Rainier Dodge

I don't usually take time to leave reviews (good or bad) but I am absolutely appalled that I trusted the service department to give me a fair and accurate diagnosis on my Jeep. I was quoted $150 for an but I am absolutely appalled that I trusted the service department to give me a fair and accurate diagnosis on my Jeep. I was quoted $150 for an hour of diagnostic work. They gave me different stories about what exactly the technician did to determine the recommendation. After questioning the validity of the work, they said they wouldn't charge me for a full hour. They offered me $20 off but also added an undisclosed and unauthorized $20 shop supply fee and still charged me $150 +tax. I went against my better judgement thinking they could offer a more thorough diagnosis, but they weren't able to tell me anything I didn't already know. I called them out and still got taken advantage of. Go at your own risk! More

I had had the most awesome service and experience I have had in over 30 years of automobile purchasing. My sales consultant, Sam LeBlanc is the most professional, courteous and devoted gentleman I have eve had in over 30 years of automobile purchasing. My sales consultant, Sam LeBlanc is the most professional, courteous and devoted gentleman I have ever dealt with when it came to purchasing my 2013 Chevy Volt. I had explained to him over the phone what exactly I was looking for for a vehicle that would best support my work commute and he was able to have the volt ready for me to look at and take out for a test drive the minute I pulled into the dealership. First impression is everything to me and the fact that Sam came out to greet my son and I before we even had gotten out of our truck and welcomed us to the dealership, told me right off that we were going to be welcomed into the dealership. He had the 2013 Chevy Volt ready for us to look at and take out for a test drive after he showed us the car and ensured we had all the proper documentation we needed to take the car for our test drive. The car is in mint condition, the price was exactly what I was able to afford and the entire sales staff were extremely professional. The financial dept was able to provide me with a very unexpected but spectacular warranty coverage plan for my Volt and the were able to keep my payment where I was wanted to keep it at. What I love the most about my experience is that the second we pulled into the lot, I knew we were going to be in great hands. Just the conversations that Sam and I had prior to my son and I making our way there, told me I was going to be headed to the right dealership. There was no hassle, no hidden surprises. Everyone and everything was up front and honest, sincere and it was I must honestly say the most enjoyable experience that I have ever had at any dealership since I have been driving for the past 32 years. I thank you Sam LeBlanc and the entire sales associates at Rainer Dodge at 2550 Carriage Loop, SW Olympia. You have it right, and you have earned my business. I will be sure to send any one of my friends and family your way if they are in the market for a new and or a used vehicle. Thank you again from my family to yours and especially thank you all for helping me bring my New Year into a great one. More

Rainier Dodge is the worst car dealer I have ever dealt with. We had a starting issue and corrosion under the paint on the hood of our 2017 Pacifica. Went in on Aug. 5th and the service dept. had me get with. We had a starting issue and corrosion under the paint on the hood of our 2017 Pacifica. Went in on Aug. 5th and the service dept. had me get an estimate then told me they would let me know. I went in three times and called several times to find out the status only to get excuses. I finally called Chysler headquarters and the hood got taken care of immediately! I then went to I-5 Dodge in Centrailia where they looked at the starting issue and found out the fuel pump was bad. It took them about 5 minutes to figure it out. They were very professional and nice to deal with. What a contrast from Rainier Dodge. I will be buying a new vehicle soon and I will be going to I-5 Dodge when I do. I bought the last two vehicles from Rainier Dodge but I won't be back. Their service dept. is no service. I would give no stars but don't have that option so they get one. More

Stay away! Took car in for an airbag recall- airbag light came on when I picked it up! They said not their problem? Went back and then they charged me for their mistake! Worst service department ever- came on when I picked it up! They said not their problem? Went back and then they charged me for their mistake! Worst service department ever- More

Service Took our Jeep to Rainier Dodge today for an unexpected repair. The service department was pleasant and efficient and I was back on my way within five Took our Jeep to Rainier Dodge today for an unexpected repair. The service department was pleasant and efficient and I was back on my way within five minutes. Thank you, Rainier Dodge! More

New Truck Thank you Jason and all the kind employees at Rainier Dodge for making our transition from one truck to another new truck a great experience! We are Thank you Jason and all the kind employees at Rainier Dodge for making our transition from one truck to another new truck a great experience! We are returning customers. This is the 3rd truck for us at Rainier Dodge. We appreciate the sales staff, the service department and all those who make our truck experience so satisfying. You deserve a FIVE STAR rating! Thank you for being professional and honest. More

Beyond unprofessional Took my wife’s van in for a simple issue covered under warranty. I don’t understand why people in this industry have such a problem with being honest. Took my wife’s van in for a simple issue covered under warranty. I don’t understand why people in this industry have such a problem with being honest. Service must mean something different to Brian. I can’t say anything positive about this place. Go somewhere else. More

very good people i would tell me friends about there sales staff. the whole staff from the sales man and the finance guy were awesome. and the wash guy out back did i would tell me friends about there sales staff. the whole staff from the sales man and the finance guy were awesome. and the wash guy out back did an amazing job More

Trust Looked at aused car they couldn't get payment to where I feel comfortable. Salesman called 3 days later. Asked if still interested. Yes I said if you Looked at aused car they couldn't get payment to where I feel comfortable. Salesman called 3 days later. Asked if still interested. Yes I said if you get payment to where I feel comfortable. Called back said got it for you. I said I would be there tomorrow at 3 pm. I was there at 230. Said that they sold the car . People were at Bank getting finance. Sorry. xxx. We had a deal. . Sorry can't help you. I will and advise no one to ever buy from Rainier Dodge. Very dishonest. Apparently they don't stick with there agreement. My deal was all done but signed. Wow you suck Rainier Dodge More

Those guys are great all auround from the sales team to serv I would recommend that you stick with a dealer and service that you can trust to get everything right the first time. They are the only dealership tha I would recommend that you stick with a dealer and service that you can trust to get everything right the first time. They are the only dealership that I have used for the last 20 years. Keep up the great work. And thanks for being there for me and my family. More