Kobie and my experience was enjoyable and stress free. I informed them what I was looking for and when the monthly payment wasn't what I wanted they found a comparable vehicle that's worked for me. Kobie was friendly, attentive and informative. He was dedicated to not only meeting my needs in the vehicle itself but my wallet too. All of the staff members from the porters to the manager were friendly and welcoming. My finance advisor was Nate and he was informative and didn't try to push all this unnecessary additions. He understood I wanted simple coverage additions. The best part of my day was when I got to actually to see the car after all was said and done. A lovely gentleman named Joseph showed me all the features and how they functioned. Joseph was lively and you could tell he loved his job. I noticed a scuff on the interior and he fixed it right away. The only reason I didn't give the rating 5 stars is because I was informed I was financing one amount then wasn't informed of new financed amount after service contracts and GAP coverage. I WAS INFORMED OF MONTHLY PAYMENT INCREASE. I decided to cancel everything but GAP since I wasn't comfortable with what was financed afterward service contracts. It was an all around positive experience and I would recommend Rairdon of Kirkland to anybody looking for a friendly stress free car buying experience. More

Great Experience! I did not intend to buy a car from Rairdon's in Kirkland. Their online ratings seemed pretty low on Yelp and some other sites so I was pretty wary to I did not intend to buy a car from Rairdon's in Kirkland. Their online ratings seemed pretty low on Yelp and some other sites so I was pretty wary to work with them. I ended up leasing a 2016 Dodge Charger following a customer focused, low pressure experience. I was likely one of their more annoying prospects scheduling and rescheduling test drives and appointments to discuss the car. Matt Leavitt was super low pressure and knowledgeable about the car. We test drove a few different models and then I went off to check out some other brands. Matt regularly checked in in a low pressure way which was appreciated. The negotiation was less painful than other experiences I have had buying/leasing cars and the final delivery of the car was a cool experience as they had a dedicated specialist to walk me through the features helping me set up my phone, etc. It seems Rairdon's in Kirkland has gotten the message from the poor reviews and they appear to be turning it around. More

We bought my son his first car and it was a great experience It's not an easy thing to do, helping your son buy his first car. He wants cool and my wife and I wanted safe. Not an easy answer unless you are willi It's not an easy thing to do, helping your son buy his first car. He wants cool and my wife and I wanted safe. Not an easy answer unless you are willing to spend a lot more money than intended. So glad we met Odie Johannesson at Rairdon's in Kirkland. He spent several weeks looking for us, stayed in touch when he had an idea for us as new and used cars showed up in their large inventory. He was extremely patient as my son and I went back and forth not agreeing what was right for my 16 year old. When we found the right car, I was preparing myself for the usual and exhausting negotiating process. That never happened. It was the best experience I ever had. The price they offered the new 2016 Dodge Charger was by far the best price. While at the dealership I made calls to other Dodge dealers and the they responded in disbelief that I could purchase a new Dodge charger for that price. And while I made those calls, Odie waited patiently and professionally. I think he knew the other dealers could not compete with Rairdon's price. So, my son drove away with his first car and we couldn't be more pleased! All personnel at the dealership were friendly and Odie, our sales rep, was a real pleasure to work with. I've purchased a dozen or more cars in my lifetime, and this was my best experience. More

Great car buying experience I worked with Elle and really had an awesome time. She helped me find the best deal on the car and features I had in mind, and wasnt super pushy like I worked with Elle and really had an awesome time. She helped me find the best deal on the car and features I had in mind, and wasnt super pushy like most sales people. Really can't recommend her enough! More

A Win-win Experience! Buying a car from Rairdon's in Kirkland was an extraordinary experience. Elle did a superb job in explaining the car's features during our test drive Buying a car from Rairdon's in Kirkland was an extraordinary experience. Elle did a superb job in explaining the car's features during our test drive. Finance worked a good deal. And, Joseph explained and coordinated the Perma Plate Paint Guard finish with their service department. The whole team is very professional and informative. Elle has excellent customer service, too...with her follow-up call the day after. She's absolutely amazing!!! It was a win-win experience for both parties. More

Best car buying experience EVER! I was astounded by the impeccable service that I received throughout my buying process. I recently purchased a 2016 Jeep Cherokee Trailhawk and was im I was astounded by the impeccable service that I received throughout my buying process. I recently purchased a 2016 Jeep Cherokee Trailhawk and was impressed with the integrity and friendliness of each person I encountered in the process. I typically dread the car buying process but this was a very different experience...I actually did not hate it. The difference is that every single person I worked with was genuinely kind and not pushy or aggressive. My experience started with an internet chat which was promptly followed up the next morning by Zizi. I went in to look at vehicles and found her to be pleasant, knowledgeable, and interested in meeting my needs. I had planned to look at other dealerships afterward and told her that if I decided to buy a Jeep, I'd be back the next day. I returned to the dealership and Zizi was busy working with another customer so she connected me to Nate. Though I was a little disappointed because she really knew what I wanted, she did a great job of transitioning my process to Nate and he was fantastic to work with. Nate was exceptional! He made the entire process very simple and straightforward. He made sure that my needs were met in terms of car features and financing and worked with me throughout the process to ensure that I was comfortable with the car, the numbers, etc. Zizi checked in with me throughout the process when she had spare moments which I truly appreciated. I have to say that Nate is the kind of sales person that I would go to again and again. Without hesitation, I highly recommend him for his knowledge of the process, his sincere desire to understand and meet customer needs, and honestly because car buying is a lengthy process when financing is involved and this guy is just absolutely pleasant to deal with. My boyfriend, who works in the auto industry, also felt very strongly that we were well taken care of throughout the entire process. We were both even impressed with the finance manager and typically I am checked out by the time I get to signing papers (hence boyfriend there to pay attention to the details, lol). I highly recommend Rairdon's of Kirkland...the internet team is fantastic. Cheers to Nate for being the best and kindest car salesperson I have ever encountered. My needs were met. I am happy about my awesome new car and I am thrilled I was able to purchase it from people that I sincerely felt cared about making sure I got what I wanted. More

We bought 3 vehicles from this dealer in 50 days We first purchased a 2016 Wrangler for our teenage daughter. About a month later, we bought a 2015 Grand Cherokee Overland, trading in our slightly u We first purchased a 2016 Wrangler for our teenage daughter. About a month later, we bought a 2015 Grand Cherokee Overland, trading in our slightly used 2013 Toyota Highlander. A couple of weeks later, we bought a 2016 Challenger Hellcat (1 of 3 on hand). Our sales people were Anthony and Elle, who really took the time to explain everything. Joe Henson was super helpful with the after-purchase experience and Nate took care of financing one of the vehicles. I would definitely recommend this dealership to anyone! More

Perfect Middle for Future Newlyweds, Superb First Experience This was my fiancé and I's first vehicle purchase which is definitely a scary process and we came in with a lot of nerves wanting to make sure we made This was my fiancé and I's first vehicle purchase which is definitely a scary process and we came in with a lot of nerves wanting to make sure we made the right decision. I talked with Austin and Brandy over the phone before I came in and they were both extremely helpful and nice. When we got into the dealership we ended up working with Elle as it was a busy day and wow what a great experience! She was SO sweet and really walked us through all the steps. My father-in-law was around for the first part and extra picky and all of us had different things we wanted in the car. She was so understanding and she found the PERFECT compromise in what we all wanted. The paperwork process went smoothly and she walked us through every step. I never felt pushed into anything and she had an amazing attitude throughout the day. Definitely was tearing up by the end because the whole team made this such a great experience. I couldn't be happier. Thank you, Rairdon!! And thank you, Elle and all the team who helped us! More

Terrible service advise They recommended we get a new radiator For $1500 on a jeep that was barely out of warranty And they want to clean our fuel injector throttle plat They recommended we get a new radiator For $1500 on a jeep that was barely out of warranty And they want to clean our fuel injector throttle plate which Chrysler which says cannot be done They are absolutely trying to milk us for money knowing our car is just out of warranty. There was no leak in the radiator we had a pressure check to prove it. More