Rairdon's Dodge Chrysler Jeep of Kirkland

Lies, lies, lies I would have to agree with the other one-star reviews and urge you not to do business at Rairdon Jeep in Kirkland. I bought a new Jeep and got $4,000 I would have to agree with the other one-star reviews and urge you not to do business at Rairdon Jeep in Kirkland. I bought a new Jeep and got $4,000 on my trade in, told they had no option but to wholesale the car. Two days later I saw it for sale at Rairdon's for $15,992. Nothing will kill the joy of buying a new car than discovering that you have been ripped off on your trade in. I got stuck with Zizi Rachid as my sales person. Her job is simple. Internet sales and ripping off people on their trade in. How can you tell if Zizi is lying about your trade in value? It's easy. Her lips will be moving. Who knows, maybe all car dealers are like this. I can only hope they aren't. But if you want a truly hellish car buying experience with that hangover of a feeling that you have been ripped off, then Rairdon Jeep in Kirkland is the place for you. More

Not coming back. The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the alrea The last repair at Rairdon was the final straw. I was not quoted the "shop fee" markup at the time of the quote. An additional $50 on top of the already high price of nearly $800 for a radiator. They wouldn't release my car without paying the unexpected extra fee for "gloves and screws etc". The service manager was supposed to call the next day but of course she didn't. Previously for a repair they sent back a part I'd paid for. I suspect they padded the labor to cover the part cost. Didn't honor the previous price. The car was totaled in an accident recently and I'm in the market for a new car but I will not be going to Rairdon. More

So-so, 3.5 stars. I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happen I rounded up to 4, but honestly it's about a 3 or 3.5. The family has a Dodge and the service here is okay, but the price is how the deductions happened. More

Simple and Efficient Fortunately for me I was able to have the Rairdon dealership service my truck. I have had worked with other Ram dealerships in the area and their serv Fortunately for me I was able to have the Rairdon dealership service my truck. I have had worked with other Ram dealerships in the area and their service departments wouldn't answer the phone, were booked about almost a month in advance and lacked a friendly courtesy. Having now come to Rairdon, though it's a longer drive for me than other dealerships, I will be back. Meaghan Mansfield and her co-workers was very friendly and helpful, found time in the service schedule just a few days out and and when any issue arose it was solved faster than it was found. More

Great experience with Allison and Rich I purchased a new Wrangler there recently. I worked with Rich Regan with follow up by Allison Wolfe. They were both personable and knowledgeable profe I purchased a new Wrangler there recently. I worked with Rich Regan with follow up by Allison Wolfe. They were both personable and knowledgeable professionals. They put me at ease in what is an inherently stressful time-spending money! The one small problem I had with the jeep (tree sap on the hood) was handled quickly and when the time I waited became too long, Allison arranged a loaner car for me and they delivered the Jeep to my home when it was finished in perfect, new condition. I would highly recommend these fine people and this dealership. More

Great sales experience. Good price on new truck. I recomend dealer and romar. Couteous and friendly. Price was as advertized. New truck was what i wanted sales experience. Good price on new truck. I recomend dealer and romar. Couteous and friendly. Price was as advertized. New truck was what i wanted More

Little PT Cruiser Express Service;Jordan's great! Jordan has good communication and customer service skills. Even with "express service" he explained the findings for follow-up clearly, without tryin Jordan has good communication and customer service skills. Even with "express service" he explained the findings for follow-up clearly, without trying to "up sell". Thank you! More

Couldn't Replicate My Issues After leaving my vehicle with them for two days, they failed to replicate the issues that immediately resurfaced after leaving the dealership and onl After leaving my vehicle with them for two days, they failed to replicate the issues that immediately resurfaced after leaving the dealership and only driving a few miles. I also ordered a minor part for the cargo area which did not come with a screw and I was told I need to provide my own screw, "good luck", which for a high end SUV Jeep Grand Cherokee Limited, I thought was pretty unprofessional. More

Mixed, not honest after the sale. I bought a used vehicle, and within less then a week it was determined that the battery was out of date and would not hold a charge (stranded me a cou I bought a used vehicle, and within less then a week it was determined that the battery was out of date and would not hold a charge (stranded me a couple of times). Since the battery was "tested and checked" as a part of the dealership's pre-sale-inspection however it was either not checked or checked and they figured no one would notice. A new battery was quoted at $250+/- but it ended up costing me $155.00 since they did agree to pay half. There inability to perform an honest and thorough pre-sale-check should not cost the buyer. Again not an honest dealership and there "word" means little. More