Rainbow Northshore Buick GMC
Covington, LA
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:30 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 6:30 PM
Sunday Closed
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I went to them to search for a specific car, instead of telling me they were unable to locate it and letting me choose, they lied saying that it had the features that I specifically stated I wanted, hoping telling me they were unable to locate it and letting me choose, they lied saying that it had the features that I specifically stated I wanted, hoping I wouldn't notice, and then tried to lie saying that they never said it had those features when I called them out on it. More
The work was done timely however when they called to tell me it was done they didn't leave me a voice mail. I saw I had a missed call and had to call back to find out what they needed. Then everyone was bu me it was done they didn't leave me a voice mail. I saw I had a missed call and had to call back to find out what they needed. Then everyone was busy so I was on hold, I had to call back a second time to find out that indeed my truck was done. When I went to pick up my truck the service manager said, "it's out back somewhere" and I had to go find it myself. It was parked almost at the very back so I had to walk around clicking my remote to find it. Not the best customer service but that service manager has been that way to me before. Doesn't care one bit about the person. I take it there because it's closer than Hammond. There are certainly ways for them to improve their customer experience. More
For the second around, great experience buying a vehicle from Frankie Conques. The next time we need a new vehicle it will be purchased from him. Professional, knowledgeable and friendly. We got very acc from Frankie Conques. The next time we need a new vehicle it will be purchased from him. Professional, knowledgeable and friendly. We got very acceptable price on the trade in and the new vehicle. More
Boy if you want something done... Frankie Conques is your man! I needed help getting a reliable sales person at one of his other dealerships and he made the calls and got me the most amazing guy. Thank you F man! I needed help getting a reliable sales person at one of his other dealerships and he made the calls and got me the most amazing guy. Thank you Frankie! More
Justin Smith was outstanding during the process of buying a new Yukon. He answered all of my tough questions and handled everything, making this a pleasant experience. a new Yukon. He answered all of my tough questions and handled everything, making this a pleasant experience. More
You made it easy.. I would thank..Your 3 service associate and the cashier but you haven't shown them down below in a service area with their name and picture for me to show my appreciation. associate and the cashier but you haven't shown them down below in a service area with their name and picture for me to show my appreciation. More
Wonder place to visit to get service done and by a car. The staff is wonderful, friendly and knowledgeable. I will continue to come to this dealership in the future. The staff is wonderful, friendly and knowledgeable. I will continue to come to this dealership in the future. More
It was ok. We got the suv that we wanted but not at the price or the interest rate. So ok is the best I can say about the experience price or the interest rate. So ok is the best I can say about the experience More
Thank you for the great service, I was treated well and fairly! Great Service!!! Thank you for the great service, I was treated well and fairly! Great Service!!! fairly! Great Service!!! Thank you for the great service, I was treated well and fairly! Great Service!!! More
Not one employee wore a mask even though a sign was on door requiring them. I was the only person in the dealership with a mask on. Even when the service advisor came to my truck and saw I had a mask on door requiring them. I was the only person in the dealership with a mask on. Even when the service advisor came to my truck and saw I had a mask on, she did not wear one. Then she got into my truck with no mask. I have no idea if the service tech wore one or if the wiped down my truck after working on it. 7:30 am oil change took an hour, I do not understand what takes so long. More