Rairdon's Dodge Chrysler Jeep of Kirkland

I just had the same experience as the commenter below me with the same employees. We had used Rairdon's website to figure out the trade in amount and when we got to the dealership they tried offering $7000 with the same employees. We had used Rairdon's website to figure out the trade in amount and when we got to the dealership they tried offering $7000 less! Then they started with the typical predatory sales tactics by changing numbers around, including taking rebates we qualified for and trying to take our tax credit for the trade in. At the end, we left because they couldn't get the numbers right. That should have been the end of an unfortunately wasted afternoon, but they called me the next morning asking how we could make a deal. I told them all they had to do was honor the original trade in value. They agreed! Great!...Not so fast. I asked them to email me the out the door price before I went back in (I live an hour and a half away). They refused and after hours of back and forth their numbers were still shady and at least $2K more, which they could not explain where the cost was coming from. To add insult to injury, they talked to me like I backed out on a deal. This type of business practice should have been dead long ago. Warning to others, if you go to buy a vehicle, know your numbers through and through and do not let them bully you with their predatory tactics. If the numbers don't work, walk away. More

They gave us an out the door price and when we came in they upped it by 2,000. Full of scammers. Do not support. The “manager” Bill was horrible with customer service and belittled me. they upped it by 2,000. Full of scammers. Do not support. The “manager” Bill was horrible with customer service and belittled me. More

I use been using Reardens for all my service issues and their customer service is the best even when I challenge them. They always perform 100% their customer service is the best even when I challenge them. They always perform 100% More

Easy to check in and called as promised to let me know what the problem was. And called to say when ready and on time. what the problem was. And called to say when ready and on time. More

Courteous and very friendly bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bla bl bla bla bla bla bla bla bla bla bla bla bla bla bla bl More

Excellent service, highly satisfied except for one thing: service managers wearing their masks on their chin not over the mouth and nose. I cannot reccomend a dealership that cares so little about the health service managers wearing their masks on their chin not over the mouth and nose. I cannot reccomend a dealership that cares so little about the health of their staff and their customers, let alone current state law. Do you want your peers and customers to be sick and possibly die? Male service manager, my female service manager was all 5 stars, mask wearing, social distancing... she just worked with a jerk. More

David Libby was great.. very friendly, knowledgeable and quick to respond. Set up appointment for next maintenance and was quick to get me out of the dealership to make another scheduled appointment. quick to respond. Set up appointment for next maintenance and was quick to get me out of the dealership to make another scheduled appointment. More

I’m kind of disappointed that I have had to get my driver side window worked on 3 times. The back 2 windows also had issues. They said there was a recall back then because of the same problem But for some re side window worked on 3 times. The back 2 windows also had issues. They said there was a recall back then because of the same problem But for some reason not on this one? We’ve had to pay close to $2000. on repairs. The dealership worked with us on account of it being winter and the window needs to be able to close. More

Everyone was very kind and helpful in the process. I ended up paying more than I hoped. I would buy a car from this dealership again. ended up paying more than I hoped. I would buy a car from this dealership again. More

Great service. Service was done quickly. Service writer and mechanic were very informative and helpful. I would recommend them to anyone wanting to purchase a new dodge. and mechanic were very informative and helpful. I would recommend them to anyone wanting to purchase a new dodge. More