Rairdon's Dodge Chrysler Jeep of Bellingham

Great Service All Around My wife and I recently purchased our Chrysler Pacifica and Jeep Renegade with the help of Jason Leclair. The overall experience that we had was a 10 a My wife and I recently purchased our Chrysler Pacifica and Jeep Renegade with the help of Jason Leclair. The overall experience that we had was a 10 and we enjoyed the purchasing process very much. Jason was able to take all of our likes and dislikes and turn them into two cars that we love greatly. Not only our we in love with the cars but our two children are as well. Thanks to Jason and the rest of the staff for making our experience great by making us feel "like family." And to the "Red Service Team" as well for everything they've done to make our experience a great one. More

Great Service We bought a truck from Jay last weekend and he was a no pressure salesman who listened to our needs and supplied us with exactly what we wanted. He's We bought a truck from Jay last weekend and he was a no pressure salesman who listened to our needs and supplied us with exactly what we wanted. He's someone you want to buy a vehicle from. Thank you again!! More

The WOW experience...five star service! I have avoided car dealers for years because of the sales pressure, etc. Roy totally restored my faith in dealerships by making this entire process en I have avoided car dealers for years because of the sales pressure, etc. Roy totally restored my faith in dealerships by making this entire process enjoyable and fun! I love my new car! He knew exactly what I was looking for and gave me the opportunity to test the vehicle out and sleep on it without any pressure. Roy goes above and beyond the call of duty when it comes to customer service! He treats you as though you are a family member because he truly cares. More

Great Sale Staff Went in looking for a car for my mother and found exactly what she wanted. Tom was great to work with and there was no pressure. Went in looking for a car for my mother and found exactly what she wanted. Tom was great to work with and there was no pressure. More

5 star service I am very customer service oriented and am often disappointed. But not here. Rairdon's of Bellingham met every one of my expectations and then some. I am very customer service oriented and am often disappointed. But not here. Rairdon's of Bellingham met every one of my expectations and then some. They are an amazing community partner and support a bunch of projects and organizations, but at the end of the day, they just take great care of their clients. And that feels good. More

From Start to Finish They Impressed You would think ordering a new vehicle would be fairly easy, well that's what we thought. It should be a fun process, exciting to say the least, but w You would think ordering a new vehicle would be fairly easy, well that's what we thought. It should be a fun process, exciting to say the least, but what we found to be true was that very few dealers actually new much about the RAM trim packages, ordering or the Costco buying program. If it wasn't on the lot, good luck. After calling and driving to over four dealerships in one day we were no closer to ordering our new truck than we were when we started, only now, it wasn't fun, exciting or even something we wanted to do. But, we needed to get our order in if we were going to get our new tow vehicle in in time for an upcoming trip. Out of desperation I declared I was only going to try one more dealer then I was done. I called Rairdon's in Bellingham and Jay took my call. I told him about our day, what we wanted and asked if he could help. Unequivocally he assured me that he could. And he did without hassle and with confidence. We made the 1 1/2 hour drive, its beautiful btw, and completed the paperwork. Tom, another salesman who you can not get enough of, took over in assisting us to make sure that our order was received in time for our trip. He went out of his way over the next month to monitor our vehicles progress and location so he could send someone to pick it up sooner rather than having delivery delayed while sitting in a holding yard. Once at the dealer we had them apply a protective product to the paint before we drove it for the first time. By the time we headed for home it was later in the evening and raining. But the next day I noticed something that made us sick. There was a dent in the hip. I called Tom who didn't hesitate but assured me that they would make it right, no questions asked. When we returned from our trip we took the truck up to have the dent repaired. They rented us a car, and sent the truck to a body shop. A few days later we got the truck back. Again, it had been raining and the truck was wet, but at home in our garage in the light you could see the work had not been done right. Again, we called Tom who again didn't make us feel like overactive new parents but reassured us that if it wasn't right, then they will make it right. We drove the truck back, they rented us a truck and they agreed that they would do whatever it took to make it right. And I believe them. You might find a good sales man at other dealers but what happens AFTER the sale is actually a big deal. How a dealership trains their people to handle the customer service end of a deal is what will make us go back and buy another vehicle from Rairdon's. It's knowing that after the sale you still matter just as much as you did before you handed over the money. Accidents happen, doing the right thing to fix it is intentional. More

great we got our 3 cars jeep, santa fe, and veloster @ rairdon. the service is just to good. we tell all our friends!!!! they made it so easy we got our 3 cars jeep, santa fe, and veloster @ rairdon. the service is just to good. we tell all our friends!!!! they made it so easy More

Continuing Service I have never purchased a car from a dealership before. I'm also not really one to write reviews either...or complain. But I have literally never had a I have never purchased a car from a dealership before. I'm also not really one to write reviews either...or complain. But I have literally never had as bad of service as I've had continuing with Rairdon's Dodge in Bellingham. I have never purchased a car from a dealership and going into Rairdon's I knew which one I wanted and my salesman Jay was incredibly helpful. I never felt pressured and quite frankly was a wonderful experience for me. In my negotiation, we settled on me receiving two new tires for my car because they were pretty worn down. It was expected they would receive the tires within one or two weeks, depending how hard they were to find. I always give places the benefit of the doubt because I too work in retail and know mistakes happen. I get that. After three weeks went by, I got a postcard saying my license plates were in. A week after that, and still no call, I go in to get my license plates and just casually ask about the tires, thinking maybe they just forgot to call me. I was told that the service department was closed and that they would call me the very next day to find the status. I waited ONE WEEK (again the benefit of the doubt) and still no call. I called again, talked to a representative (receptionist? not sure how there system works), and he looked up the order (mind you it's been over a month now) and sees no record of any order. He has me look at my tire size and he says he has ordered them and they will be here within one or two days. My low tire pressure indicator came on so I knew I should probably get this taken care of soon. That was Wednesday, and I gave it the weekend, still no call. Sunday, I went in and the service department was closed and he said to be there bright and early Monday for them to install them because they might be there. Didn't ask for my name or anything. I am a single mom, and I can't just take work off or tow my toddler daughter to a car dealership early in the morning because it's convenient for them. I'm glad I didn't go, because I still had received no call and I had to leave on a trip for the week. Giving them the benefit of the doubt ONCE again, I waited until I got back and still received no phone call. That Monday...now has literally been two months since I got my car, I called asking to speak to a manager. Got in touch with someone I think was a manager (that's still unclear), told him my frustrations and the whole situation. Said he'd call me back in a few minutes. Called me back within 15 minutes, told me he "He wanted to profusely apologize because someone dropped the ball and he didn't know who". Repeated that a few times, told me he was literally ordering them himself, and ultimately just blamed his service department. Promised me that he would call me the next day. I waited ALL the next day and never received a phone call. Called again today, and asked to speak to their corporate office. A lovely lady answered and she was very kind, but said I would need to talk to Mitch, their general manager. Which he is off today, so I couldn't. Frankly, I never plan on returning there for another car, recommending the dealership to anyone, and never having my car serviced there after this experience. Still unresolved but I couldn't sit back anymore and not let this review go on. I think after reading my story, you would probably have told me I should have put the review in a long time ago. But again, I gave them the benefit of the doubt. More

Stress free My experience was super simple and fast! I found the car I wanted, test drove it and bought it within two hours! Couldn't be easier, thanks guys! My experience was super simple and fast! I found the car I wanted, test drove it and bought it within two hours! Couldn't be easier, thanks guys! More