Rainier Dodge

Beyond unprofessional Took my wife’s van in for a simple issue covered under warranty. I don’t understand why people in this industry have such a problem with being honest. Took my wife’s van in for a simple issue covered under warranty. I don’t understand why people in this industry have such a problem with being honest. Service must mean something different to Brian. I can’t say anything positive about this place. Go somewhere else. More

very good people i would tell me friends about there sales staff. the whole staff from the sales man and the finance guy were awesome. and the wash guy out back did i would tell me friends about there sales staff. the whole staff from the sales man and the finance guy were awesome. and the wash guy out back did an amazing job More

Trust Looked at aused car they couldn't get payment to where I feel comfortable. Salesman called 3 days later. Asked if still interested. Yes I said if you Looked at aused car they couldn't get payment to where I feel comfortable. Salesman called 3 days later. Asked if still interested. Yes I said if you get payment to where I feel comfortable. Called back said got it for you. I said I would be there tomorrow at 3 pm. I was there at 230. Said that they sold the car . People were at Bank getting finance. Sorry. xxx. We had a deal. . Sorry can't help you. I will and advise no one to ever buy from Rainier Dodge. Very dishonest. Apparently they don't stick with there agreement. My deal was all done but signed. Wow you suck Rainier Dodge More

Those guys are great all auround from the sales team to serv I would recommend that you stick with a dealer and service that you can trust to get everything right the first time. They are the only dealership tha I would recommend that you stick with a dealer and service that you can trust to get everything right the first time. They are the only dealership that I have used for the last 20 years. Keep up the great work. And thanks for being there for me and my family. More

Finance Department is Risky The salesman was great. They were very charming when doing the finance. However, the car was worse then a used car upon delivery. Filthy. Took in i The salesman was great. They were very charming when doing the finance. However, the car was worse then a used car upon delivery. Filthy. Took in in for Northwest treatment ($700). They gouged the paint. Took it in for gouge repair by independent provider and fixed. As for sale/finance, problemis: Once they have the contract: Beware!! They set you up for failure! I never received a statement. I called about payment...nothing. A week later I called again: Nothing. Finally I heard from someone after I called on week three: Was told to call the number on a webpage by salesperson. Called the number: Payment was 6 days late!!!!!!! Chrysler took care of it: Rainier Dodge did not give a xxxx. My credit score is around 800 and they almost xxxxed it up. Done with them. No more. More

Worst service dept ever. Worst service dept. ever. Could care less attitude, rude, combative. That's fine, but I will never purchase another vehicle through this dealership. Worst service dept. ever. Could care less attitude, rude, combative. That's fine, but I will never purchase another vehicle through this dealership. They don't care! More

recall notice/appointment made yet work not done until ??? After making an appointment for a factory recall one would expect the work to have been completed. Dropped off my new vehicle (under 3000 miles) after After making an appointment for a factory recall one would expect the work to have been completed. Dropped off my new vehicle (under 3000 miles) after hours on Tuesday. I first called Wednesday, the day of the appointment, to find out business hours to pick up my vehicle and to check on the status. Unfortunately I Only found out that the service counter blamed the lady who scheduled the appointment. The recall notice said 7 hours to complete. I was told 7 hours is not enough it is more like 12. Were they planning to take out the entire engine and everything else under the hood? Friday I tried to call, a total of 4 times, with no luck in getting a return call. After waiting over 4 hours still without a return call I was able to have someone check in and finally finding out it is still not done and wont be done! A phone call with an explanation at any point would have eliminated all of this. I would not have been pleased but would have dealt with it. Instead, after poor customer service I felt like my only option was to demand a loaner vehicle be delivered to me. Why did not a single person from the dealership call to update me. I should not have had to contact the service manager to get an answer. Needless to say, I will NOT be recommending Rainier Dodge to anyone and am extremely hesitant to have them do any future service work. More

GREATEST DEALER IN THE NORTHWEST I went to multiple other dealers before trying Rainier Dodge, I met the used car manager and his sales teammates, Don Thomas got me a great deal of th I went to multiple other dealers before trying Rainier Dodge, I met the used car manager and his sales teammates, Don Thomas got me a great deal of the used vehicle I was purchasing and an even better trade in value on my used car. This was one of the best experiences I've had at a dealership, I recommend using Rainier Dodge they have the BEST CUSTOMER SERVICE More

A most pleasant buying experience My entire car purchase took less than an hour.....including test drive! Jason was honest, kind, helpful and generous and I left Rainier Dodge with a My entire car purchase took less than an hour.....including test drive! Jason was honest, kind, helpful and generous and I left Rainier Dodge with a great car, good deal and a smile! I actually enjoyed myself. Thank you Jason! More

Dishonest/non-accountability I brought my vehicle (Dodge Sprinter) in for repair. The next day I noticed body damage to the right rear of the vehicle which I know occurred while I brought my vehicle (Dodge Sprinter) in for repair. The next day I noticed body damage to the right rear of the vehicle which I know occurred while the vehicle was under their "supervision"; they had taken the vehicle for a lengthy test drive. When I presented this problem to them they told me they would review their "cameras" (in the shop, I assume) and they told me they so no evidence that it happened there. Undoubtedly the damage occurred when they were out on the "test drive". There is obviously a culture of dishonesty and lack of accountability at Rainier Dodge. Who knows what other (under the hood) f--- ups they do not disclose. A highly disappointing experience. More