Rainier Dodge

Great service and excellent customer service. Service staff is very friendly and all staff very cordial. Service staff is very friendly and all staff very cordial. More

I bought my 2020 CPO 1500 Laramie on August 27, at the time of the sale I had asked about a couple things 1) the screen being unresponsive and 2) a big water spot on the roof of the truck. The screen I wa time of the sale I had asked about a couple things 1) the screen being unresponsive and 2) a big water spot on the roof of the truck. The screen I was told that the salesman would check with the tech people in service as it was a button. The water spot he said was from detailing and I could use baking soda to get it off. I made an appointment with service at a closer dealer and I pointed out the horrible detailing job since there was the roof issue with the water spots and then food found in the vehicle. The service department was like that is not from detailing that is from a leak. They confirmed then that the roof is leaking in 3 spots and the screen needs to be replaced on the vehicle, both issues since day ONE on the CPO. I decided at this point I’d call the dealership because I was frustrated. They offered to get me into a new vehicle which I’d loose several thousand dollars doing. I suggested that they extend the bumper to bumper warranty. I heard back today after I called the general sales manager Jeff again and he lost it on me. He was verbally aggressive on the call raising his voice, talking over me and saying I would not insult his staff or service department that they have amazing reviews and I wouldn’t ruin or demand things. Honestly he went on a tirade for 15 ish minutes, I could barely get a word in. I stated that if the service department signed off on it being certified pre owned how would they have missed those two major things. I ended up hanging up the call on Jeff as it was completely one sided and left me speechless on how I was talked to and how this situation is being handled. More

The service center staff are always friendly and professional. They get the job done in a timely manner! professional. They get the job done in a timely manner! More

I have used them for 3 vehicle and they have treated me right. Will come back again. right. Will come back again. More

Dion was fantastic. He always took care of my questions and he was always patient will all my questions He always took care of my questions and he was always patient will all my questions More

Satisfied with my overall experience. Always have good luck having my 2017 Ram serviced here. Always have good luck having my 2017 Ram serviced here. More

Every car buyers experience from beginning to end should go as smooth as ours.Perfect! go as smooth as ours.Perfect! More

Your mechanics tore off a rubber molding under the hood but will not pay for it because they said something that would come off anyways. Your service manager was very condescending. And I will not use rain but will not pay for it because they said something that would come off anyways. Your service manager was very condescending. And I will not use rainier Dodge again More

They got me in early for my appointment. Did all required maintenance and talk to me prior to changing out the cabin air filter. Seems like they do a good job wash my car and got a back prom Did all required maintenance and talk to me prior to changing out the cabin air filter. Seems like they do a good job wash my car and got a back promptly. More

Called and got right in for Ram service. Prompt, professional, detailed. Gave me any pending recalls. In and out quickly. Prompt, professional, detailed. Gave me any pending recalls. In and out quickly. More