Rainbow Chrysler Dodge Jeep LLC - Service Center

WORST CUSTOMER SERVICE EVER. after purchasing my brand new 2023 dodge challenger in June of this year, about 3 months in a crack on my windshield appeared over night with no poin after purchasing my brand new 2023 dodge challenger in June of this year, about 3 months in a crack on my windshield appeared over night with no point of impact. After doing a lot of research I came across tons of other owners with the same make and model as me who had the exact same issue at the exact same time frame/mileage. My warranty states that windshields ARE COVERED for up to 5,000 miles/a year. I am within that time frame. The dealership did not even want to acknowledge all the proof of others having this same issue. There are even brand new models of this car still sitting on dealership lots, barely driven with the same exact issue. After being persistent I finally was able to get this dealership to file a claim thru Mopar. 3 weeks have gone by and I was not notified either way what the status of my claim was. We called today and they said it was denied. THANKS SO MUCH FOR YOUR SENSE OF URGENCY IN LETTING ME KNOW THIS BRIAN. Had I not checked in I would never know. I am going to file a claim thru Mopar myself, as I know others with this problem were able to get it resolved with no cost to them. This is clearly a factory install issue of some sort if multiple people with the same year, make, model and mileage have this issue. But they all seem to have issues with the dealerships themselves. RUN FROM THIS DEALERSHIP. I know you guys rely on reviews and I will make sure to put this everywhere to help save others the trouble. More

My Durango was running extremely poor. Brian was extremely helpful when getting my Durango repaired along with utilizing my power train warrarty. Alway pleased with the service departmen Brian was extremely helpful when getting my Durango repaired along with utilizing my power train warrarty. Alway pleased with the service department at Rainbow. My Durango has just about 190,000 miles on it and it's still going strong, largely due to the service department at Rainbow. More

Very nice dealership and very helpful. Very nice staff and service department helped fix and problems. Very nice staff and service department helped fix and problems. More

Quick and courteous staff was very helpful. Showroom was clean and nice. Coffee was readily available. Showroom was clean and nice. Coffee was readily available. More

Not a long wait and friendly people. I did ask for my windshield to cleaned because I can not do it myself. It was not cleaned. I did ask for my windshield to cleaned because I can not do it myself. It was not cleaned. More

Dealer service was completed in less time than they said it would take. Service advisor was very helpful and polite. it would take. Service advisor was very helpful and polite. More

This time they told what was wrong, gave me an estimate and fixed the problem in a timely manner. He checked more then was brought in for due to noticeable problems. Thanks Brian!! and fixed the problem in a timely manner. He checked more then was brought in for due to noticeable problems. Thanks Brian!! More

Service was fast and completed all items as promised. Service team is always top notch. Service team is always top notch. More

Had a great experience here. Very courteous, accommodating and friendly. Informed me of recalls as well. Very courteous, accommodating and friendly. Informed me of recalls as well. More

I pre-scheduled the visit and arrived at the agreed upon time. Asked for additional service which was provided. All work performed timely and within time promised. Explanation of all work and charges als time. Asked for additional service which was provided. All work performed timely and within time promised. Explanation of all work and charges also given. As with past, great service and friendly, cooperative employees. . More