Rairdon's Dodge Chrysler Jeep of Kirkland

Brought my 2016 Grand Cherokee SRT in to have the engine fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plast fan replaced, quote was 1700.00 + tax. I chose to get another opinion so I picked my car up. When I opened the door there was a broken piece of plastic on the floor. I picked it up and opened the glove box to put it in. Half the inside of the glove box fell on the floor. When the tech checked the cabin filter he did not replace the upper box correctly. I had to remove the door to replace the panel! I took the car to a different mechanic and the bill to replace the fan was 600.00. Maybe your tech's should pay attention to the job the customer wanted done instead of trying to make more work for themselves. They wanted to change the antifreeze, cabin filter, oil and filter and I can't remember what else. I will be back once I figure out what the broken piece is, but not for service or future purchase. I was supposed to get an email to fill out after service, funny that I never got one! I called to talk to a manager and was hung up on and then there was no answer when I called back. $266.00 for a broken glove box and a page telling me what you would replace. I will take my business elsewhere. More

The tube was installed incorrectly and the problem is still Light Engine On Parts are expensive and installation is expensive for nothing still Light Engine On Parts are expensive and installation is expensive for nothing More

Rairdon Chrysler Dodge Jeep of Kirkland. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service. I am friendly and have excellent customer service. I'm always happy when I bring my Jeep in for service. More

Romar got me a test drive for a new Dodge Challenger RT and helped me work out a deal for my Jeep trade in. I’m going to miss the Wrangler especially on the trails, but I’m loving the Challenger — especial and helped me work out a deal for my Jeep trade in. I’m going to miss the Wrangler especially on the trails, but I’m loving the Challenger — especially the manual transmission! Thanks to Romar and Mark, I will be back at the Kirkland Rairdon dealership! More

I brought my truck in for an airbag recall and set it up in advance as I’m driving over an hour to their location. Dropped my truck off first thing in the morning and they told me expect all day for the ser in advance as I’m driving over an hour to their location. Dropped my truck off first thing in the morning and they told me expect all day for the service. I left and got a call in about an hour stating the parts were not there and they needed to set me up with a loaner car. I told them to recheck as I set it up in Asians they called me when the parts came in to setup an appointment. I was put on hold for a mi Ute and they had located the parts. I then got a call 3 hours later stating my truck was already completed. Wow, I was able to get home and avoid traffic. Great job recovering and getting the recall done very quickly. More

Very helpful sales staff. The dealership has a large selection of cars available for sale The dealership has a large selection of cars available for sale More

Lied about work done on my car I had an issue with the nav system not displaying the correct info. After waiting several hours, the service advisor, Meaghan Mansfield, explained that a software issue had nav system not displaying the correct info. After waiting several hours, the service advisor, Meaghan Mansfield, explained that a software issue had been found and that the issue had been fixed. Of course, it wasn’t. The mechanic lied saying that they had repaired the problem, but it was never fixed. There were no signs of any work having been done on the car at all. I know this is subjective, but the mileage was exactly the same. Exactly. If the mechanic repaired the issue and test drove it, they would have seen that they were unsuccessful and of course the milage would have changed. I’m the first one to understand the complexities of new cars and how software issues may creep up and take forever to troubleshoot. But wouldn’t you just have the integrity to be honest with your customers? How can this organization tolerate mechanics lying to customers? What about less obvious repairs? Do I need to tear the vehicle apart to verify that the work was actually done? Do I need to pull the dipstick out after an oil change to verify that the oil change was done? At Rairdon’s Jeep Chrysler Dodge, yes, you do. The service advisor told me that it may take a “day or so of driving” for the nav system to “calibrate”. Right then i should have known. It is GPS. Zero calibration is needed. She knew. It was Meaghan Mansfield’s way of trying to get me as far away from the service department as possible before i realized they lied to me. One of two things happened. 1-My car never even made it into the shop, or 2-The mechanic was unable to fix the issue. In both cases, the answer was the same. Just tell the customer we fixed it. Our customers are so stupid, they will never notice. I tried to contact the Manager and I got a horribly unprofessional email. It said “you will be meeting with an dyes I will be here” I’m not sure how a GM can send something out like this, but it goes to show the definition of quality at Rairdon’s. Dude. Spellcheck! Eventually, they developed a narrative and all they kept saying was that “mistakes happen” and tried to make me out as the bad guy because I was faulting the poor mechanic for making a mistake. Lying to your customers stating that you repaired the issue when you know you didn’t isn’t a mistake. It’s a lie. You don’t even need a dictionary to figure that out. You need to avoid this dealership and service department at all costs. Horribly managed and the employees have zero integrity. When I picked up my car, Meaghan Mansfield told me that there would be a survey and said that anything less than five stars would have a "negative impact" on her. Kevin Graham, the GM, has the employees using guilt and sympathy to force 5 star reviews. That, along with fake reviews posted by employees, explains any good rating you see. Even with that, they have some of the worst reviews of any dealer. You have to be crazy to purchase a car here or have any work done. More

Mark was thorough, knowledgeable and listened. Rairdon was a well run dealership. Would buy a truck there again. Rairdon was a well run dealership. Would buy a truck there again. More

If you make an ‘appointment’, expect to be laughed at! I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and I had an appointment scheduled for 10:00. They asked me if someone was picking me up. I was confused. I told her no because I had an appointment and expected work to start on my car at 10:00 and would wait. She said, “That isn’t how we work here” and that it would take 4-5 hours to complete the thirty minutes of work. How can this be “not how you work”? Perhaps they should look up the definition of “appointment” and use that definition to define “how you work”? Imagine if you made a dentist's appointment and when you arrive, you are told that you may be seen in 4-5 hours. This “we’ll get to it when we get to it” business practice is absurd. I tried to complain to the Manager, Kevin Graham, but he didn’t care and actually got angry at me for having the nerve to complain about his finely tuned process. Sad. Sad. Sad. As a general rule, don’t go anywhere that treats you with such disrespect. This has to be the worst service department there is and is managed by an ex used car salesman (picture greased back hair, chewing gum, etc.) who has zero customer service skills. The next Jeep dealer is pretty far away. The experience was so bad that I will never buy another Jeep again. More

Service man was friendly and efficient and made sure I was satisfied with the work done. was satisfied with the work done. More