Rainbow Chrysler Dodge Jeep LLC

My first experience here, scheduled an oil change and tire rotation. The first person I saw was a young man, very pleasant and helpful, walked me to the service dept., I was quite impressed and expecting tire rotation. The first person I saw was a young man, very pleasant and helpful, walked me to the service dept., I was quite impressed and expecting a positive experience. The younger woman taking care of me was very pleasant, professional and personable. Unfortunately I think she was not very experienced in the entire process of streamlining the work flow. The technician determined my truck need a couple filter changes which I agreed to after being verbally quoted the cost. I waited a while longer then checked on the status, the necessary computer entries had not been made for that work to be done. There was also another woman at the desk, she did not seem very interested in helping out and exuded a brusque attitude and little interest in providing any customer service. The price quoted me was different than my bill. Another woman did come and made the appropriate adjustment. I did not receive a checklist of the status of the items reviewed with the oil change, something I am accustomed to getting with even the most budget friendly oil change. When I asked about it I was told she could not print me a copy but she would text and email it. The link to that communication expired before I even reached my vehicle. I returned to explain and suddenly she was able to print the document I had been requesting and told could not have printed for me (the system didn’t allow it). It took three hours for my scheduled oil change, although the girl handling me may not have been as experienced as some others, she far exceeded the other two women I encountered in her professionalism and customer service. She seemed to be the only person who left the desk and did seem to be really trying. I will not be returning to this dealership for any future needs, I did not sense customer service was much of a priority. More

First class experience from the GM, Mark Leblanc to amazing salesmen, Cody Melancon....was literally out of there in less than 30 min, no hassle and walked away with my brand new 2024 Wrangler! Highly amazing salesmen, Cody Melancon....was literally out of there in less than 30 min, no hassle and walked away with my brand new 2024 Wrangler! Highly recommend the awesome sales staff at Rainbow Chrysler Jeep! More

Salesman's was great. Had a really good experience getting the vehicle and all. But the next day check engine light started coming on I'm not even driving it right now cuz Had a really good experience getting the vehicle and all. But the next day check engine light started coming on I'm not even driving it right now cuz it's in the shop cuz it started went out. Water pump was leaking when I picked it up from y'all and it needs a coil pack. So I've had the car I'm going to 5 days and I've driven it one day More

From start to finish i couldn’t ask for better service from everyone there they were all asking if I needed anything it was a great experience from everyone there they were all asking if I needed anything it was a great experience More

Was never given estimate. I called and asked for estimate and via email give me a typed basic estimate. No breakdown. Not a formal estimate. I’m still waiting. I called and asked for estimate and via email give me a typed basic estimate. No breakdown. Not a formal estimate. I’m still waiting. More

Very easy buying process. My salesman was very professional and made it a very pleasurable experience as always. My salesman was very professional and made it a very pleasurable experience as always. More

Very easy buying process, we were salespersons first sale, he was very knowledgeable and if he didn’t know the answers to asked questions, he made sure to find out the answers. sale, he was very knowledgeable and if he didn’t know the answers to asked questions, he made sure to find out the answers. More

The service was clear, timely and done at a fair price. There is a high degree of dependability when i go to Rainbow Chrysler Dodge Jeep, Well done! There is a high degree of dependability when i go to Rainbow Chrysler Dodge Jeep, Well done! More

Very helpful and took care of what I needed right away. Truck was ready before promised and that helped me a lot Truck was ready before promised and that helped me a lot More

The staff was very nice and professional. Will be back again for service and maybe to purchase a vehicle. Will be back again for service and maybe to purchase a vehicle. More