Rainbow Northshore Buick GMC - Service Center

Good auto service but When I go to a place of business, I do not expect to be confronted with biased political innuendo by a worker or bias political programming on he TV i When I go to a place of business, I do not expect to be confronted with biased political innuendo by a worker or bias political programming on he TV in the waiting area. I felt like I was in a political headquarters instead of an auto service area; a hostile environment. I purchased the vehicle from this dealership, but was made to feel like my dollars were not of value because I have different ideological beliefs. The work by the mechanics was however, excellent as usual. More

Great professional serviceI am pleased with the people Great professional service I am pleased with the people at the service desk and also the check list that they went through to Fix my car Great professional service I am pleased with the people at the service desk and also the check list that they went through to Fix my car More

Misdiagnosis of a problem Coolant leak under car was diagnosed as radiator leak ,cost me $700 . Same leak continued under car in SAME spot in garage near firewall and heater co Coolant leak under car was diagnosed as radiator leak ,cost me $700 . Same leak continued under car in SAME spot in garage near firewall and heater core, Radiator is to front of engine. SAME SPOT LEAK!! Brought car back, now told it was a plastic "T" in hose connection that leaked in SAME SPOT as before but a new leak . They made a MISTAKE the 1st time and it cost me time and $$. very dis-satisfied!! Dr. Noel F. Pilie' More

Great service as always! Brought my GMC truck in for oil change and battery check before they did anything they called for approval! They replaced the battery and reset every Brought my GMC truck in for oil change and battery check before they did anything they called for approval! They replaced the battery and reset everything- absolutely wonderful to deal with. More

Oil Change Very professional, friendly and completed in time frame given. Took vehicle in when I arrived. I should not be held to your mandated minimum. I s Very professional, friendly and completed in time frame given. Took vehicle in when I arrived. I should not be held to your mandated minimum. I should be able to write as few words as I want. Please adjust length of response or refrain from sending a survey to me in the future. Sincerely, David Caldwell More

Great in emergency I got a flat tire because my key did not fit the lock to spare tire. It was Sunday so I called AAA for a tow to dealer the next morning. When I got tr I got a flat tire because my key did not fit the lock to spare tire. It was Sunday so I called AAA for a tow to dealer the next morning. When I got truck into dealer they promptly drilled thru the lock, replaced the flat tire with the spare and did not charge me. More

incomplete work order request on 2 issues with truck I have brought my brand new truck in several times for several different problems , they only completed 1 of the items and have never called me back I have brought my brand new truck in several times for several different problems , they only completed 1 of the items and have never called me back since to reschedule with me for the remaining 2 issues problem 1 ( rear end shakes really fast at speeds of 60mph and higher, wheels & tires were balanced and rotated from dealer) problem 2 ( transmission slips after shifting into drive from reverse after backing up once i'm moving forward ) . This is something that really urks me More

Very disappointed this time. I brought my truck in for routine servicing. I had a brake issue which was discussed yesterday. I was told that the job would take 2 hours. I have I brought my truck in for routine servicing. I had a brake issue which was discussed yesterday. I was told that the job would take 2 hours. I have always taken my truck to Rainbow which is where I purchased it. Today, the job was finished. The bill was $783.17. This was more than had been discussed and I am not happy with the cost of the repair. As I told Sena, I don't want to look elsewhere, but I think I may have to as Rainbow is getting too expensive. Today, no one explained why the charges were as stated on the invoice. Basically, the attitude was just go over, pay the bill and get on out of here. More

Disappointed This is the second oil change in a row where on the paperwork it stated that during the multi point check the windshield wipers were check off as bein This is the second oil change in a row where on the paperwork it stated that during the multi point check the windshield wipers were check off as being ok and they clearly aren’t. The reason I chose to bring my vehicle to this service center is because I thought something as routine as an oil change and tire rotation would be performed thoroughly. This makes me wonder what else is being over looked. More

Thorough and efficient Brought my vehicle in for recalls, and they were very thorough. They found other recalls other than the one I was alerted about. It was also easy to m Brought my vehicle in for recalls, and they were very thorough. They found other recalls other than the one I was alerted about. It was also easy to make an appointment. More