Rainbow Northshore Buick GMC - Service Center

Unpleasant and adversarial from start to finish. Extremely poor service experience. Communication, pricing, labor rate concerns are all problems. Vehicle brought in for service around well-publicized Extremely poor service experience. Communication, pricing, labor rate concerns are all problems. Vehicle brought in for service around well-publicized brake failure issue. I felt that the service department was doing the bare minimum to address my concerns to the manufacturer or to answer questions. I also felt that the hours charged for the work were excessive. Price increased from the quoted amount. When I picked up the car, service manager Joel Miller disappeared during the conversation. After waiting an excessive length of time, I simply paid the bill. The cashier handed me the keys to the truck but did not know where the truck was located. I found it in the back of the property and had to drive it out myself. I stopped at the service bay to discard the carpet protector and window tag that the service techs used. The experience was unpleasant and adversarial from start to finish. EDIT: I was just notified of a recall (GM recall number: N192268490). According to the recall information, this issue is software related, not a parts problem. This dealership charged me $728 to replace a part that did not need to be replaced and, given the recall, STILL did not fix the problem. More

A Very Positive Experience My visit to the service center was the first with my 2019 Buick Accord. I arrived early at 7:15 and was the first customer of the day. I was greeted My visit to the service center was the first with my 2019 Buick Accord. I arrived early at 7:15 and was the first customer of the day. I was greeted with a smile by Sena Spinks, the service advisor, who took care of the paperwork, and assured my wife and me that the oil change, tire rotation and checkup would be done in about an hour. We went to the Fat Spoon for breakfast, and when we returned, the car was just about ready. So a 5 star rating from me. Sena gets high marks for her attitude and efficiency. She is an excellent representative for Rainbow. My Encore is a great car. Handles well, has good gas mileage (28 mpg) and has had no problem for the first 6000 miles. More

Service Fred Stierwald provided a wealth of information & great customer relationships. His personal approach to the service provided a very comfortable exper Fred Stierwald provided a wealth of information & great customer relationships. His personal approach to the service provided a very comfortable experience. I truly recommend Rainbow. More

20,000 mile service, oil change, tire rotation Great job. Work was done on schedule and very quickly. Handled everything over my lunch break. Follow up will be handled when parts come in. Great job. Work was done on schedule and very quickly. Handled everything over my lunch break. Follow up will be handled when parts come in. More

oil change and tire rotation staff was very courteous and prompt. also asked if there was any recalls on my vehicle and one showed up. I will need to schedule another appointment staff was very courteous and prompt. also asked if there was any recalls on my vehicle and one showed up. I will need to schedule another appointment for this. More

Oil change I regretted getting there 35 minuets prior to opening, was 3rd in line 1st person needed oil change and tire rotation, 2nd person needed oil change a I regretted getting there 35 minuets prior to opening, was 3rd in line 1st person needed oil change and tire rotation, 2nd person needed oil change and check sensor light and I was third. I was informed that there were two mechanics going the oil changes. I didn't get out until 10:14 am. It was taking so long that the second person cancelled his sensor light saying he would come back later that week. I'm sorry but it just seemed too long to wait for an oil I may have to go back to Firestone or an 5 minute oil change. I am partially disabled and sitting that long was very uncomfortable for me. More

Just didnot appreciate how I was talked too. Brought my truck in for oil change. Had another issue and of course it was not under warranty.. Ask why not covered . was told don't kill the messeng Brought my truck in for oil change. Had another issue and of course it was not under warranty.. Ask why not covered . was told don't kill the messenger. Then ask to see what was wrong she call tech and his response was Well I was going to lunch but come on Ill show you. Just upset about the way I was treated. Bought this truck in January and was planning on getting another vehicle this January but probably will look elsewhere.. More

Staff attitude A very helpful and attentive staff who was able to provide good customer support. They provided assistance to ensure that I knew how to operate my new A very helpful and attentive staff who was able to provide good customer support. They provided assistance to ensure that I knew how to operate my new tonneau cover. More

My review! James hasn't had time to do this (busy cutting grass). So I decided to do it for him. He was very pleased the day he got his truck back as he needed James hasn't had time to do this (busy cutting grass). So I decided to do it for him. He was very pleased the day he got his truck back as he needed to get started on the grass cutting. He was very pleased that you were able to fix the air conditioning so fast. You have also helped me when I needed service on my cadillac, Which I appreciated very much! I hope everyone is doing well and we thank you very much! Barbara Drez Mom More

Oil Change and Recall Excellent - I scheduled an oil change with a recall. The staff was very helpful and I was in and out in 1-1/2 hours. Excellent - I scheduled an oil change with a recall. The staff was very helpful and I was in and out in 1-1/2 hours. More