Rairdon's Dodge Chrysler Jeep of Kirkland

Very nice and helpful and easy to work with very polite and take good care of you and take good care of you More

The gentleman I dealt with this morning was very professional very thorough and enjoyed having him take care of me while I got an oil change thank you very much professional very thorough and enjoyed having him take care of me while I got an oil change thank you very much More

I took my 2014 Ram 1500 truck in for a 75k service. Normally the service department has gotten a 10 but this time I had a new service advisor which lowered the score. 1) I was being told I needed a Normally the service department has gotten a 10 but this time I had a new service advisor which lowered the score. 1) I was being told I needed a fuel injector flush when I had one already done and doesn’t need to be done for another 10k miles 2) I paid $180 for the department to diagnose a check engine light which turned out to be an electronic component pin not making contact. I was told the part and service would be approx $340 to fix. Because the part needed to be ordered we agreed I would think about doing the repair. On the way home I was thinking the VIP warranty I purchased with the vehicle should cover it and called back to see if that was true. It took >24 hours to confirm in fact this was covered which delayed ordering the part and scheduling the service to a day when I was not on vacation….making it inconvenient to travel up there during commute traffic. 3) I had to ask if the warranty covered the initial $180 charge which it does.meaning after the $100 deductible I should get back $80. In summary, I needed to ask the questions or be charged ~$450 more than I needed to AND this wasn’t efficient as I needed to bring the vehicle back while back at work. Not sure if it is training (this person has been there 2 Months) or if the person is a bad fit but this left a bad taste in my mouth. More

Best service department around I only bring my vehicles here to be serviced. Friendly staff. Explain what was done or what needs to be done n a way we normal people can understand here to be serviced. Friendly staff. Explain what was done or what needs to be done n a way we normal people can understand More

Cordial, competent, and communicated effectivly. Sales and finance personnel were professional and worked to answer questions. and finance personnel were professional and worked to answer questions. More

Meaghan is a breath of fresh air when it comes to service advisors. I can trust my truck with her and know the job is getting done, she keeps me updated throughout the day and makes checking in and out quick advisors. I can trust my truck with her and know the job is getting done, she keeps me updated throughout the day and makes checking in and out quick and painless. I’ll continue to travel passed two other dealerships to bring my vehicles to her as long as she’s there A++++ More

Sales team at Rairdon always go above and beyond to ensure the best customer experience for their clients. It’s always a pleasure and why we continue to come back! ensure the best customer experience for their clients. It’s always a pleasure and why we continue to come back! More

The absolute worst experience I have ever had. So unprofessional, borderline shady, and horrible customer service. I didn’t even get my car fixed and yet I am still dealing with this nonsense! unprofessional, borderline shady, and horrible customer service. I didn’t even get my car fixed and yet I am still dealing with this nonsense! More

This was the absolute worst service I have ever received in all my years dealing with car makers including Infiniti. David Libby the manager was not only rude but he made sure I left very unsatisfied becaus in all my years dealing with car makers including Infiniti. David Libby the manager was not only rude but he made sure I left very unsatisfied because he did not care about the dealerships reputation. I bought my vehicle from this dealership and will never purchase another vehicle from them again. In fact they may have changed my view on purchasing from Chrysler all together. I do not recommend my friends and family to shop here and anyone else for that matter. No customer should be treated this way. More

Helped us immediately on arrival and got us done and out in time frame they indicated. The work was less expensive than quote and the inspection is mind relieving. in time frame they indicated. The work was less expensive than quote and the inspection is mind relieving. More