Rairdon's Dodge Chrysler Jeep of Kirkland

Recommend Needed a new vehicle replacement fast and my friend recommend I see Brandy at Rairdons dodge in Kirkland. Looking for the best all wheel drive in my p Needed a new vehicle replacement fast and my friend recommend I see Brandy at Rairdons dodge in Kirkland. Looking for the best all wheel drive in my price range was tough and I looked for weeks before. All the Rairdon staff was very helpful and made it smooth and easy. No pressure! More

Thank you Really good experience, Brandy was excellent to work with, very helpful and not pushy. Quick and easy process. We will recommend to others. Thank you Really good experience, Brandy was excellent to work with, very helpful and not pushy. Quick and easy process. We will recommend to others. Thank you More

helpful and attentive We just bought a 2017 Jeep Grand Cherokee and we had very good service with Rairdon's. Everyone was very helpful and attentive. The whole experience We just bought a 2017 Jeep Grand Cherokee and we had very good service with Rairdon's. Everyone was very helpful and attentive. The whole experience was very smooth. Margaret More

Smooth process Brandy Porter thank you for the smooth easy process purchasing our new vehicle. We just love it. We will send you referrals. Thank you so much brandy Brandy Porter thank you for the smooth easy process purchasing our new vehicle. We just love it. We will send you referrals. Thank you so much brandy More

Great buying experience Brandy was excellent to work with, very professional, best car purchase experience by far. I will be sending my friends and family to her. Thank you f Brandy was excellent to work with, very professional, best car purchase experience by far. I will be sending my friends and family to her. Thank you for finding me my perfect ram 2500 More

Sold dirty, stained, cigarette-smelling car as "new" I’d advise to stay away from this dealership. We have recently been sold a “new” car in a condition worse than many used cars are in. Food stains on s I’d advise to stay away from this dealership. We have recently been sold a “new” car in a condition worse than many used cars are in. Food stains on seats (front and back), food crumbs on the floor, empty, torn plastic bags, intense perfumes and the stench of cigarettes permeating the interior, missing manuals, an abandoned cigarette lighter. It must have been used as either the cafeteria/smoke room for the agents, or it’s a return from a messy customer that they paid no attention to having cleaned up and restored to a “new” condition. We saw it at night, so we couldn’t see these issues during the test drive. The cigarette/perfume smells were apparent, but we rationally assumed they were from the agent accompanying the test drive, not from the car, especially since we were assured the car was “new”. It’s only the next day that it became obvious how much of a mess that interior was. We took it back to the dealer the next morning. They agreed to clean it up and we picked it up the next day. The interior was a bit cleaner (I guess they vacuumed it), but the food stains were still there and the smell was unchanged. When we pointed that out, the agent insolently offered to have those stains cleaned the next time we come for an oil change in 9 months. Seeing I’m talking to an incompetent person, I left and was later called by another agent for feedback, so I shared my disappointing experience. He offered to have the car cleaned up again, more thoroughly, so we took it back to the dealership again. We picked it up again the next day, they have allegedly cleaned or replaced some filters, but the stains on the seats were still there while the cigarette odor was unchanged. At that point, we went to the dealership management to discuss this. Instead of fixing the problem, he used that as a selling opportunity, suggesting we should buy the leather seats upgrade for an extra $3000 to get rid of the smell. Seriously? We asked him about replacing the car for another one we found in their ads, the same model, pretty much the same price (extra $500 which we were willing to pay), newer year – but he refused. At that point, we gave up on that dealership, certainly never planning to shop there again, or looking for a Jeep again, if that experience is representative of what buying a “new” Jeep is like in our area. More

Great service Came in to check out a few cars my wife and I were interested in and we had Jack approach us and he gave us all the information we needed! Came in to check out a few cars my wife and I were interested in and we had Jack approach us and he gave us all the information we needed! More

Quick & Faster I came in looking to purchase a wrangler. Mark was excellent at sending me a vehicle to browse online before I arrived. He gave the BEST test drive, e I came in looking to purchase a wrangler. Mark was excellent at sending me a vehicle to browse online before I arrived. He gave the BEST test drive, explaining all the options, features and showing me how to use 4 wheel drive etc while on the road. Really great team & I will certainly be back for future needs! More

Great group to work with. The staff was very helpful. James was able to work with his team to put together the best deal possible. His attention to detail and understanding w The staff was very helpful. James was able to work with his team to put together the best deal possible. His attention to detail and understanding what the customer is seeking are his strong suits. I would recommend this dealership to others. More

Excellent Team! Rich, Nate and James were excellent to work with!!! Excellent communication and service! I love my new Grand Cherokee Altitude! Highly recommend Rich, Nate and James were excellent to work with!!! Excellent communication and service! I love my new Grand Cherokee Altitude! Highly recommend to all my friends and family! More