Rairdon's Alfa Romeo Maserati and Fiat of Kirkland - Service Center

Good communication but do feel they tend to try and oversell things not required Or requested oversell things not required Or requested More

Don't fall for all the talks, they couldn't fulfill it anyways. Basics courtesy wouldn't even get done. Very dissatisfied and disappointing. anyways. Basics courtesy wouldn't even get done. Very dissatisfied and disappointing. More

Purchased 6 cars here. Excellent overall service and friendly staff helped by the fact that they sell our favourite vehicles keeps us coming back. Excellent overall service and friendly staff helped by the fact that they sell our favourite vehicles keeps us coming back. More

Very thorough and responsive with repairs and advice. Takes time to review and analyse problems. Takes time to review and analyse problems. More

My personal experience with Rairdon's FIAT of Kirkland Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department du Service Department is mixed. The service advisors are very pleasant and professional; however, I have ceased patroning this particular department due to the incompetence, lack of ethics and essentially deceptive practices. A few examples: - Scheduling an appointment over the phone and then receiving a confirmation email/text with the wrong/date time has happened multiple times. - Fiat diagnosis of a check engine light was to have a part replaced to the tune of about $1200; however, when after a bit of personal research and pursuing a second opinion the result was the original part just needed to be cleaned (cost = $0). - We were told by a mechanic (non-Fiat) to check with FIAT regarding a service bulletin. When we called FIAT of Kirkland and asked about it the service advisor told us the service bulletin was for a software update and scheduled an appointment. Upon arrival at FIAT for the appointment we were then told the service bulletin did not apply to our vehicle. We reached out directly to Steven Erickson (General Manager) and John Holloway (Service Manager) with concerns there was no response. They simply do not care about their customers. Overall review of FIAT of Kirkland is extremely poor customer service - we will be taking our vehicle to a different dealership service department even though it means we have to drive further away. We will also NEVER purchase another FIAT simply because the entire experience with FIAT has been terrible. More

Good communication and timely service. Showed me parts that needed to be replaced. Profesional people. Showed me parts that needed to be replaced. Profesional people. More

My experience was great, since Steve did an amazing job. Rocky start but fabulous finish. Rocky start but fabulous finish. More

Right on time, car fixed as expected, great personnel, beautiful loaner car. 5 stars on all. beautiful loaner car. 5 stars on all. More

A little communication goes a long way. ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Par ..service advisors are overworked. Car went in for fairly minor warranty work - maybe 2 days of shop time. Ended up parked there for over 5 weeks. Part delays, wrong parts delivered - that happens, likely not their fault. However, unanswered calls and ignored emails isn't professional, so for weeks at a time I had no clue what the status was. Add some typical dealer shenanigans (keep in mind shop rate is $205/hr): - Advised new brake pads and brake fluid flush, except I flushed with new fluid < 24 hrs earlier...tech didn't use a brake fluid tester and just assumed. - Advised a cabin micro filter despite being changed 3k miles ago. - Advised new air filter despite aftermarket air intake. - Mount & balance some new tires, concurrent with TPMS system error. Error ended up being 1 dead sensor batt. Tech said they could swap the 1 extra sensor I had in for the bad one, except chose not to do so during the M&B process, instead creating a separate line-item charge, at $105 to do so. Effectively double-charging. - Excessive RR toe-in. As part of replacing pinion boot and inner tie rods under warranty an alignment was necessary. Alignment was performed (only for centering steering wheel & steering sensor), didn't adjust out-of-spec F camber or the RR toe-in, then asked $190 for the work. This is equiv. to Les Schwab (whom I used to work for) performing a full alignment (~$140 here), telling you it's out-of-spec (I had to ask them for the alignment spec sheet) and letting you go on your merry way. I didn't approve that work, so after some pushback the work was voided. During 2 prior visits > 5 yrs ago I had fantastic experiences, not so anymore and glad not to ever use them again. Advisors are doing their best given a mediocre situation, and the double-charging is common. More

Excellent service dept. Friendly and knowledgeable staff. Always willing to help out with any questions. Friendly and knowledgeable staff. Always willing to help out with any questions. More