Rairdon's Alfa Romeo Maserati and Fiat of Kirkland

I have been fortunate to buy quite a few new cars in my life and James is perhaps the best sales person I have worked with. He never pushed me to do more than I was ready for, had good and accurate inform life and James is perhaps the best sales person I have worked with. He never pushed me to do more than I was ready for, had good and accurate information, he was very responsive when I had a question, neither he nor the dealership tried to "up-sell" me, and he worked hard to get me a price I consider very fair for the Fiat as well as my trade-in. No question I would seek him out in the future. I truly hope the service department will come close to being as honest, easy to work with and responsive as James Potts. More

There are only two places in town where you can buy Fiats and after looking around at other cards such as Mini’s, I was pretty sure the Fiat was what I wanted. Of course, I needed to test drive one first. and after looking around at other cards such as Mini’s, I was pretty sure the Fiat was what I wanted. Of course, I needed to test drive one first. I dropped by last Saturday and was greeted by salesperson Martin Hadley. Martin was laid back, friendly and helpful throughout the day. I don’t respond to pushy salespeople and I wouldn’t have stayed long if I had felt at all pressured. Buying a car is not a fun experience, it’s a long day and a lot of back and forth but Martin made it as easy as possible. I ended up just going for the great deal they offered me and getting my new Fiat. It’s only been a week but I’ve already been followed up with twice to make sure I am enjoying the car and everything is all right with it. Overall, a great car buying experience. More

Marci was great. Very organized, friendly and helpful. I would buy a car from her again and would tell my friends to do so as well! would buy a car from her again and would tell my friends to do so as well! More

Had a wonderful experience here and we love our new fiat!!!! Would recommend to anyone looking to get a fiat!!! It's a lot bigger than it appears to be!!!! fiat!!!! Would recommend to anyone looking to get a fiat!!! It's a lot bigger than it appears to be!!!! More

The internet sales manager, Don, was the only person at this dealership who cared about my experience. I paid $5k over MSRP for an Abarth, had the finance guy put GAP coverage on the sale I told him I did this dealership who cared about my experience. I paid $5k over MSRP for an Abarth, had the finance guy put GAP coverage on the sale I told him I did NOT want (who would pay $800 for something they can get for $20/year from their insurance), and it took 2 weeks and 7 calls (the last to Don) to get a return call from the service department in order to get the sideskirts fixed (which were coming off the brand new car). When I returned to have the GAP coverage removed and refunded and also cancel my extended warranty the finance manager, Larry, was downright rude. When I emailed in scans of the paperwork asking for confirmation of receipt, I still (1 week later) have not received any confirmation. This dealership does not care about you, they just want to take your money and treat you like dirt afterwards. AVOID THIS DEALERSHIP LIKE THE PLAGUE. My experience has been so poor, I am trading in my 3 month old Abarth at a loss and purchasing another car so I don't have to deal with this dealership ever again. I have not even put 3000 miles on the Abarth. This has been the WORST dealer experience I have ever had. More

I wanted to purchase the new FIAT Abarth from Kirkland and was shown the show room model. I was told it was sold already and that it wasn't for sale. Then later I found out it WAS for sale. Then I was and was shown the show room model. I was told it was sold already and that it wasn't for sale. Then later I found out it WAS for sale. Then I was told it wasn't for sale. Then I was told it WAS for sale. Good GRIEF!! Really?!?!? I had a budget in mind for the car told the manager that I would buy the car for the advertised price (less the $5000 markup) and the manager told me after some time of trying to negotiate the price that he couldn't go lower and he didn't know where I came up with my numbers. I calculated my price ONLINE on the FIAT website to determine my numbers - this is what I shared with him. He was very cocky and a jerk and proceeded to tell me that he a long waiting list of people that are in line to buy the car - Oh BROTHER! He only cared about himself and not the customer. One week later, I purchase the car (with MORE assesories and for a CHEAPER price) from FIAT of Tacoma! No problems, no attitudes, no ego's...wonderful! A few months later...time to get my oil changed. I decided to give Kirkland a call and see what they charged for an OIL change - I was quoted TWICE (because I couldn't believe it the first time) of $90. I couldn't believe it. So I called Tacoma. They charge $52.99 + tax! WHAT?!?!? Why the difference? The service tech at Tacoma told me that the $52.99 is the STANDARD price? So I left a message for the service manager at Kirkland with a lengthy message asking why I should ever come to FIAT of Kirkland when all they do is RIP OFF the public and over charge them? No call back - no customer service! Kirkland FIAT is a joke! Don't go there! You'll get RIPPED OFF! More

I purchased my Fiat 500 last week after spending a great deal of time on the internet doing research and working on a good price. I was fortunate to work with Joel Nordstrom who answered each email I sent, deal of time on the internet doing research and working on a good price. I was fortunate to work with Joel Nordstrom who answered each email I sent, questions and all for a few weeks before I came in for a test drive. I was introduced to Marci when I arrived as Joel was not there yet (coming to work early for our appointment). Marci was pleasant and informative, and not pushy. Once Joel arrived I worked with him. I've owned quite a few cars and the buying experience has not always been pleasant. Joel and Marci made this purchase pleasant. I was driving a Cadillac SRX but found it to be very expensive to keep up and somewhat daunting driving in Seattle. After buying my Fiat 500 I drove in Seattle and loved how the car both has the advantages of being a small car, yet it doesn't feel small when you're in traffic. It took the hills with no effort!! If you are driving a larger vehicle right now and thinking of a Fiat, move forward with confidence. You will not be sorry! More

great guy to work with, made me very happy. kept coming back with a better price. i love my car, but the service dept put my back plates on the front and front on the back. went back to have it changed aft back with a better price. i love my car, but the service dept put my back plates on the front and front on the back. went back to have it changed after three weeks More

Amazing customer service! Michal W was our saleperson and he we couldn't have asked for better service. The whole transation was smooth. Everything was explained to us in details and we were very happy. he we couldn't have asked for better service. The whole transation was smooth. Everything was explained to us in details and we were very happy. More

One often hears stories about the "pushy" car dealer. Having shopped at a dozen or more car dealerships over the past decade, I had written these stories off as legends of a time long ago. Then I dealer. Having shopped at a dozen or more car dealerships over the past decade, I had written these stories off as legends of a time long ago. Then I shopped at Fiat of Kirkland. Our salesman, Michele, was in our faces pushing deals on us the minute we pulled up. The first thing he asked was how many miles were on the car we pulled up in. All we wanted was a test drive but couldn't get a word in without Michele trying to shove options and deals in our faces. I will be buying a Fiat but I will never set foot in that dealership again. More