Rairdon's Dodge Chrysler Jeep of Kirkland

Helpful staff and easy checking in makes it easy to being my Jeep I. For parts and service. I am never over quoted and trust the service department. my Jeep I. For parts and service. I am never over quoted and trust the service department. More

Service people (Alesa) was courteous and friendly and answered all my questions and took care of getting me a rental car, great job. Not happy that I had to spend $3600 on head, cylindar, and spark plug answered all my questions and took care of getting me a rental car, great job. Not happy that I had to spend $3600 on head, cylindar, and spark plugs. I asked them at 60000 miles if I needed the spark plugs replaced and they said no not until 100,000 miles and now at only 65,000 miles I have a spark plug misfiring and have to have all this work done. $1100 for part and 2500 for labor, which they now replaced all the spark plugs because then I would not have to pay all this again for labor. The first guy (think Randy was his name)?? told me this was common occurance on these cars???? Thinking maybe Chrysler should change their policy and replace spark plugs sooner.??? All conveniently after the 5 years or 100,000 warrantee that may have covered some on this??? More

The people were excellent. The price was outrageous. A CO2 sensor costs less than $50. I was charged $134 . Labor was undoubtedly over priced as well . CO2 sensor costs less than $50. I was charged $134 . Labor was undoubtedly over priced as well . More

Dave Libby, the service tech did a great job. Had appointment for set of tires but still waited two hours. Why have appointments? New tires came all scrummy on delivery; some sort of goo they use whe appointment for set of tires but still waited two hours. Why have appointments? New tires came all scrummy on delivery; some sort of goo they use when they mount them, I was told. For $1,000 I thought they could clean the tires. Just not a bellwether experience. More

Exceptional experience! Everything was very easy. The staff that helped were all very kind, highly recommend this dealership. The process was so quick, we were only there for about 3 hours total! staff that helped were all very kind, highly recommend this dealership. The process was so quick, we were only there for about 3 hours total! More

After 20 days without ETA of a replacement part the car was fix it, but now the engine light it on , need to go back to fix it again! was fix it, but now the engine light it on , need to go back to fix it again! More

I had a generally good experience with these guys. It was my first time buying a new car so that part was stressful and I was super on guard, but everything worked out pretty well. Super friendly sales peopl my first time buying a new car so that part was stressful and I was super on guard, but everything worked out pretty well. Super friendly sales people. The car detailing post took a little longer than expected, so there was a bit of waiting around, but when buying a new car, that's not really a major worry. Overall it was a positive experience More

Alma was excellent at getting me in the door and was awesome working with me. She is kind with excellent customer service skills. I felt very comfortable with her. awesome working with me. She is kind with excellent customer service skills. I felt very comfortable with her. More

We will not be back. We have purchased two cars and had them both serviced here, but never again. The service department gave us a firm quote of $600 dollars “ out the door’ for brake service. After they them both serviced here, but never again. The service department gave us a firm quote of $600 dollars “ out the door’ for brake service. After they disabled our car by taking the brakes apart, they doubled the price. More

Unresponsive, unprofessional staff, I had to currently escalate a problem to an FCA inspector to have an issue resolved on my Grand Cherokee Trackhawk (a $100.000 car where you would expect a bit better s escalate a problem to an FCA inspector to have an issue resolved on my Grand Cherokee Trackhawk (a $100.000 car where you would expect a bit better service). No communication, if you do not buy a car from them you are out of luck. Stay Away. More