Rafferty Subaru

My service was great the service rep helpful and kind. The young ladies at the cashier were pleasant. My Pa. State Inspection sticker and emission sticker were exactly in the right spot. I thank you !!! The young ladies at the cashier were pleasant. My Pa. State Inspection sticker and emission sticker were exactly in the right spot. I thank you !!! More

Polite, responsive and fast. Love having the option of a loaner car so waiting on site isn’t necessary. loaner car so waiting on site isn’t necessary. More

This visit had pros and cons. Ultimately I am thrilled with the outcome of having my car detailed. It looks, feels & smells fantastic. The check-in was problematic however. Sean Prevo was the original ser with the outcome of having my car detailed. It looks, feels & smells fantastic. The check-in was problematic however. Sean Prevo was the original service advisor who worked with me last week & who shared with me about your detailing service, which I did not know you offered & which I then booked for Jan 11. When I checked in on Jan 11, I was assigned by service manager Ken Seal to see advisor Steve Troop. I very nicely stated to Steve, (after I asked his name- he did not introduce himself), that I wanted to point out a few things on the car, the 1st of which was a pinky-tip sized spot on the hood where paint has worn off. He stated they couldn't fix that & when I asked his advise, he said, very dismissively, " you'll have to repaint the whole car." Moving on, I showed him 2 coffee stains on the passenger seat upholstery, & he stated, "I think they can try to get that out," leaving me unassured. Finally, when I asked if wheels were included, he quite literally stated, "if you're looking for that type of work, you need to have your car detailed somewhere else." I was shocked at his response & felt he didn't believe in your detailer or didn't know enough about the service you offer. I told him I didn't have an itemized list of what was included & just wanted to understand what came with the service. Then he stated the price of $229 when I already had a written est. of $199. At that point, when I refuted the $229, he appeared quite frustrated & told the service manager, Ken Seal, he was going to hand me over to Sean Prevo. It was very awkward, but Sean reassured me the original quote was accurate, & that he'd get the detail guy to walk through what was included. At that point, the service manager, called Sean out to the drive-in area to discuss something, which was clearly about the situation at hand, whatever that truly was, but I thought it was incredibly awkward again as well as unprofessional. Finally, Sean had the detailer come out & look over the car with me & I knew right away I was in good hands & felt very reassured. It's clear the detailer took pride in his work. I can even tell by the way the vent louvers we're positioned exactly the same as one another, & the quality & consistency of the detail workmanship, both inside & out, and...the wheels look amazing! Sean reassured me I'd have the same price & result if I had the car detailed again in say 6 months. I am very pleased with the work & the price, but that dismissive check-in experience must not happen again. More

Went back to replace the tire instead of another repair attempt at my request. Completed in one hour and installation was waived. Previous complaint is withdrawn. Thank you attempt at my request. Completed in one hour and installation was waived. Previous complaint is withdrawn. Thank you More

Great service! My first time at Rafferty and was very impressed with the facilities and Staff. impressed with the facilities and Staff. More

Rafferty puts a lot of effort into forewarning their customers about the various aspects associated with the service. This starts with their phone call to gather early information to allow the loaner customers about the various aspects associated with the service. This starts with their phone call to gather early information to allow the loaner car rental agreement to be prepared in advance, continues with them providing an estimate of the cost and time needed for the service when checking in, and ends with a call notifying the service is complete and what the final cost is. What they are good at is getting the predictions correct with their first estimates. More

Dropped off my car for a Starlink upgrade. They had a loaner ready for me and my car was returned to me all cleaned up after going through their car wash. Everyone that greeted me, handled my service and loaner ready for me and my car was returned to me all cleaned up after going through their car wash. Everyone that greeted me, handled my service and brought my car out was super friendly. It's nice to meet so many friendly people. More

The service staff were knowledgeable and very courteous. The waiting area was comfortable and well appointed, including the fireplace. I felt safe with the staff masked and behind plexiglass shields. The w The waiting area was comfortable and well appointed, including the fireplace. I felt safe with the staff masked and behind plexiglass shields. The wait time was accurate and the bill with explanation of charges was as predicted. Future service recommendations were provided. An overall great experience. More

In the years I have leased a Subaru at Raffetry I In the years I have leased a Subaru at Raffetry I have never had anything but cheerful and competent service. I am greeted, review what’s needed, In the years I have leased a Subaru at Raffetry I have never had anything but cheerful and competent service. I am greeted, review what’s needed, get it done, and leave with a car better than when I brought it in. I am both aware of and heartened with the increase in the hiring of both women and persons of color at Raffetry. Keep doing what you are doing! More

I was very pleased with the service. The work was done quickly and efficiently and the price was reasonable. quickly and efficiently and the price was reasonable. More