Rairdon's Dodge Chrysler Jeep of Kirkland

Sales aren't friendly. Some vehicle's they want 20k over MSRP. Bellevue Ram would sell at MSRP MSRP. Bellevue Ram would sell at MSRP More

Despite the fact that I have purchased a lifetime warranty for my wrangler I had to pay $900 to get rotors and brake pads swapped at 21K miles. To add insult, they were not able to change the TPMS si warranty for my wrangler I had to pay $900 to get rotors and brake pads swapped at 21K miles. To add insult, they were not able to change the TPMS since they said it was not factory it was not covered under the warranty. I had to take my jeep to les Schwab. At Les Schwab I found out not only that the TPMS were the stock ones but they just had to be retrained since the jeep dealer had rotated my tires last time and did not retrain. Absolutely ridiculous. I could not care less about the $83 I had to pay to the Schwab but the waste of MY TIME. More

I liked everybody, starting service advisor Nasreen H Barak , in this service center. The person , who worked on my truck, did a very good job. Barak , in this service center. The person , who worked on my truck, did a very good job. More

Have been using kirkland dealer for years to maintain the truck and I have been satisfied and treated well with no problems. Would recommend them. truck and I have been satisfied and treated well with no problems. Would recommend them. More

Went in today to look at a Wrangler and ended up trading in my Renegade and driving off the lot with an incredible new car. Karl was awesome, super helpful and attentive and did everything in his power to w in my Renegade and driving off the lot with an incredible new car. Karl was awesome, super helpful and attentive and did everything in his power to work with me to keep everything in my budget. If you’re in the market for a new car, he’s the guy to go to. Nate (or Nathan? by that point I was blacking out with excitement) in Finance was very chill, explained everything perfectly and in an easy to understand why, and was also more than willing to work with me to keep things under the budget I had set. If it wasn’t for these two great guys I would have never driven off the lot in a new car today. So elated, I got my dream Wrangler - in my budget! More

I have been without my car for 10 days They keep saying the part is in limbo. I am not happy with this situation I cannot condone this service the part is in limbo. I am not happy with this situation I cannot condone this service More

I would've been a first time Dodge owner if it weren't for this miserable hellhole. I had thought about owning a Challenger Scat Pack for years, so this month I decided 2021 would be the year I'd make it for this miserable hellhole. I had thought about owning a Challenger Scat Pack for years, so this month I decided 2021 would be the year I'd make it happen. I worked with a "salesman" called Taylor "Red." In all our face-to-face interactions, he seemed completely uninterested in doing business with me, probably because I look young and mentioned I had test driven cars from other brands. Anyways, to make a long story short, I went for a one-hour test drive to make sure this was definitely the car I wanted. When I got back from the test drive, the first thing Red asked is why I didn't answer my phone. I guess it didn't occur to him that I'd be focused on the test drive, not my phone. At this point he seemed downright irate. It was evident that he didn't take me seriously as a customer, but I figured he could at least answer a question I had about some powertrain settings in Uconnect. He asked me to show him what I was talking about, so we went out to the car. Red and I got into the car. This is where the experience nose-dived directly into the ground. I showed him the settings I had a question about, and I commented on braking performance and he became belligerent. He proceeded to repeatedly call me a reckless driver (my driving record is perfect) and berated me over the car's break-in period requirement, the details of which I was not informed of at all. It's ignorant and irresponsible to assume I know. I didn't do anything crazy with the car, nor did I drive far, but Red acted as though the car was totaled. Unbelievable. The experience was incredibly uncomfortable and humiliating. He treated me like a child. Unforgivable and unacceptable. Guy, I'm probably older than you. I have never in my entire life been treated so poorly. After Red's meltdown he had the unmitigated gall to say, in the most unenthusiastic and annoyed tone, let us know when you're interested to buy and stormed back inside. Are you serious? Rairdon, do you think this is acceptable? You seem to since other people have had similar problems with Red and other staff members. It's 2021. Enough of the sleazy, pushy, and rude used car salesmen tactics of the 80's. It's costing you and Dodge business. Stop. Think. I left immediately after. I felt horrible for the rest of the day. Red, you do not speak to a customer like this. Ever. Period. You are bad at your job. Your emotional outburst cost you my business, future customers, and now your and your employer's reputation are irreparably damaged. I'm definitely reconsidering Dodge now. I'm only interested in doing business with companies that respect me and want my business. More

Very helpful staff. No pressure sales. I’ve bought 5 vehicles from Rairdon over the years. This dealership is always my first stop when shopping for a new Jeep vehicles from Rairdon over the years. This dealership is always my first stop when shopping for a new Jeep More

Friendly persistent support in all stages of negotiation from sales to management to finance departments. Supportive with documentation, number-crunching, options available, incentives and use of car. from sales to management to finance departments. Supportive with documentation, number-crunching, options available, incentives and use of car. More

Excellent staff willing to work with you. Came in to trade in one wrangler for another. Gave me a generous price on my trade-in. Can’t recommend these guys enough. trade in one wrangler for another. Gave me a generous price on my trade-in. Can’t recommend these guys enough. More