Rainier Dodge

They did the work requested, added nothing else and charged me a reasonable rate for it. Exactly what they were supposed to do. charged me a reasonable rate for it. Exactly what they were supposed to do. More

Raineer Dodge Inc always takes care of my service needs in a timely manner and they communicate well throughout the process. in a timely manner and they communicate well throughout the process. More

Employees well knowledgeable about necessary repairs to solve problem. They keep you informed aboutthe repair process. solve problem. They keep you informed aboutthe repair process. More

We had great service although 2 visits were required to complete the job due to delay in parts. complete the job due to delay in parts. More

Was given a warm welcome by Roberto. He showed me how coffee machine worked and pointed out where the snacks were. Also advised me that there was only one technician and that it would ta He showed me how coffee machine worked and pointed out where the snacks were. Also advised me that there was only one technician and that it would take longer than usual. I appreciated that. Also appreciated service advisor, Ellen, telling me to have tires rotated before returning to Arizona. Would not hesitate to return for any needed service. More

.The purchase process was good but when I went in for service was lied to for months saying I would get a key fob replaced under warranty when they got them back in stock. Kept calling and finally went i service was lied to for months saying I would get a key fob replaced under warranty when they got them back in stock. Kept calling and finally went in to get one and they said my warranty expired after 1 year even though I requested the replacement after 9 months but was put off for months. More

Service department was knowledgeable and friendly. The status of service using mobile app was great. The status of service using mobile app was great. More

Continuing Review of Rainier Dodge Service: Second vehicle I took for service at Rainier was a RAM 1500. This vehicle was having an automatic transmission issue (slipping and not shifting properly). I vehicle I took for service at Rainier was a RAM 1500. This vehicle was having an automatic transmission issue (slipping and not shifting properly). I brought the Ram in with an appointment. After several hours in the shop and a road test, they came back with a list of problems. Their findings included low ATF level, wrong ATF type, internal transmission issues that required a teardown to diagnose and fix, the dreaded HEMI knock, requiring cam and lifter replacement, and a "failed air filter". I had just had full fluid service 6 mo.s previous so I checked with that shop and they showed me the records of the type and qty of ATF. They listen to the engine and said they did not hear any more that typical engine noise. I check the air filter and it was a little dirty but was intact with white media still visible. I ended up taking the RAM to a reputable transmission shop and got it rebuilt with a lifetime warranty. It turns out that the main problem was a computer module with water intrusion. More

I have taken two vehicles to Rainier Dodge for service. They preformed poorly on both. One was a Jeep for an oil use recall issue. In this case the oil level was a little low on the first inspection. They They preformed poorly on both. One was a Jeep for an oil use recall issue. In this case the oil level was a little low on the first inspection. They refused to top it off and said they would need to do an oil change at $100+. I took it home an topped it off with about a pint of oil. Brought it back for reinspection, Took it back drove for the required mileage and returned for reinspection. After an hour wait they came back an said it failed. Then they rechecked (another 30 minutes) and came back and said it passed. I guess they had trouble reading the dip stick????? I'll leave another review on the other vehicle. More

My purchase from Rainier Dodge was an excellent one. They were extremely friendly, and answered all of my questions. I got everything I asked for and more. They were extremely friendly, and answered all of my questions. I got everything I asked for and more. More