Rairdon's Dodge Chrysler Jeep of Bellingham

The WOW experience...five star service! I have avoided car dealers for years because of the sales pressure, etc. Roy totally restored my faith in dealerships by making this entire process en I have avoided car dealers for years because of the sales pressure, etc. Roy totally restored my faith in dealerships by making this entire process enjoyable and fun! I love my new car! He knew exactly what I was looking for and gave me the opportunity to test the vehicle out and sleep on it without any pressure. Roy goes above and beyond the call of duty when it comes to customer service! He treats you as though you are a family member because he truly cares. More

Great Sale Staff Went in looking for a car for my mother and found exactly what she wanted. Tom was great to work with and there was no pressure. Went in looking for a car for my mother and found exactly what she wanted. Tom was great to work with and there was no pressure. More

5 star service I am very customer service oriented and am often disappointed. But not here. Rairdon's of Bellingham met every one of my expectations and then some. I am very customer service oriented and am often disappointed. But not here. Rairdon's of Bellingham met every one of my expectations and then some. They are an amazing community partner and support a bunch of projects and organizations, but at the end of the day, they just take great care of their clients. And that feels good. More

From Start to Finish They Impressed You would think ordering a new vehicle would be fairly easy, well that's what we thought. It should be a fun process, exciting to say the least, but w You would think ordering a new vehicle would be fairly easy, well that's what we thought. It should be a fun process, exciting to say the least, but what we found to be true was that very few dealers actually new much about the RAM trim packages, ordering or the Costco buying program. If it wasn't on the lot, good luck. After calling and driving to over four dealerships in one day we were no closer to ordering our new truck than we were when we started, only now, it wasn't fun, exciting or even something we wanted to do. But, we needed to get our order in if we were going to get our new tow vehicle in in time for an upcoming trip. Out of desperation I declared I was only going to try one more dealer then I was done. I called Rairdon's in Bellingham and Jay took my call. I told him about our day, what we wanted and asked if he could help. Unequivocally he assured me that he could. And he did without hassle and with confidence. We made the 1 1/2 hour drive, its beautiful btw, and completed the paperwork. Tom, another salesman who you can not get enough of, took over in assisting us to make sure that our order was received in time for our trip. He went out of his way over the next month to monitor our vehicles progress and location so he could send someone to pick it up sooner rather than having delivery delayed while sitting in a holding yard. Once at the dealer we had them apply a protective product to the paint before we drove it for the first time. By the time we headed for home it was later in the evening and raining. But the next day I noticed something that made us sick. There was a dent in the hip. I called Tom who didn't hesitate but assured me that they would make it right, no questions asked. When we returned from our trip we took the truck up to have the dent repaired. They rented us a car, and sent the truck to a body shop. A few days later we got the truck back. Again, it had been raining and the truck was wet, but at home in our garage in the light you could see the work had not been done right. Again, we called Tom who again didn't make us feel like overactive new parents but reassured us that if it wasn't right, then they will make it right. We drove the truck back, they rented us a truck and they agreed that they would do whatever it took to make it right. And I believe them. You might find a good sales man at other dealers but what happens AFTER the sale is actually a big deal. How a dealership trains their people to handle the customer service end of a deal is what will make us go back and buy another vehicle from Rairdon's. It's knowing that after the sale you still matter just as much as you did before you handed over the money. Accidents happen, doing the right thing to fix it is intentional. More

great we got our 3 cars jeep, santa fe, and veloster @ rairdon. the service is just to good. we tell all our friends!!!! they made it so easy we got our 3 cars jeep, santa fe, and veloster @ rairdon. the service is just to good. we tell all our friends!!!! they made it so easy More

Continuing Service I have never purchased a car from a dealership before. I'm also not really one to write reviews either...or complain. But I have literally never had a I have never purchased a car from a dealership before. I'm also not really one to write reviews either...or complain. But I have literally never had as bad of service as I've had continuing with Rairdon's Dodge in Bellingham. I have never purchased a car from a dealership and going into Rairdon's I knew which one I wanted and my salesman Jay was incredibly helpful. I never felt pressured and quite frankly was a wonderful experience for me. In my negotiation, we settled on me receiving two new tires for my car because they were pretty worn down. It was expected they would receive the tires within one or two weeks, depending how hard they were to find. I always give places the benefit of the doubt because I too work in retail and know mistakes happen. I get that. After three weeks went by, I got a postcard saying my license plates were in. A week after that, and still no call, I go in to get my license plates and just casually ask about the tires, thinking maybe they just forgot to call me. I was told that the service department was closed and that they would call me the very next day to find the status. I waited ONE WEEK (again the benefit of the doubt) and still no call. I called again, talked to a representative (receptionist? not sure how there system works), and he looked up the order (mind you it's been over a month now) and sees no record of any order. He has me look at my tire size and he says he has ordered them and they will be here within one or two days. My low tire pressure indicator came on so I knew I should probably get this taken care of soon. That was Wednesday, and I gave it the weekend, still no call. Sunday, I went in and the service department was closed and he said to be there bright and early Monday for them to install them because they might be there. Didn't ask for my name or anything. I am a single mom, and I can't just take work off or tow my toddler daughter to a car dealership early in the morning because it's convenient for them. I'm glad I didn't go, because I still had received no call and I had to leave on a trip for the week. Giving them the benefit of the doubt ONCE again, I waited until I got back and still received no phone call. That Monday...now has literally been two months since I got my car, I called asking to speak to a manager. Got in touch with someone I think was a manager (that's still unclear), told him my frustrations and the whole situation. Said he'd call me back in a few minutes. Called me back within 15 minutes, told me he "He wanted to profusely apologize because someone dropped the ball and he didn't know who". Repeated that a few times, told me he was literally ordering them himself, and ultimately just blamed his service department. Promised me that he would call me the next day. I waited ALL the next day and never received a phone call. Called again today, and asked to speak to their corporate office. A lovely lady answered and she was very kind, but said I would need to talk to Mitch, their general manager. Which he is off today, so I couldn't. Frankly, I never plan on returning there for another car, recommending the dealership to anyone, and never having my car serviced there after this experience. Still unresolved but I couldn't sit back anymore and not let this review go on. I think after reading my story, you would probably have told me I should have put the review in a long time ago. But again, I gave them the benefit of the doubt. More

Stress free My experience was super simple and fast! I found the car I wanted, test drove it and bought it within two hours! Couldn't be easier, thanks guys! My experience was super simple and fast! I found the car I wanted, test drove it and bought it within two hours! Couldn't be easier, thanks guys! More

Left Screws Off Air Filter, Terrible Customer Service Wow, reading a prior customer's review, particularly vis a vis Derek's slick at first, then passive-aggressive/abuse behavior, really resonated. I'm a Wow, reading a prior customer's review, particularly vis a vis Derek's slick at first, then passive-aggressive/abuse behavior, really resonated. I'm an honest, decent human being and still cannot believe how I was treated by these people over a problem THEY ADMITTEDLY CREATED AND INJECTED INTO MY CAR - nor can my young daughter, who was left speechless witnessing this clown show. It's incredible how quickly certain short-sighted creatures in the customer service industry shift on a dime when things aren't easy in-and-out jobs and they can't stay in character. Incredible that they think it makes sense to turn on customers when problems arise instead of owning them and showing some sincere regret and customer service skills. I genuinely believe that the service arm of this dealership should be scrutinized/sanctioned by their affiliated car companies. Those in need of maintenance for their vehicles? Unless you're desperate and your options are few, I'd certainly go elsewhere. Oh, I suspect that if you go in with a basic job, ask no questions, get lucky with mechanics who don't render your car in worse shape than when you drove in (I've never actually experienced such a crazy phenomenon with any dealership in 48 years until Rairdon), care not about price, merrily move yourself along and buy into the phony, conveyor belt "care" people like Derek proffer you, then you may do okay here. Anything unexpected or more complicated and just be prepared to be treated like garbage. Watch grown men hide from you, ignore and ridicule you, deny the obvious, and pass the buck like toddlers. I scheduled a "major" 60k service job on my Jeep per the manual and related research online. The car manual actually suggests service items at 50k but because my car is about to be shipped overseas I thought I'd consolidate and do the 50k/60k checkup together at about 58k. We live a long distance from Bellingham but I figured these guys would be competent and trustworthy. I called to confirm the appointment with a service member and had a brief chat about it - nobody said I wouldn't need the service, which would have saved me a lot of time, $, and hassle. I arrived and was treated to a slick, over-the-top sunny welcome by Derek. You know: the "You betcha - anything you need - we're gonna fix ya right up and take great care of ya" kind of charm. I like nice - I am Minnesota nice. But this was all a bit insincere and saccharine given that I heard the "other Derek" speaking in entirely different tones to his colleagues. Anyhow, he said I didn't need the service. I told him I was going overseas, away from Jeep parts and service options for a few years so I really needed to be sure the car was in exceptional working order. (I could see they were very busy and sort of wondered if that might have something to do with this recommendation but who knows.) I thanked him for saving me the $400. He then convinced me to do an oil and filter change (which I could have done at Jiffy Lube for $30 in 15 minutes) and that he'd throw in a multi-point inspection and discount and free car wash. I didn't want a car wash but figured I had driven 90 minutes to Rairdon so having Jeep looked at by their "specialists" was still a good idea and it was still going to be under $100 so what the heck. Two of my daughters and I waited for I believe somewhere between 1 and 2 hours, Derek disappeared and I was ushered out eventually after paying. Not 10 minutes into our drive home after a gas stop we started noticing a bizarre, new, extremely loud and annoying buzzing/rattling/shaking sound coming from the engine area. Not knowing much about cars I thought, "Gee, is it the cheaper gas I put in? Is it because I'm running the A/C on a hot day?" My kids were as dumbstruck as I was. To make a long story short, a neighbor friend who knows a bit about cars looked under the hood and said "Wow, now that's lazy. There's your problem. They left two of the air filter screws off, conveniently the ones against the firewall that are a pain to put back in!" And sure enough: there is all sorts of colloquy devoted to this precise issue online. Those two screws demand attention! It's not reasonable to assume they merely forgot to put them in. And it's amazing how two screws can render a car ride so miserable but indeed that was the case. Blame Jeep for their silly engineering decision but gosh: Derek promises my car is going to get red-carpet treatment in preparation for our move overseas and I drive 3 hours out of my way to get a brand new annoying defect installed at his people's hands during a basic oil filter job. When I called to convey my concern, Derek denied this could be, was skeptical about the screws, insisted his people would never do such a thing, and really tried to make it about me. It was the "Lady, you are dreaming" treatment circa 1972, "but sure, you can bring the car in and we'll have a look." I started to get upset - as Derek was aware, my husband is representing our country in Afghanistan and rockets were being launched outside his door the very moment I was having to deal with this nonsense - so my patience threshold was admittedly low that day given the dicey situation. But I also knew I was right and being mistreated. So I said his reaction seemed really insincere and subpar and I hoped for more a genuine response. Here I would be having to drive another 3 hours yet again just to get screws put back in to make my driving bearable and an assurance that the rest of the filter job was done properly and his first reaction is to doubt me, the customer, and act as though I were some major burden in his happy day. Sure, he said get us in and out fast (I believe he said in 10 minutes!) and throw in a tank of gas when I demanded he do something else to honor their own mistake that had caused me a lot of hardwhip. I certainly thought a gas filling was reasonable. I mean, seriously, who goes in for an oil change and comes out with things so messed up? All of this was bad enought but the treatment I received on arrival at Rairdon for the re-screwing was beyond unbelievable. I called ahead, as Derek requested, to let him know I'd be there that day around 1 and when I arrived he saw me but scurried away and refused to acknowledge me. I dealt with someone else and we were left just awkwardly standing there, no greeting, no like "Hey there, sorry again about this. How was your drive down?" We had no idea how long it would really take, no idea what we were supposed to do, nada. He knew I was there - just two feet away from him. The manager also knew I was there and was well-versed on the issue. Yet no one said anything to us. In fact, the whole garage seemed to know about this. A swarm of about 5 guys (manager, Derek, head mechanic, et al.) went over to my car once the hood was open to examine it. Were they hoping to see that the little lady was crazy and wrong? Sorry guys. The little lady was right. We waited longer and finally asked Derek - cordially -whether we should go sit in the lounge or what we should be doing. No more nice Derek - he wouldn't even look me in the face, telling my daughter and I we could sit there if wanted or "out there on the stoop. It's your choice." Wow. Thanks for that red-carpet welcome over a problem, again, that YOU guys created. We were getting toward 40 minutes at that point and had an X-ray to get to so we went back out and, again, no one would acknowledge us. The car was sitting there with the hood down and no one around it. We saw Derek look at us and take off in the other direction. Finally, a kid drove it up front, gave me the keys, and acknowledged the screw issue and a broken bolt (also new)! I assumed there was paperwork so went back inside. No Derek, no anyone but the manager in his little office, ignoring us yet again. I knocked and excused myself and got nasty treatment straight away. He knew exactly who we were and he snapped "If you want your free gas how is anyone supposed to get it when you have the keys?" Say what?! The MANAGER is now being a total jerk to me too? Is this an alternative universe? I have done NOTHING wrong! I quicly told him I had JUST gotten the keys. He barked that the "kid" doesn't fill cars up. I honestly didn't care about gas at that point. We needed to be on our way and, again, it was incredibly disconcerting that this entire operation was treating me so horribly over a problem they created, a defect in my car that forced me to endure and go through hassles to get them to own it and fix. I will say that at least the manager himself got off his stump and filled the tank and I think he realized as we left and I explained to him the problem that I wasn't some lunatic. Meanwhile, perhaps Derek was angry that the manager was involved because it meant he'd get in trouble. Who knows? But I was treated to him telling me sarcastically he's "so sorry I live in _____ and had to drive down," that "the car's fixed, I'm done, you can leave now," and some other incredibly discourteous nonsense. I asked him why he hadn't at least greeted us and he yelled at me! Said "Oh, you were just sitting on your phone," gesturing in a mocking manner. How strange that Derek couldn't find his voice because I happened to be glancing down at a phone for part of the time. (For the record, Derek, my husband's flight out of Kabul for a much-needed vacation was cancelled and I was trying to get an update on where he might be.) Thanks for the gas, Rairdon - I do appreciate that the manager finally stood up and did SOMETHING/ANYTHING about a situation that obviously required managerial involvement after the whole time I was left standing there. A tank of gas, however, doesn't excuse a dealership's mechanics' laziness or ineptitude, the utterly stunning behavior of Derek (beware that guy!), or the manager himself's initial tactic to ignore me and then treat me like garbage. Too little too late. You know, I went to the same Honda dealership in Oakland, CA for 20 years with the most honest, competent, lovely, and caring folks. I know dealerships. And I know what I can reasonably expect from their service arms. I trusted the Jeep name and chose Rairdon on that basis, mistakenly thinking they would do a better job servicing the car, ensuring it was in top shape, and lending peace of mind as we prepare for another overseas move. Big mistake. The Rairdon service department sucks. Jeep people, it's time for a major overhaul in Bellingham. More

I love my new car For the first time ever I bought a car over the Internet. Scott Weber was awesome to work with. The entire deal was done via the phone and email. When For the first time ever I bought a car over the Internet. Scott Weber was awesome to work with. The entire deal was done via the phone and email. When I finally went to Bellingham to get my car it was even better than I'd hoped! I am a huge fan of Rairdon's in Bellingham. More