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Radley Cadillac

Fredericksburg, VA

5.0
20 Reviews

3421 Emancipation Hwy

Fredericksburg, VA

22401

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Showing 20 reviews

July 26, 2021

Was in the process of purchasing a vehicle since 8am that day, submitted the loan application and was preapproved when I was told another salesman took a deposit for the vehicle to hold it until the customer More

by Momlife13
Recommend Dealer
No
Employees Worked With
Jon Radley
Jul 30, 2021 -

Radley Cadillac responded

I did review/discuss with the Radley Cadillac Management team your attempted purchase of the Escalade. The dealership was working a previous client from the weekend on the same vehicle. I stressed to the Radley team we must be clearer with inquiring clients about the status of a vehicle. In your case, when you began conversation with Penny Lloyd and Ben Hyde concerning the vehicle...followed by emails concerning value of Toyota then on to different options on financing (4 hour time frame) and final agreed upon purchase - trade - financing terms were not agreed upon...Radley did not remove the vehicle from sale availability. During the same time frame, follow up conversations were going on with client from the previous weekend...terms were agreed upon...thus partial payment submitted by the customer to secure the vehicle. Again, I did a review with managers. I want a clearer communication with inquiring customers to ensure no future customers have the same experience. We apologize for this inconvenience. Jonathan Pittman Radley Cadillac Dealer Principal 5403763678

May 14, 2021

Congratulations to your outstanding dealership. I have searched for a Cadillac Escalade for quite awhile. I found your dealership to be friendly and professional and recommend you to anyone who asks. More

by skyhawk51733
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Radley
May 18, 2021 -

Radley Cadillac responded

Thank you for writing this fantastic review. It is of utmost importance that our guests leave our dealership confident they made the right decision. I'm happy to hear about your positive experience with us. It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

March 04, 2021

Wonderful people to work with! Penny and John are excellent salespeople. They made the buying experience very easy for us.Would recommend them always. Thanks More

by ginna
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Penny Lloyd ,John Druiett, Jon Radley
Mar 08, 2021 -

Radley Cadillac responded

Ginna, thank you and congratulations on your purchase! We are so pleased that we could make your visit easy and hassle-free, and we believe that's how every car buying experience should be. We are sincerely grateful for your business! It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

December 12, 2020

Radley Cadillac sold me a rusted frame 2011 SRX4 in May 2018. Radley serviced my car since then, never mentioning the flaw until December 2020. There are two years remaining on the car payments. I haven More

by susan.ashe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Michael Jordan, General Manager, Jon Radley
Dec 15, 2020 -

Radley Cadillac responded

Susan, thank you for sharing your experience with us. We assure you that we have no intention of disappointing. We attempted several times to meet your needs and were unable to do so. We pride ourselves on our customer service so it’s saddening to learn of your continuing dissatisfaction. If you would like to discuss this any further please contact me at your earliest convenience. Colin Radley Radley Cadillac colinradley@radleyautogroup.com 540-898-4000

Dec 16, 2020 -

susan.ashe responded

Colin, Be honest - Please take the rusted frame 2011 Cadillac SRX4 off my hands and two years of future payments on it. No one was injured or harmed, physically, complete miracle.

September 11, 2020

The service department is excellent and the front desk ladies was amazing talked too . But I will not be coming back get my suv fixed anymore. It's on a personal reason. More

by robersonjk61
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Radley
Sep 15, 2020 -

Radley Cadillac responded

Thank you for the great review. Please come visit us if you need anything else, be it service or sales. It was our pleasure to deliver a memorable experience to you! Sincerely, Jonathan Pittman - Dealer Operator

August 22, 2018

Great experience!!!!! Dealing with radley Cadillac was a really nice experience, my sales representative Jamie was fantastic she was very knowledgeable and very helpful she More

by Scott B
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jon Radley
Sep 11, 2018 -

Radley Cadillac responded

Taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing us for your automotive needs! Sincerely, Jonathan Pittman - Dealer Operator

July 14, 2018

Great hospitality My experience at radley cadillac was great from start to finish. The sales manager and reps was polite and very friendly. One of the best car buying More

by V sport
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms. Jamie franklin, Ms. Penny
Jul 15, 2018 -

Radley Cadillac responded

Thanks for the kind review! Anytime our customers let us know that they had a very pleasant purchasing experience brings us great joy. We invite you to return to our Service Center so we can deliver another memorable experience when it's time for your first oil change. Sincerely, Jonathan Pittman - Dealer Operator

April 03, 2018

A Wonderful Experience I've had quite a few cars in my time but I have to say that this was the best by leaps and bounds. I especially want to thank Penny, Bob, and Singleto More

by dpalmer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Everyone we came in contact was very friendly and helpful
Apr 12, 2018 -

Radley Cadillac responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and memorable experiences to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our team assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Jonathan Pittman - Dealer Operator

June 14, 2017

Outstanding Customer Service Brought my Escalade in for maintenance and to look at my XM radio channels as the radio was not able to locate higher channels. The dealership is real More

by obxboundfam
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Stephanie Ellis
Jun 15, 2017 -

Radley Cadillac responded

We're excited to hear that our team took care of you and that everything went very smoothly. We hope to see you again in the future. Best, Jonathan Pittman - General Manager

May 06, 2013

Excellent job top to bottom these guys are top notch. Best car buying experience I've ever had. Scott and Michael went above and beyond to make sure I felt comfortable through out the whole process and More

by Pamrose
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Scott Byers / Michael Jordan
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