Rairdon's Dodge Chrysler Jeep of Kirkland

AMAZING EXPERIENCE: highly recommend Matthew Meyers We bought a truck today from Matthew Meyer. We visited several other dealerships this weekend and he had the best customer service BY A MILE. He is a We bought a truck today from Matthew Meyer. We visited several other dealerships this weekend and he had the best customer service BY A MILE. He is a major reason we came back to buy from your business. We will absolutely come back again for future needs. He is a very valuable member of your team and I can't thank him enough for making this such a positive and memorable experience for me and my husband. Friends have shared very negative experiences but we had the complete opposite today. Hopefully they've taken recent feedback and made changes. Regardless, I would highly recommend asking for Matthew Meyers if you are looking here for a vehicle. THANK YOU MATTHEW FOR AN AMAZING BUYING EXPERIENCE - Stefan and Lindsay Urquhart More

Low pressure, time effecient I recently purchased a 2016 dodge challenger from Matt L. He was extremely helpful in getting me into the vehicle of my dreams. He was very knolegabl I recently purchased a 2016 dodge challenger from Matt L. He was extremely helpful in getting me into the vehicle of my dreams. He was very knolegable about his product. Afterwards Joseph Henson I believe was his name was very helpful as well. Made me feel like a part of the Rairdon family. Not just another car sale. I will 1000% return and work with these two gentlemen again! More

Helpful service Norm was helpful when I came in last week with a transmission issue with my 2015 jeep Cherokee. He made sure my car was serviced in one day with com Norm was helpful when I came in last week with a transmission issue with my 2015 jeep Cherokee. He made sure my car was serviced in one day with computer updates for my transmission. Thanks Norm! More

Go ANYWHERE but here I purchased a Jeep Grand Cherokee, the sales experience was "ok" at best. After the fact was when the real issue began. I received a call two days a I purchased a Jeep Grand Cherokee, the sales experience was "ok" at best. After the fact was when the real issue began. I received a call two days after my purchase from finance letting me know that they had found an additional $1K rebate for me. We discussed my options and agreed that I would receive a check. I received the check a few weeks later, deposited it and thought everything was done. A week later I received a notice from my bank letting me know that a stop payment had been placed on the check from Rairdon, the funds removed from my account and I was being charged a service fee. No communication from Rairdon. Not one of my several phone calls was returned by finance or the GM. I contacted Chrysler Corp for assistance. They told me the dealership was attempting to resolve the issue. The resolution is that I go back to the dealership and resign paperwork. Not acceptable. Now I am getting daily phone calls from the dealership's "customer satisfaction" representatives (different one each day) asking me how my experience has been. Are you kidding me? They either are clueless or are playing games. Either way NOT ACCEPTABLE. Do your homework and read all the negative reviews on this dealership. I wish I had. More

First time buyer....Went Great! My experience at Rairdon could not have been better I don't think. I was looking for a Jeep Grand Cherokee, but as it was my first time looking into b My experience at Rairdon could not have been better I don't think. I was looking for a Jeep Grand Cherokee, but as it was my first time looking into buying/leasing a new car I didn't know much about the process. Elle was the internet specialist that helped me the most find exactly what I wanted and worked hard to make it affordable for me. She showed me a good variety of cars and explained differences very well until I was able to pinpoint exactly what features I wanted for sure. Everyone else there was very friendly, professional, knowledgeable as well. I would return here in a heart beat for all future business. Thank you!!! I LOVE MY JEEP! :) More

A Refreshing Change of More Than Just the Oil! After a series of bad experiences at Jeep dealerships, today I decided to risk further service dept. disrespect for me and my fortunately trusty Jeep After a series of bad experiences at Jeep dealerships, today I decided to risk further service dept. disrespect for me and my fortunately trusty Jeep in order to give my beloved Jeep a long-needed oil change. And change is really the key word here! I drove to Marysville for the last change year ago to avoid the dealer from whom I had bought the car since that dealer lost the car and couldn't assure me that the oil change had actually been done! Online reviews of that dealer are still bad, so I decided to try Rairdon's Kirkland Jeep because they now have good reviews although three years ago I was very unhappy with the classic hard sell they gave me when I was looking to buy the Jeep. These.dealers change fast so check current online reviews. Today in Kirkland I received respectful, courteous, friendly, and competent service at a fairly reasonable price. I will return , but I will read online reviews first. They change! More

Nightmare experience- This lot has no customer service or respect for their customers. I drove 4hrs with my two kids and partially disabled mom to purchase a van from them This lot has no customer service or respect for their customers. I drove 4hrs with my two kids and partially disabled mom to purchase a van from them. I had been working with a sales person and everything was suppose to be all ready for us. I got there and found out the rear seat in the van was broken!!!! The back rest part of the seat was in a reclined position and couldn't be moved. It is a power seat that can fold flat into the floor or fold up right for the seat. Since it was stuck in a recline position I could not secure a car seat in it safely so that didn't work for me. I was told everything worked and was in good condition before I drove for 4hrs to buy it. The manager of the lot first said they wouldn't do anything about it then said since he didn't know how much it would cost to fix it he would cut $500 off the price. It would cost me that much in labor to have someone work on it let alone any parts or anything else. I told them if their shop would fix it we would still have a deal but the manager refused. I DROVE 4HRS TO BUY THIS VAN AFTER BEING TOLD EVERYTHING WORKED TO FIND IT WAS BROKEN!!!!! THEY JUST SAID SORRY TOO BAD AND THAT'S IT. UNACCEPTABLE!!!!! I had spent the entire previous night in the ER with my sick daughter and still drove up there to discover this and they refused to do anything. My kids were crying as they were disappointed to not get the new van after driving that far and to just get back in old van and drive all the way home again. It's so wrong they did that to me and my family More

Pressure, pressure, pressure If you're looking for a dealership to push you into buying, this is your dealership. I went into "look" - they took my key for a value estimate and it If you're looking for a dealership to push you into buying, this is your dealership. I went into "look" - they took my key for a value estimate and it took an hour to get it back. In the process I was offered a payment plan where they refused to tell me the interest rate, and threw discounts at me right and left trying to keep me in the door, even though I said I was not going to buy that evening. They offered to let me take the car home for the night.... in the process of course there was the usual "your trade in isn't worth much"...how about an 84 month term loan (to bring my payment down, (since, of course, my 2011 Range Rover trade "wasn't worth much", and because they refused to tell me the interest rate so that I could determine whether my own financing would be better). I'd already done my research around rates, how much to pay down to make the payment what I wanted, etc. These guys were $300 higher/month in payment amount, so either the rate was outrageous or! the monthly payment reflected....interesting math. And given that I was hearing "how about we take 1500 off? How about 2000?" at random, the whole process was very old school car sales, with the pressure, creative financing discussions, and not really knowing what the bottom line cost is... Really nice guys. I just don't appreciate the pressure tactics. Note how many reviewers on here say, "I didn't plan to buy but these guys..." If you go in with your research complete, you know what you want to pay, you know what you want your payment to be...and can stick to your guns, I'm sure you'll be fine with these guys. IMHO, car buying should not be this much of a struggle. More

Overall good Hello, I purchased a 16 patriot here the other day. My salesman Richard was friendly enough. Had enough knowledge on the car to explain some featur Hello, I purchased a 16 patriot here the other day. My salesman Richard was friendly enough. Had enough knowledge on the car to explain some features, engine ect to me. A little chatty but cant blame him as he was just filling time waiting for the finance guy. Nice enough guy. Fairly low pressure sales tactics. Haggling about the trade in value is common. Fairly priced vehicle so didn't have to haggle on that. Didn't try to pressure with warranties or mark ups was nice. Just asked me once if I was interested. Only blip I would say would be the closing paper signing gent. Maybe because it was end of day or I wasn't interested in mark ups but seemed a bit warn out and disinterested. I brought up the fact that I was getting a lower rate from my bank for auto pay and paperless but he said I had to call them for that. That night I get an email from them asking me to sign the forms I brought up earlier :). All in all I would return business. More

Outstanding Went in just to looked and end up leaving with the awesome dodge dart, even refered a friend who got a Rig to. Good selection Went in just to looked and end up leaving with the awesome dodge dart, even refered a friend who got a Rig to. Good selection More