Rairdon's Dodge Chrysler Jeep of Bellingham

Extremely frustrating to stay in contact with I purchased a vehicle here a few years ago and the experience was OK. But I have recently gone back in several times to look for a Jeep Grand Cherokee I purchased a vehicle here a few years ago and the experience was OK. But I have recently gone back in several times to look for a Jeep Grand Cherokee. I was told several times that I would be called back regarding the trade in that I have. I never received any calls back, or even an email. So I went back into the dealership and was told the same thing again "were in a tough spot" with negative equity. And that they would "work on it" and get back to me. Let me just state I am OK with some negative equity. I am most likely going to end up going down South which is sad because I work at a local Bellingham business and think it is important to support the local community. I have never be made to felt so unimportant by a business, especially after spending a substantial amount of money here in the past and my FAMILY spending money at this location. More

Great shopping experience Larry Nuzum is awesome to work with, Great service, Very professional and Great communication. Jason (Jay) Leclair He helped us with the process 100% Larry Nuzum is awesome to work with, Great service, Very professional and Great communication. Jason (Jay) Leclair He helped us with the process 100% and walked out the doors with a new Jeep. The best dealership I've been to. Upon walking up to the entrance doors, I was greeted and had immediate assistance. I recommend coming here first then going anywhere else. Very welcoming! More

Great Service All Around My wife and I recently purchased our Chrysler Pacifica and Jeep Renegade with the help of Jason Leclair. The overall experience that we had was a 10 a My wife and I recently purchased our Chrysler Pacifica and Jeep Renegade with the help of Jason Leclair. The overall experience that we had was a 10 and we enjoyed the purchasing process very much. Jason was able to take all of our likes and dislikes and turn them into two cars that we love greatly. Not only our we in love with the cars but our two children are as well. Thanks to Jason and the rest of the staff for making our experience great by making us feel "like family." And to the "Red Service Team" as well for everything they've done to make our experience a great one. More

Great Service We bought a truck from Jay last weekend and he was a no pressure salesman who listened to our needs and supplied us with exactly what we wanted. He's We bought a truck from Jay last weekend and he was a no pressure salesman who listened to our needs and supplied us with exactly what we wanted. He's someone you want to buy a vehicle from. Thank you again!! More

The WOW experience...five star service! I have avoided car dealers for years because of the sales pressure, etc. Roy totally restored my faith in dealerships by making this entire process en I have avoided car dealers for years because of the sales pressure, etc. Roy totally restored my faith in dealerships by making this entire process enjoyable and fun! I love my new car! He knew exactly what I was looking for and gave me the opportunity to test the vehicle out and sleep on it without any pressure. Roy goes above and beyond the call of duty when it comes to customer service! He treats you as though you are a family member because he truly cares. More

Great Sale Staff Went in looking for a car for my mother and found exactly what she wanted. Tom was great to work with and there was no pressure. Went in looking for a car for my mother and found exactly what she wanted. Tom was great to work with and there was no pressure. More

5 star service I am very customer service oriented and am often disappointed. But not here. Rairdon's of Bellingham met every one of my expectations and then some. I am very customer service oriented and am often disappointed. But not here. Rairdon's of Bellingham met every one of my expectations and then some. They are an amazing community partner and support a bunch of projects and organizations, but at the end of the day, they just take great care of their clients. And that feels good. More

From Start to Finish They Impressed You would think ordering a new vehicle would be fairly easy, well that's what we thought. It should be a fun process, exciting to say the least, but w You would think ordering a new vehicle would be fairly easy, well that's what we thought. It should be a fun process, exciting to say the least, but what we found to be true was that very few dealers actually new much about the RAM trim packages, ordering or the Costco buying program. If it wasn't on the lot, good luck. After calling and driving to over four dealerships in one day we were no closer to ordering our new truck than we were when we started, only now, it wasn't fun, exciting or even something we wanted to do. But, we needed to get our order in if we were going to get our new tow vehicle in in time for an upcoming trip. Out of desperation I declared I was only going to try one more dealer then I was done. I called Rairdon's in Bellingham and Jay took my call. I told him about our day, what we wanted and asked if he could help. Unequivocally he assured me that he could. And he did without hassle and with confidence. We made the 1 1/2 hour drive, its beautiful btw, and completed the paperwork. Tom, another salesman who you can not get enough of, took over in assisting us to make sure that our order was received in time for our trip. He went out of his way over the next month to monitor our vehicles progress and location so he could send someone to pick it up sooner rather than having delivery delayed while sitting in a holding yard. Once at the dealer we had them apply a protective product to the paint before we drove it for the first time. By the time we headed for home it was later in the evening and raining. But the next day I noticed something that made us sick. There was a dent in the hip. I called Tom who didn't hesitate but assured me that they would make it right, no questions asked. When we returned from our trip we took the truck up to have the dent repaired. They rented us a car, and sent the truck to a body shop. A few days later we got the truck back. Again, it had been raining and the truck was wet, but at home in our garage in the light you could see the work had not been done right. Again, we called Tom who again didn't make us feel like overactive new parents but reassured us that if it wasn't right, then they will make it right. We drove the truck back, they rented us a truck and they agreed that they would do whatever it took to make it right. And I believe them. You might find a good sales man at other dealers but what happens AFTER the sale is actually a big deal. How a dealership trains their people to handle the customer service end of a deal is what will make us go back and buy another vehicle from Rairdon's. It's knowing that after the sale you still matter just as much as you did before you handed over the money. Accidents happen, doing the right thing to fix it is intentional. More

great we got our 3 cars jeep, santa fe, and veloster @ rairdon. the service is just to good. we tell all our friends!!!! they made it so easy we got our 3 cars jeep, santa fe, and veloster @ rairdon. the service is just to good. we tell all our friends!!!! they made it so easy More