Rairdon's Dodge Chrysler Jeep of Kirkland

Jeep Service Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work Professional and courteous staff.. fast lube service .. open weekends. Consider having a dedicated service writer to check in express service work during peak times to process more vehicles. More

15k mile overhaul First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had First - this 15k mile service was excellent - we used the schedule program and brought the car in and were out within 75 minutes. Past: We had a series of issues from the purchase and prior to the last service that were not good. Including the car having balloons left inside the engine, to not filling up the gas tank, lease error, waiting two days for a day service, and other little things that occurred. We even wrote a letter documenting our experience and never heard anything back from Chrysler. Regarding the Grand Cherokee itself- A really very well built SUV. I have recommended the vehicle to many other friends. I just would not recommend this dealership for service. Recommendations for improvement 1. Do what you say you will do on time 2. After every service wash or clean and vacuum inside the Jeep 3. Fix the Navigation system with an N.E. address and call it it Northeast instead of Nebraska. 4. Pick up and drop off customers when service is required on a Jeep. 5. Improve the customer experience Do well 1. The service department personnel are always very helpful and courteous but unfortunately the dealership itself has a difficult time fulfilling the promises. Take a look at Lexus or caddilac service model and that would start you off well in the future. More

Great Dealership.. Great People I worked with Josh from my original call to the signing of the deal... Easiest car buying experience I've ever had. Josh was very friendly, easy to wo I worked with Josh from my original call to the signing of the deal... Easiest car buying experience I've ever had. Josh was very friendly, easy to work with and very knowledgable. I came all the way from Portland to make this purchase and would definitely be back should I ever have the need for another vehicle. More

Top Notch I hooping to buy my dream car specific car and Josh W and the team worked hard to put me in the most magnificent car at a price point that I was comfo I hooping to buy my dream car specific car and Josh W and the team worked hard to put me in the most magnificent car at a price point that I was comfortable with. My husband bought from Josh 6 months ago and our combined experiences made us Rairdon customers for life. More

Awesome service!!! Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk Cannot remember his name but when I come in for service he is very professional, courtious, attentive, knowledgeable and thorough . First service desk to the right of the doors. More

Very good service They fixed the Jeep which was complaining about software update. Plus they checked for recall and fixed fuel injection as well . Thanks For the servic They fixed the Jeep which was complaining about software update. Plus they checked for recall and fixed fuel injection as well . Thanks For the service More

Great Service Department Jordan in the service department is very efficient, knowledgeable and friendly. I was impressed by how quickly they were able to diagnose and fix my Jordan in the service department is very efficient, knowledgeable and friendly. I was impressed by how quickly they were able to diagnose and fix my problem, along with an added oil change. I will be taking my Wrangler there from now on. More

Dealership listened and delivered This is my 4th time purchasin a jeep and this experience was the easiest. I test drove four different trims to select my Trailhawk Grand Cherokee and This is my 4th time purchasin a jeep and this experience was the easiest. I test drove four different trims to select my Trailhawk Grand Cherokee and got a great deal on a warranty. KY and John were excellent. More

RAHR Rairdon!! Bought Pt cruiser here...new in 2007. Excellent experience. Service dept (led by Tim and Jordan). They were always on hand, even when I heard a w Bought Pt cruiser here...new in 2007. Excellent experience. Service dept (led by Tim and Jordan). They were always on hand, even when I heard a weird sound or needed a loaner!! Today I was inquiring about a new car possibility. Loving my PT made a new car feel boring until I chatted with Zizi!!! She heard my concerns as well as details of my love affair with my yellow bird (the 2007 PT!) It felt like shopping at Nordstrom. She picked the car and the color and I drove it...to my delight!! My budgetary needs ( considering that I was NOT going to buy a car today!) took some “figuring” yet zizi and Kevin (her cohort!) made it happen!! NOT with Nordstrom pricing! Next came Nate! Explaining finance and signature requests was his job yet he was so much more than that!! HE is a delightful HUMAN!! As are all humans that I have had the pleasure of dealing with at Rairdin in Kirkland! Go there first when u need wheels!!👌😎 More

Financing Issues with this place bring your own financing! I bought two vehicles at the same time and I wish I didn't buy any here. First, I talked with an awesome sales guy online got sold on a couple of car I bought two vehicles at the same time and I wish I didn't buy any here. First, I talked with an awesome sales guy online got sold on a couple of cars where I was then taken into financing to pay for them. When I went into financing the Financing person spent 20 minutes bashing the quality of the car and telling me I have to have a warranty for my vehicle. After refusing I finally wraped up I thought. I went home happy with my two vehicles thinking what a horrible experience but its over we got what we wanted whatever. I get a call saying that there was an "Error in paperwork" and I need to come in and fix it. I told him no thank you I am happy with my loan. He told me that he needs me to come in to fix this in order to make sure the dealership can make some money on the vehicle. I explained that I don't want to spend my day back in a dealership and that I am sorry but I can't make the trip. He then proceeded to call my wife telling her that her financing fell through and that she needed to come in to sign some paperwork. We arrive on a saturday and after spending over an hour waiting for the finance people to talk with us we get back to a room where we go over my paperwork. In the room I ask for the previous paperwork so I can compare side by side. The finance manager assures me that they are the same and asked if I trust him. I said I dont trust anyone when it comes to financing so I would like to compare. He gets the paper work for me and I start comparing where I find a difference in payment and I asked why is my payments higher then it was before. He insisted they are the same and that I should just sign it. I refused and said I wont sign until they are exactly what it was when I came in the first time. He sighs and says "ok...fine...You win." He changes my financing back to what it was and says " There are you happy?" Shocked I sign the paperwork and we go to my wife's vehicle financing and once again the paperwork is completely different. I bring this up to him and he said "I didn't do this deal I dont know can you please sign it I am very busy." Against my wishes and with my wife fed up with the experience we sign the paperwork and we leave. It has now been several weeks and my wife doesn't have any financing terms sent to her about what we signed. I have called the dealership several times. The first time I was straight hung up on. I called back and told can we call you back. Never getting a call back. The third time I speak to someone from the finance department who tells me. The deal is done don't worry it takes 4-6 weeks to get it all done. It has been 6 weeks now since we bought our car and we still don't have my wifes financing. So I called back today. I got a let me transfer you and I was hung up on. So I called again and asked to speak to a General manager. Still haven't had this issue resolved and have spent way to much time dealing with this and I frankly just want them to take my vehicles back at this point. More