Rainbow Chrysler Dodge Jeep LLC - Service Center

They Went out of their way to make sure I was taken care of on multiple occasions. of on multiple occasions. More

If I could give 0 stars I would. The service representative I had was extremely rude, and terrible at communication both times I have brought my vehicle in. They really should be upf The service representative I had was extremely rude, and terrible at communication both times I have brought my vehicle in. They really should be upfront in telling their clients that an appointment does not mean anything. I had an appointment on a Monday morning and was not given any information. I would have even accepted the fact that I wouldn’t be contacted until the next day, but no. Was given nothing. I called the next day around noon to check in on the status of my car and was told they still hadn’t seen it. It wasn’t until the following day that I was contacted- they said they would need to run diagnostics and I would need to pay $180. So we did. Again, no communication on what to expect moving forward. I had to call the following day to check in. They had 0 answers. Their suggestion was that they needed further diagnostics. Instead of moving forward with their $650 further diagnostics, I moved my car to another shop. This shop is very confident that your dealership did not actually attempt to diagnose anything. They were able to find the problem very easily- needed spark plugs replaced. they said there are no fingerprints on the engine where the technician would’ve needed to look to run diagnostics and easily figure out the problem. Of course you never get to speak with the actual technician so who knows what was actually done, if anything at all. All communication, if any, comes through the service representative, who was terrible and had ZERO information throughout this entire process. At the end of the day we took my car and only spent $180 thank god, but I’m still upset we did even that. SAVE YOUR MONEY, do your research, and go elsewhere!! More

They were very helpful and understanding of my situation. The reason I’ve purchased multiple vehicles from this dealership The reason I’ve purchased multiple vehicles from this dealership More

Scheduled my appointment with ease. Was in and out very quickly. Professional yet very personable. Sat in the comfort of the showroom while waiting for my vehicle. Have always had a Was in and out very quickly. Professional yet very personable. Sat in the comfort of the showroom while waiting for my vehicle. Have always had a good experience. More

Good good very good ok ok ok ok ok ok ok ok okay okay okay okay More

The deal was initiated with the wrong paperwork for another year vehicle, I had to correct that. Then the we-owe that was supposed to be ordered was never ordered. We then get the parts in for the we-o another year vehicle, I had to correct that. Then the we-owe that was supposed to be ordered was never ordered. We then get the parts in for the we-owe a month later, appointment setup and they promised a rental vehicle. They say they have no vehicles, and bring my wife a wrecked wrangler with lots of visible damage. I had to leave work and come to the dealership to get her a safe rental vehicle. From top to bottom this dealership lacks communication, dedication to customer and obviously once the deal is done, they are done with you. Second vehicle that I have purchased from Rainbow and will be my last. More

My experience at Rainbow Dodge was really good. I had my truck back sooner than expected I had my truck back sooner than expected More

Easy to make a reservation and everything was handled quickly and great commication. Love this dealership quickly and great commication. Love this dealership More

Diane and Rebecca are great, courteous, they went over and beyond to help me, especially since I was having a problem with my warranty. They did a fantastic job!! and beyond to help me, especially since I was having a problem with my warranty. They did a fantastic job!! More

Routinely scheduled engine oil change and inspection was completed efficiently and in a timely manner. completed efficiently and in a timely manner. More