Rainbow Northshore Buick GMC - Service Center

They have lost a bit of the ‘customer service’ differentiator of dealer service. Lost some good talented service advisors, and have couple that are ‘moody’ depending on the workload. Pricing on s differentiator of dealer service. Lost some good talented service advisors, and have couple that are ‘moody’ depending on the workload. Pricing on services is very high (expensive) and the quality of work is ‘iffy’ at best. Go elsewhere for the basic service work. More

Great service as always! Joel was great! My wait time for service was short. I will always go to Rainbow Buick for service on my encore 2019. service was short. I will always go to Rainbow Buick for service on my encore 2019. More

Service was excellent.Staff is always Service was excellent. Staff is always outstanding. little delay in getting parts but that was a Buick issue I assume not tied to dealership. But Service was excellent. Staff is always outstanding. little delay in getting parts but that was a Buick issue I assume not tied to dealership. But I was not inconvenienced. More

No problems. Great communication and FAST service. I will defiantly consider buying another vehicle (truck) when the need arises , GOOD JOB! Thanks so much for the survey defiantly consider buying another vehicle (truck) when the need arises , GOOD JOB! Thanks so much for the survey More

Rainbow Northshore Buick GMC, sent me a coupon that I used for an oil change and tire rotation. The oil was changed which was great but my tires were not rotated as promised. used for an oil change and tire rotation. The oil was changed which was great but my tires were not rotated as promised. More

The service writer was very unhelpful. We brought the vehicle in for a check engine light and it was 200 miles out of warranty. He wanted to charge a large diagnostic fee which I suggested should be cove vehicle in for a check engine light and it was 200 miles out of warranty. He wanted to charge a large diagnostic fee which I suggested should be covered under warranty since it was so close to the warranty period. Rather than having us leave the car, he said we should take it home until he got things straightened out with GM. He called 20 minutes after we left and said to bring the car back. If we intended to call immediately, he should have told us and we would have left the car there. Secondly, after we returned the car to the dealership on Friday afternoon, the service department didn’t touch the car. We ended up having to go get it again to use over the weekend. When we returned the car to the dealership on Monday, they were unable to relocate the issue. The service writer had many opportunities to make this a smoother process for us, but completely mishandled our issue. More

Attentive and responsible personnel. Great experience, great service. Work was done in a timely and quality manner. I am planning to continue to use their service department and would recommend to all. great service. Work was done in a timely and quality manner. I am planning to continue to use their service department and would recommend to all. More

Great dealership, but they can’t seem to find what is wrong with my Yukon. 4 years in a row at the Service Dept after Thanksgiving. Kept it 2 weeks last year. Going on 3 weeks now. wrong with my Yukon. 4 years in a row at the Service Dept after Thanksgiving. Kept it 2 weeks last year. Going on 3 weeks now. More

Horrible service. They attempted to return my vehicle with a DEAD rat inside of it. The smell was unbearable. Then they “cleaned” my vehicle and tried to return it to me again after a week. Still smelled with a DEAD rat inside of it. The smell was unbearable. Then they “cleaned” my vehicle and tried to return it to me again after a week. Still smelled like dead animal and they couldn’t even vacuum out the rat droppings in my cup holder. They also “forgot” to take out the plastic bag that the rat tore to shreds and urinated inside of it. After arguing with them, my insurance adjuster and myself decided to take my vehicle elsewhere to get cleaned. A quote from the service manager after I said I was taking my vehicle and never returning in the future.. “Perfect” was his exact words. Some manager he is.. in summary an absolute horrible service department. More

Great work, in a timely manner for an all day drop oil change and tire rotation. Vehicle was done by noon. Thanks for your service. change and tire rotation. Vehicle was done by noon. Thanks for your service. More