Radley Acura

CAROLYN MASON IS THE BEST SERVICE ADVISOR AT RADLEY ACURA. SHE'S ALWAYS AVAILABLE WHEN I NEED HER. MY CAR IS ALMOST 10 YEARS OLD AND I BELIEVE MY CAR WOULDN'T BE IN THE GOOD SHAPE IT'S IN IF IT WEREN' ACURA. SHE'S ALWAYS AVAILABLE WHEN I NEED HER. MY CAR IS ALMOST 10 YEARS OLD AND I BELIEVE MY CAR WOULDN'T BE IN THE GOOD SHAPE IT'S IN IF IT WEREN'T FOR YTHE SKILLS AND KNOWLEDGE THAT CAROLYN OFFERED. SHE'S A VERY FRIENDLY, POSITIVE, INTELLIGENT AND PROFESSIONAL WORKER. I WOULD RECOMMEND HER ANY DAY. More

My service Manager - Carolyn - has always taken care of my car for over 3 years. She is the best, very professional and always, always has my car looking better than it did when it arrived. I highly reco my car for over 3 years. She is the best, very professional and always, always has my car looking better than it did when it arrived. I highly recommend Carolyn!! Case in point - I had about 5 serious problems with my car during my last service. I could not afford to fix all of them at once (over $2000), so I asked Carolyn to break them down and tell me which ones were safety concern and which ones I could put off until next service. She prioritized them for me and I took her recommendation and had the serious ones fixed. I will take care of the other issues during my next service. That is what I want from a Service manager. Honesty and integrity...it's not about the money, but about service to the customer and our safety. More

Carolyn Mason is the best Service Assistant Manager! She is very professional, wonderful personaility, and knowledgeable! Carolyn sets up my service quickly, always reminds me when my appointment is, and is is very professional, wonderful personaility, and knowledgeable! Carolyn sets up my service quickly, always reminds me when my appointment is, and is very thorough going over the service. The cost is good for the service is good as well. You are very lucky to have Carolyn Mason working for you, she is a very valuable employee!! Thank you Carolyn!! Allison Uhlir, Happy Customer More

I own two Acura's - and TSX and an RDX. I have owned the TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service r TSX since 2005 and the RDX since 2010. Carolyn Mason has been my service representative for both cars. It is a pleasure having her has my service representative. She is consumate professional - she understands and can explain any issues that arise with my cars, responds quickly to any phone messages I leave, makes sure the work is completed on time and assures a good price for the car service. She is a true credit to Radley and Acura. More

I've dealt with a variety of car dealerships for many years and I can say Radley has been far and above the best. Their service and attentiveness exceed all expectations and my experience is such that I years and I can say Radley has been far and above the best. Their service and attentiveness exceed all expectations and my experience is such that I will absolutely return to this dealer for both sales and service in the future. Great products and great service make an unbeatable experience. More

I purchased my car at Radley 11 years ago, brand new. Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate informatio Carolyn has been my Service Advisor for the past 6 years. She is not only professional but knowledgeable. She has always given me accurate information when advising me about what maintenance to perform, etc. My transmission has gone out twice, and each time she handled my frantic call with calmness and reassurance. She goes out of her way to make sure I understand what work is being performed and always addresses my concerns with knowledgeable answers. She is a true asset to your organization. In a day and age where customer service seems to be waning at other establishments Carolyn is a shining star and I would not hesitate to refer a friend to Radley. Of course I would tell them to ask for Carolyn! More

Carolyn Mason had been my service writer since I purchased my car New back in 2006. Carolyn is always ready to help and always has a smile when I walk in to see her. She is a valuable person to purchased my car New back in 2006. Carolyn is always ready to help and always has a smile when I walk in to see her. She is a valuable person to have on your team. Carolyn is very Knowledgeable and professional when it comes to customer service, and is very heartfelt and willing to listen to me when I am explaining details of something that needs to be fix. I only wish that we had more people like her in the customer service world. Thank You..... Sincerely, Fred E. Jones 2006 Acura MDX More

My wife and I are on our 6th Acura vehicle not because we are so impressed with the cars and SUV’s but because we are so impressed with our Service Advisor, Carolyn Mason and her Director Dan Gonzales. The are so impressed with the cars and SUV’s but because we are so impressed with our Service Advisor, Carolyn Mason and her Director Dan Gonzales. The last (2) MDX's and the TSX we have owned have been taken care of by Carolyn and I have to say that her service was a major deciding factor in November of 2010 when we purchased, “Beatrice”, our 07 MDX. The first comment my wife said when I asked her if she wanted to purchase a different SUV was, “What about Carolyn, I do not want to take my truck to anyone else? If she moves to a different dealership we can look at that brand.” This is a testamate to the service and trust that has been established. Who says service cannot sale cars? Thank you Carolyn for the many years of excellent service, and thank you Dan for being there as a support to Carolyn, it is good to know that if Carolyn is not there you are only a phone call away. James & Kierra Person More

I've been researching MDX's for the past two months and finally decided on Radley Acura. Although I live in Pittsburgh and wanted to do business locally, I have two sons who live in the DC/Northern Virgin finally decided on Radley Acura. Although I live in Pittsburgh and wanted to do business locally, I have two sons who live in the DC/Northern Virginia area, so I gave myself a 200 mile search on autotrader.com. This was my first luxury vehicle purchase and I wanted to make sure I was well informed and would get the best deal possible. I liked the vehicles I saw resulted for Radley, along with pricing. I worked out a deal through email and phone with Mo Khan and we finally came to a number that I felt was fair. Then, Friday night I went online to check reviews on Radley Acura. Always one to look at the worst, I read past all of the good reviews and found a few that were less than stellar. Since I was making a 500 mile round trip to buy this car (my kids were busy this weekend!), I wanted to make sure I was dealing with the right people. I called Mo at home 10pm Friday night (yes, he answered the phone) to question some things and tell him about the reviews I was reading. He assured me (as he had been doing all along) that my wife and I would have a pleasurable experience at Radley and that everything he was telling me was accurate. I felt a level of trust at this point and made the trip yesterday. I'm glad I did. Not only did I get everything (and more) than I was expecting, I got a chance to meet some truly good people. First was Mo. Always a smile (yes, he's in sales, but so am I) but his was sincere. We arrived early and he was with another customer. He did a great job of taking care of us while finalizing the deal with the other customer. After all of paperwork in sales was taken care of, he brought us in to meet Nader to sign the financial docs. Nader was polished (as I would expect from someone in his position), but also pleasant and personable. We talked more about the Steelers and Skins than financing... and he KNOWS football. Also, his daughters are Steeler fans, so points there. Next, we meet Nader at the car to learn how to drive the damn thing off the lot! If you've ever played sports and had a coach giving you instructions on the sideline before he sent you in, you'll know what this feels like. You WANT to listen, but you can't wait until you get in the game. I thought I would eventually tell Nader that we already knew everything there was to know about the car, since it was getting late and we had a 5hr drive ahead of us, but the more he talked, the more we listened, and the more I wanted to stay. Again, eventually getting to know more about him to the point that we felt like we made another new friend. Mo joined us at the end of MDX U, and after happily taking a pic for their website, we said our goodbyes and drove off. As a sales manager for the past 24 years, I've learned to develop a pretty good BS detector. Not once did any alarms go off. I can't speak for their service department, but knowing sales, I suspect that the few negative reviews on the sales end came from people who might have thought beating up a sales person would get them a good deal. It does not. Be informed, know what you want, negotiate with respect and you'll find the folks at Radley Acura second to none. More

The customer service is the greatest at this location; traveling from Fredericksburg, VA to this location should say a lot (approximately 45 miles). I own a 1994 Acura Integra and a 2006 Acura TL; both h traveling from Fredericksburg, VA to this location should say a lot (approximately 45 miles). I own a 1994 Acura Integra and a 2006 Acura TL; both have been serviced at Radley Acura. Each time I am there the service consultants (Pantelis Theofandis) go out of their way to ensure I depart a satisfied customer and make me feel like I am the only customer in the service shop. Keep up the good work guys. More